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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » independent service providers oss


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

independent service providers oss  Internet Service Providers , Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Read More
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

independent service providers oss  to provide resources for Independent Software Vendors (ISV) to certify interoperability with the Preside Managed Application Services Platform. Market Impact Depending on what bulletin board you look at, or what industry analyst you speak with, the estimates on the ASP market are in the billions. By 2003, analysts are predicting an Application Service Provider market anywhere from 4 to 20 billion. E-commerce estimates are the same, if not higher. With industry pundits forecasting green fields and Read More
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

independent service providers oss  the web, from both independent analysts as well as the large integrated-CRM software vendors, that integration is the Holy Grail. Why? Because companies are wary of spending two years or more trying to link disparate systems within their own companies, let alone deal with the push which is on to allow both customers on the front-end and suppliers on the back-end to see and interact with their data. What IT department in the world, short of an IBM or Microsoft (or maybe an Amazon , which had and still has Read More
Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

independent service providers oss  Incidentally, what about partners— independent software vendors (ISVs) and value-added resellers (VARs)? Anything similar (or more impressive) on your side, with regard to the above? PS: Progress has always been a big believer in the power of ISVs and VARs. We built a company with the belief that regional and industry specialists were the best people for understanding and fulfilling individual customer needs, particularly in the mid-market. Recently, that view has come under attack from large software Read More
Sage ERP and CRM Portfolio Update: Clarity at Last
Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and

independent service providers oss  resellers (VARs) and 500 independent software vendor (ISV) partners. While having a hefty number of ERP solutions in its portfolio has traditionally presented an integration and positioning puzzle for Sage, it has also given the vendor the ability to cover more ground, being able to offer solutions for the lower mid-market all the way through upper mid-market enterprises, for both local and global operations (according to customer preference). Today, there are many migration paths between these products Read More
7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

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Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

independent service providers oss  Enablement Service Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Read More
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

independent service providers oss  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

independent service providers oss  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More
Case Study: Faronics Power Save and Newport Independent School
Newport Independent school district’s implementation of a formal energy-conservation policy created problems for the district-wide computer system. Rather than

independent service providers oss  Power Save and Newport Independent School Newport Independent school district’s implementation of a formal energy-conservation policy created problems for the district-wide computer system. Rather than having to manually shut down up to 900 computers at the end of every day, the district’s head IT technician opted to centralize control with Faronic’s Power Save technology. The final result: a solution that is both environmentally and fiscally responsible. Read More
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

independent service providers oss  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

independent service providers oss  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

independent service providers oss  CRM,online,Epicor,self-service,clientele,customer Read More
Service-now.com
PDG Group Model974

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NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

independent service providers oss  SRP—Catering to Both Service and Product Companies At its SuiteWorld 2014 conference, NetSuite also announced the new services resource planning (SRP) solution , with the idea to bring together the enterprise resource planning (ERP) and professional services automation (PSA) capabilities to enable both project (time/services) and product-based businesses to run their bid-to-bill business life cycles. As the demarcation lines are becoming increasingly blurred between product and service Read More

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