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Documents related to » increasing data center efficiency data center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

INCREASING DATA CENTER EFFICIENCY DATA CENTER: Besides lowering costs and increasing agent productivity, one of the newer benefits of automated surveys is that technology can be programmed to adjust questions on-the-fly, based on earlier customer responses. This goes beyond the standard questionnaire, to probe into details – going beyond the “what,” to find out the “why.” Live agents can do this as well, but only after considerable training and practice, which further impairs productivity. The goal isn’t just to get answers, but to learn
8/3/2009 3:19:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

INCREASING DATA CENTER EFFICIENCY DATA CENTER: Advanced Features As agents increasingly move from the coni nes of a high-overhead call center to the comfort of their own homes, virtualization is fast becoming a hot technology trend. In fact, Ventana Research reveals that 21 percent of companies now route interactions to employees in business units outside the contact center, 17 percent to mobile workers and 10 percent to home-based workers. Helping companies to accomplish this are VoIP and SIP technologies, which automatically identify who is
11/13/2007 5:13:00 PM

Four Critical Success Factors to Cleansing Data
Four Critical Success Factors to Cleansing Data. Find Guides, Case Studies, and Other Resources Linked to Four Critical Success Factors to Cleansing Data. Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.

INCREASING DATA CENTER EFFICIENCY DATA CENTER: Four Critical Success Factors to Cleansing Data Four Critical Success Factors to Cleansing Data Source: PM ATLAS Business Group, LLC Document Type: White Paper Description: Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology. Four Critical Success Factors to
1/14/2006 9:29:00 AM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

INCREASING DATA CENTER EFFICIENCY DATA CENTER: a company s data traffic. Increasingly, companies are converging voice and data communication on a single data network. Because these systems are often developed using non-proprietary, open standards, they encourage innovation from third-party software developers who can create useful compatible applications. Using a single operating system (typically Microsoft s Windows) such systems ease the job of making multiple applications talk to each other. For instance, Zeacom Contact Center runs on a PC
8/15/2006 8:59:00 PM

The Path to Healthy Data Governance
TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement. Many companies are finally treating their data with all the necessary data quality processes, but they also need to align their data with a more complex corporate view. A framework of policies concerning its management and usage will help exploit the data’s usefulness. TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement.

INCREASING DATA CENTER EFFICIENCY DATA CENTER: that data volumes are increasing. More importantly, they have come to realize that the complexity of processing this data has also grown in exponential ways, and it’s still growing. Many companies are finally treating their data with all the necessary data quality processes. But they also need to align their data with a more complex and complete corporate view. The processing of information needs to conform to a number of essential factors that drive better execution, higher performance, and increased
10/14/2011 10:12:00 AM

Candle Releases New Command Center App for IBM MQSI 2
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end that can track message flow, queue times, and other metrics. Is this yet another example of IBM leveraging technology through partnerships instead of always trying to roll their own, as Oracle has done?

INCREASING DATA CENTER EFFICIENCY DATA CENTER: message broker, jms providers, jms provider, mq jobs, jms broker, message broker jobs, jms examples, jms client, jms open source, jms message queue, mqseries 6.0, mqseries net, activemq, spring jms, websphere mq series, websphere message broker, websphere mq, websphere, websphere business integration message broker, open mq, mq careers, active mq, what is mq, what is websphere mq.
10/11/2000

SAS Puts the “E” in “Data”
SAS Institute has applied its data mining technology to the Internet. The company released products that will help companies analyze and predict the behavior of Web surfers. The target customer is one with large volumes of enterprise data that come from a variety of sources.

INCREASING DATA CENTER EFFICIENCY DATA CENTER: SAS Puts the “E” in “Data” SAS Puts the “E” in “Data” D. Geller - March 27, 2000 Read Comments Event Summary SAS Institute, Inc., the largest privately held software company, introduced a family of E-intelligence products that provide analysis of the data collected at a website. Although the announcement covers three products, the SAS strategy is to present a solution that encompasses all of the data mining needs in a large enterprise. The WebHound product is a high-end clickstream
3/27/2000

How Healthy Is Your Data Center?
IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access solution for a health care environment.

INCREASING DATA CENTER EFFICIENCY DATA CENTER: How Healthy Is Your Data Center? How Healthy Is Your Data Center? Source: Minicom Document Type: White Paper Description: IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to deploy. Learn which criteria to use as a benchmark when choosing a remote access
10/10/2011 4:04:00 AM

EMC to Buy Data General
WALTHAM, Mass., August 9th, 1999 (Reuters) - High-end data storage leader EMC Corp. (NYSE:EMC) on Monday moved to grab a chunk of the mid-range storage business with a deal to buy Data General Corp. (NYSE:DGN) for $1.1 billion in stock, the companies said.

INCREASING DATA CENTER EFFICIENCY DATA CENTER: EMC to Buy Data General EMC to Buy Data General R. Krause - August 13, 1999 Read Comments EMC to Buy Data General WALTHAM, Mass., August 9th, 1999 (Reuters) High-end data storage leader EMC Corp. (NYSE:EMC) on Monday moved to grab a chunk of the mid-range storage business with a deal to buy Data General Corp. (NYSE:DGN) for $1.1 billion in stock, the companies said. EMC, which holds a 35 percent share of the $12 billion high-end storage market, said it will lend its considerable distribution and support
8/13/1999

Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

INCREASING DATA CENTER EFFICIENCY DATA CENTER:
2/20/2009 3:54:00 PM

For HR Software Vendors: New TEC HCM Evaluation Center
Simply complete our brief HCM solution qualification survey, and we will contact you with your options for participation.

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4/6/2011 1:00:00 PM


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