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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » increase customer retention


I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

increase customer retention  behavior and help them increase the effectiveness of their customer acquisition, retention, and cross-sell programs. The MarketDrive platform is an open, integrated, Java-based server which extracts data from any enterprise data source, says Gideon Shalom-Bendor, the founder and chief executive officer of I-Impact. The San Francisco, California (USA) company has focused its predictive modeling product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

increase customer retention  on sales processes to increase the accuracy of sales forecasts. And customer service requests could be tracked, routed, escalated, and resolved in a uniform fashion to ensure proper handling. Traditional CRM helped make it possible to ensure the proper activities and tasks would be performed by the appropriate people, in the correct sequences. While there are processes involved in building a successful social CRM strategy, conversations are at the heart of it. Having meaningful conversations with those Read More...
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

increase customer retention  places where it can increase revenue through cross-selling, up-selling, strengthening customer relationships, and devising new products and services. At any time, any employee in the firm’s 12 divisions can see how other colleagues are interacting with a particular customer. “It’s critically important to have that,” says Mr Danilewitz. “When I click on a customer’s name, I can see everything he or she is doing under the umbrella of our business. It helps drive the company’s priorities.” Read More...
On-time Product Delivery and Customer Satisfaction
Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system

increase customer retention  Improve Customer Satisfaction | Increase Customer Satisfaction | Internet Customer Satisfaction | Low Customer Satisfaction | Managing Customer Satisfaction | Measuring Customer Satisfaction | Meet Customer Satisfaction | Online Customer Satisfaction | Overall Customer Satisfaction | Poor Customer Satisfaction | Product Customer Satisfaction | Quality Customer Satisfaction | Retail Customer Satisfaction | Sales Customer Satisfaction | Sample Customer Satisfaction | Services Customer Satisfaction | Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

increase customer retention  has the potential to increase revenue and reduce operational costs for improved profitability, and can strengthen customer relationships. Keeping close to your customers is one of the best ways to see where the market is heading and enable you to address customer service issues and market changes before they impact your business. Even if you think customer satisfaction levels are high, it is important to keep in touch with where customers are going, what their expectations are, how their business is Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

increase customer retention  the appropriate measures to increase quality. 4.    Valuable reporting and analytics allows companies to track customer behavior, store performance, quality of the products, and services provided, as well as changes in trends or buying habits. 5.    Proactive and dynamic feedback defines and implements ongoing customer feedback at different stages of the buying process (first contact, quote, sales, after sales, etc.). 6.    Efficient multi-channel communication environment allows companies to Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

increase customer retention  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

increase customer retention  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today''s competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

increase customer retention  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

increase customer retention  to Achieve a Great--and Profitable--Customer Experience The rules of the game have changed. Companies used to compete on product quality; today it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You''ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Read More...
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

increase customer retention   Read More...
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

increase customer retention  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More...
SAP Customer Success Story


increase customer retention  Customer Success Story Read More...
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

increase customer retention  customer-centric, and enjoying the increased sales and customer satisfaction! About the Author Jim Dion is founder and president of Dionco Inc., Chicago (US). He is an internationally known consultant, keynote speaker, trainer, author, and one of North America''s leading experts on retail technology, retail selling and service, merchandising, operations, and consumer trends. Dion has taught at Laurier University, Ryerson University, and the International Academy of Fashion Merchandising and Design in Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

increase customer retention  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...

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