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Featured Documents related to » increase customer retention


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » increase customer retention


Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

INCREASE CUSTOMER RETENTION: “over spending” on service. Increase all things “customer” Here’s your chance to really stand out from the crowd. As the economy tightens up, hold fast to your services and your per-capita customer service spending. Be the business where a customer can actually get served quickly. Have the call center with the shortest “on hold” wait times. Let your business be the one that doesn’t skimp on portion sizes, quality ingredients, packaging materials, or add-ons. Be the business that surveys
8/3/2009 3:20:00 PM

SAP Announces SAP 360 Customer » The TEC Blog
SAP Announces SAP 360 Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

INCREASE CUSTOMER RETENTION: CRM, customer experience, customer experience platform, industry watch, SAP, sap 360 customer, SAP CRM, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2012

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

INCREASE CUSTOMER RETENTION: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Customer Relationship Malpractice » The TEC Blog
Customer Relationship Malpractice » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

INCREASE CUSTOMER RETENTION: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer.

INCREASE CUSTOMER RETENTION: The Intelligent Customer Experience Life Cycle The Intelligent Customer Experience Life Cycle Source: Aptean (Consona) Document Type: White Paper Description: Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software
9/5/2007 4:03:00 PM

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Management (SEM) platform combines the realms of Customer Relationship Management (CRM), Business Process Management (BPM), Knowledge Management, Text Analytics, and Social Media to support the delivery of good experiences on brands and on budget across multiple customer interaction

INCREASE CUSTOMER RETENTION: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

INCREASE CUSTOMER RETENTION: + Continued Losses + Increased Competitors Lobby Talk = Decreased Customer Confidence | ROI Systems - A Little ERP Fellow That Gets By | PeopleSoft - Catching Its Second Wind From The Internet Part 3: Predictions and Recommendations | PeopleSoft - Catching Its Second Wind From The Internet Part 2: Strengths and Challenges | Latest Development on Epicor s Trying The Divestiture Tack | PeopleSoft - Catching Its Second Wind From The Internet Part 1: About PeopleSoft | Epicor To Try The Divestiture Tack,
3/6/2009

The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk.

INCREASE CUSTOMER RETENTION: The Key to Achieving Global Customer Visibility The Key to Achieving Global Customer Visibility Source: Initiate Systems, Inc. Document Type: White Paper Description: A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today s competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting
11/15/2007 10:59:00 AM

Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

INCREASE CUSTOMER RETENTION: + Continued Losses + Increased Competitors Lobby Talk = Decreased Customer Confidence | ROI Systems - A Little ERP Fellow That Gets By | PeopleSoft - Catching Its Second Wind From The Internet Part 3: Predictions and Recommendations | PeopleSoft - Catching Its Second Wind From The Internet Part 2: Strengths and Challenges | Latest Development on Epicor s Trying The Divestiture Tack | PeopleSoft - Catching Its Second Wind From The Internet Part 1: About PeopleSoft | Epicor To Try The Divestiture Tack,
3/4/2009

Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

INCREASE CUSTOMER RETENTION: Customer Experience Management: The Value of Moments of Truth Customer Experience Management: The Value of Moments of Truth Source: RightNow Technologies Document Type: White Paper Description: Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management
7/26/2006 3:38:00 PM

QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has created a customer engagement program to help its customers align their business processes to their strategic business goals. Get the details on this program, as well as a full update from the QAD Explore 2012 user conference in P.J. Jakovljevic’s latest article.

INCREASE CUSTOMER RETENTION: capabilities please (i.e., to increase competitiveness)! QAD Explore user conference events do not feature the “A List” band concerts or standup acts, and one will not meet many APICS -certified professionals in one place at any other enterprise resource planning (ERP) vendor event, except of course at APICS annual conferences. The 30-plus year-old company is a seasoned provider of enterprise applications for global manufacturing companies specializing in automotive, consumer products, electronics, fo
6/5/2012 11:27:00 AM

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