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Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » increase customer retention


I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

increase customer retention  behavior and help them increase the effectiveness of their customer acquisition, retention, and cross-sell programs. The MarketDrive platform is an open, integrated, Java-based server which extracts data from any enterprise data source, says Gideon Shalom-Bendor, the founder and chief executive officer of I-Impact. The San Francisco, California (USA) company has focused its predictive modeling product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

increase customer retention  on sales processes to increase the accuracy of sales forecasts. And customer service requests could be tracked, routed, escalated, and resolved in a uniform fashion to ensure proper handling. Traditional CRM helped make it possible to ensure the proper activities and tasks would be performed by the appropriate people, in the correct sequences. While there are processes involved in building a successful social CRM strategy, conversations are at the heart of it. Having meaningful conversations with those Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

increase customer retention  has the potential to increase revenue and reduce operational costs for improved profitability, and can strengthen customer relationships. Keeping close to your customers is one of the best ways to see where the market is heading and enable you to address customer service issues and market changes before they impact your business. Even if you think customer satisfaction levels are high, it is important to keep in touch with where customers are going, what their expectations are, how their business is Read More...
On-time Product Delivery and Customer Satisfaction
Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system

increase customer retention  Improve Customer Satisfaction | Increase Customer Satisfaction | Internet Customer Satisfaction | Low Customer Satisfaction | Managing Customer Satisfaction | Measuring Customer Satisfaction | Meet Customer Satisfaction | Online Customer Satisfaction | Overall Customer Satisfaction | Poor Customer Satisfaction | Product Customer Satisfaction | Quality Customer Satisfaction | Retail Customer Satisfaction | Sales Customer Satisfaction | Sample Customer Satisfaction | Services Customer Satisfaction | Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

increase customer retention  Read about how to increase brand equity and retain customers by offering a better experience. Read More...
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

increase customer retention  BP Logix,document management,document management workflow,electronic document management,document management systems,document management solutions,document management solution,bpm solutions,document management software,bpm solution,bpm systems,bpm management,workflow management systems,workflow management,document management vendors Read More...
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

increase customer retention  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More...
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

increase customer retention  one. In addition, attrition increased and the company lost many talented people. Why did this CRM vision fail? Simple. Because business is about people—not technology, not new-fangled systems or processes, and certainly not positioning the company as being number one. These are either results of the vision, or tactics to achieve the vision. When it comes to CRM, vision is about people—and people require relationships. Step 2: Support the vision with a culture of CRM possibility. If the Read More...
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

increase customer retention  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More...
Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines

increase customer retention   Read More...
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

increase customer retention  significantly decrease administrative costs, increase customer satisfaction and consequential revenue opportunities, and build a sustainable competitive advantage in an increasingly challenging marketplace. Additional Information Further information on the front-to-back-office integration capabilities within the Sage Accpac Extended Enterprise Suite can be obtained by contacting Sage Accpac sales at 1-800-945-8007, or your certified Sage Accpac business partner. About Sage North America Sage North Read More...
Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

increase customer retention   Read More...
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

increase customer retention  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

increase customer retention  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...

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