Home
 > search for

Featured Documents related to »  increase customer retention

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » increase customer retention


I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

increase customer retention  behavior and help them increase the effectiveness of their customer acquisition, retention, and cross-sell programs. The MarketDrive platform is an open, integrated, Java-based server which extracts data from any enterprise data source, says Gideon Shalom-Bendor, the founder and chief executive officer of I-Impact. The San Francisco, California (USA) company has focused its predictive modeling product on increasing customer retention and thus lowering churn (the telecommunication industry uses churn to Read More...
On-time Product Delivery and Customer Satisfaction
Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system

increase customer retention  Improve Customer Satisfaction | Increase Customer Satisfaction | Internet Customer Satisfaction | Low Customer Satisfaction | Managing Customer Satisfaction | Measuring Customer Satisfaction | Meet Customer Satisfaction | Online Customer Satisfaction | Overall Customer Satisfaction | Poor Customer Satisfaction | Product Customer Satisfaction | Quality Customer Satisfaction | Retail Customer Satisfaction | Sales Customer Satisfaction | Sample Customer Satisfaction | Services Customer Satisfaction | Read More...
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses'' operations. Or CRM can—unintentionally—cause a host of problems, from

increase customer retention  new sales opportunities, and increase customer retention. In an era when the number of competitors seems to keep pace with the number of services provided, CRM can allow companies to bundle their services, thereby reducing cost as well as preserving an evermore fickle client base. Travel and transportation Among the many industry-specific functions of this CRM solution, automated campaign management and SFA can help businesses consolidate client data and improve passenger experiences. As a result, Read More...
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

increase customer retention  places where it can increase revenue through cross-selling, up-selling, strengthening customer relationships, and devising new products and services. At any time, any employee in the firm’s 12 divisions can see how other colleagues are interacting with a particular customer. “It’s critically important to have that,” says Mr Danilewitz. “When I click on a customer’s name, I can see everything he or she is doing under the umbrella of our business. It helps drive the company’s priorities.” Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

increase customer retention  has the potential to increase revenue and reduce operational costs for improved profitability, and can strengthen customer relationships. Keeping close to your customers is one of the best ways to see where the market is heading and enable you to address customer service issues and market changes before they impact your business. Even if you think customer satisfaction levels are high, it is important to keep in touch with where customers are going, what their expectations are, how their business is Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

increase customer retention  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

increase customer retention  the appropriate measures to increase quality. 4.    Valuable reporting and analytics allows companies to track customer behavior, store performance, quality of the products, and services provided, as well as changes in trends or buying habits. 5.    Proactive and dynamic feedback defines and implements ongoing customer feedback at different stages of the buying process (first contact, quote, sales, after sales, etc.). 6.    Efficient multi-channel communication environment allows companies to Read More...
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

increase customer retention  Customer Relationship Management through Software As A Service The CRM Marketplace According to the research firm Gartner , in the past year alone, more then $3.5 billion (USD) was spent on new customer relationship management (CRM) software licenses, but the top four CRM vendors ( SAP, Siebel, PeopleSoft, and Oracle ) accounted for only 38 percent of this total CRM revenue. Part two of the Comparing On Demand Customer Relationship Management Service Alternatives series. So, despite Oracle''s Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

increase customer retention  receive lower hikes (salary increases) and bonuses, if any at all. This would demotivate these workers, as it is possible that they in fact did a fairly good job and merit a better rating. The customer is an average person. His rating is influenced by some of the factors mentioned in the first scenario. Let us assume that he rates the vendor''s performance as high. As a result, the personnel involved in the project execution might receive better hikes and bonuses. Such a situation would further demotivate Read More...
Laying the Foundation for Customer Data Integration
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer

increase customer retention  Customer Data Integration For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match. Read More...
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

increase customer retention  one. In addition, attrition increased and the company lost many talented people. Why did this CRM vision fail? Simple. Because business is about people—not technology, not new-fangled systems or processes, and certainly not positioning the company as being number one. These are either results of the vision, or tactics to achieve the vision. When it comes to CRM, vision is about people—and people require relationships. Step 2: Support the vision with a culture of CRM possibility. If the Read More...
Turning Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership
Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective as they once were. Customer

increase customer retention  Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective as they once were. Customer experience is currently the prime battleground for advantage, and a company’s competitive edge now depends on delivering a consistent, satisfying customer experience. How do the leaders get it done? Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

increase customer retention  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others