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Case Study: LeasePlan Finds a Solution for All Incoming Invoices
LeasePlan Norway, a large automobile fleet management company, needed an alternative to manual entry of incoming invoice data, while still maintaining complete accuracy. The company implemented AnyDocINVOICE for invoice data capture, because of its ease- of- use and ability to capture data without templates. Find out about all the other functionalities that prompted the company to install the solution in its Swedish office.
: a Solution for All Incoming Invoices Case Study: LeasePlan Finds a Solution for All Incoming Invoices Source: AnyDoc Software, Inc. Document Type: Case Study Description: LeasePlan Norway, a large automobile fleet management company, needed an alternative to manual entry of incoming invoice data, while still maintaining complete accuracy. The company implemented AnyDocINVOICE for invoice data capture, because of its ease- of- use and ability to capture data without templates. Find out about all the other
11/22/2007 3:13:00 PM
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.
: well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Zero Contact Resolution: How to Keep Customers and Build Great Brands style= border-width:0px; /> comments powered by Disqus Related Topics: Customer Relationship Management (CRM), Contact Management (CM) Source: RightNow Technologies Learn more about RightNow Technologies Readers who downloaded this white
4/2/2007 5:04:00 PM
Tempest Creates a Secure Teapot
Tempest Software has announced the release of TMS (Tempest Messenger System) version 3.1.1. The product allows suppliers and customers to query corporate databases without any direct access to the actual web or database servers. A firewall is placed between the Internet and the internal systems and the firewall is configured to allow no incoming traffic. This product should prove to be a great annoyance to hackers everywhere.
: firewall that allows no incoming connections whatsoever, securing all database connections, passwords, HTML and scripts. At the same time TSWEG allows developers and administrators to distribute incoming traffic across multiple copies of the Web server, which can run on different machines as needed. This leads to the question If the firewall allows no incoming traffic from the TMS server outside the firewall, how do the internal systems get access to the data? The answer is that this is the subject of
AnyDoc Customer Success Story: Soudronic AG Finds a Solution for Archiving Its Supplier Documents with OCR
Soudronic AG’s incoming order confirmations were getting out of hand and finding misfiled critical documents was increasingly laborious. Before implementing OCR for AnyDoc, documents were printed and filed in binders, together with supporting documentation. With AnyDoc’s optical character recognition solution, Soudronic can retrieve its documents more quickly, and its labor and storage costs have been reduced.
: Study Description: Soudronic AG’s incoming order confirmations were getting out of hand and finding misfiled critical documents was increasingly laborious. Before implementing OCR for AnyDoc, documents were printed and filed in binders, together with supporting documentation. With AnyDoc’s optical character recognition solution, Soudronic can retrieve its documents more quickly, and its labor and storage costs have been reduced. AnyDoc Customer Success Story: Soudronic AG Finds a Solution for
11/28/2007 2:40:00 PM
One Offering to Watch Unfold in 2012: UNIT4 Business Analytics Apps » The TEC Blog
One Offering to Watch Unfold in 2012: UNIT4 Business Analytics Apps » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts
: Agresso, agresso business world, appstore, bi, BLINC, blinc business solutions, CODA, cpm, exie, financialforce.com, grape escape, komsult, ocra, post implementation agility, prosoft, tollpost, topaz, unit4, VITA, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
High Performance Organizations Are Driven by the Power of Enterprise Business Events
: selective massaging of the incoming data so that purposeful information models can be created in a configurable manner. Deployment time and post deployment flexibility is critical, as the BAM framework is likely to evolve in a spiral manner—a traditional software development cycle based on the waterfall model may not work and actually be counter productive in a BAM context. Open interfaces : The framework should provide interfaces simultaneously to multiple data sources in a combination of both
Electronic Product Code (EPC): A Key to RFID
The real benefits of radio frequency identification will be achieved, when the integration of the EPC data will be a substantial part for the control of supply chain business processes.
: For example, when an incoming shipment is physically moved into the four walls of the DC, the facility s antennae should capture information from the embedded RFID tags. These antennae then pass the data onto the WMS application, which accepts the information and automatically receives the inventory, thereby eliminating the manual receiving processes of counting and scanning individual items, cartons or pallets. Real Time Inventory Control Real time inventory control, tracking and alerting capabilities
Managing Mobile Phones in Your Company
InIntegrating Mobile Phones with Your Business Phone System, you'll learn how to...
: learn how to forward incoming calls to your employees cell phones route employees mobile calls through your company s PBX give your employees access to advanced IP PBX features via their mobile devices enable roaming between cellular and wi-fi networks Learn how to integrate your business phone system with employees mobile devices to derive maximum business and cost benefits. Download your PDF copy of Integrating Mobile Phones with Your Business Phone System today . For assistance, please contact
2/11/2011 3:35:00 PM
E-mail Response Management
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.
: manage high volumes of incoming email, understand their customers needs, and customize services and marketing efforts accordingly. The Solution Response Manager Response Manager is EMAILTOPIA s easy to use email response management solution that fits a wide range of client requirements of all sizes servicing sectors such as Financial, Online Retailers, Non-Profit, Government, Call Centers and Small-Medium Business. Response Manager is a virtual email facility that routes incoming email to such group
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The Definitive Guide to Successful Deployment of VoIP and IP Telephony—Chapter 3
The definitive guide to Successful deployment of VOIP and IP Telephony. Secure Documents and Other Computer Software to Use In Your Dynamic System Related to a Successful deployment of VOIP and IP Telephony. When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.
: completion rate for all incoming calls to a call center, while requiring that only 97% of all internal calls complete successfully. Call setup and teardown boundaries; for example: 95% of all call attempts get dial-tone within 2 seconds while the remaining 5% get dial-tone within 4 seconds 90% of all call attempts get ringback tone within 6 seconds while the remaining 10% get ringback tone or congestion tone within 9 seconds Voice quality expectations, usually expressed in Mean Opinion Score (MOS) bands o
7/31/2007 9:07:00 AM
The Strengths of a Vertically Centric Enterprise Software Provider
Verticent, a revitalized reincarnation of the languishing public mid-market enterprise applications vendor PowerCerv, seems to be thriving under a financially stable adopted parent, and it has found a defendable niche where it can exploit its competitors' functional
: enterprise resource planning, ERP, vertical focus, metal industry, manufacturing, configure-to-order, business intelligence.
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