Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.
an enterprise, managing the incoming and outgoing calls of a business. The top vendors in the enterprise phone system market include Avaya, Cisco, M5 Networks, Mitel, Nortel, ShoreTel and 3Com. For a detailed background on phone systems and the vendor landscape, see our Phone Systems Market Primer. Buyer : What type of buyer are you and what are your particular needs? Product : What product features and functionality should you focus on? Cost : What expectations should you have for price, indirect costs