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Documents related to » ims telecom service providers


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

IMS TELECOM SERVICE PROVIDERS:
8/3/2009 3:20:00 PM

What Could Be Some New Frontiers for Large CAD/PLM Providers? » The TEC Blog
Latin America. The company claims that around half the medicinal drugs manufactured in Brazil are produced using MES solutions from Active. Following the takeover, the company has become part of Siemens’ Industrial Automation Systems Business Unit . In recent years, the Division has acquired a number of leading industrial software providers in their respective fields including UGS in the US in 2007, Innotec in Germany in 2008, and Elan Software Systems in France in 2009. Siemens has been playing the

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16-11-2011

Privacy Challenges for Data Providers
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for many data providers. Here we discuss some of the key privacy issues surrounding data management, and how partnering with a provider of master data management (MDM) software can help.

IMS TELECOM SERVICE PROVIDERS:
11/20/2007 3:55:00 PM

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

IMS TELECOM SERVICE PROVIDERS:
12/13/2000

Rockler Companies Moves to VISI’s ReliaCloud Service » The TEC Blog


IMS TELECOM SERVICE PROVIDERS: Cloud, IaaS, industry watch, infrastructure as a service, ReliaCloud, retail, VISI, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2013

Smart Software for Service-level Driven Forecasting » The TEC Blog


IMS TELECOM SERVICE PROVIDERS: demand, demand planning, forecast, forecasting, intermittent demand, Inventory, service level, Smart Software, Smart Willemain method, SmartCollaborator, SmartForecasts, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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1/28/2011 3:41:00 PM

One Vendor’s Mission to Make Service Businesses Click – Part 2 » The TEC Blog


IMS TELECOM SERVICE PROVIDERS: aftermarket, call center, clickanalyze, clickcontact, clickfix, clickforecast, clicklocate, clickmobile, clickplan, clickroster, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, mobile computing, rostering, SCM, service economy, service level agreement, shift planning, sla, slr, street lever routing, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-01-2011

6 Easy Steps to Finding the Right Business VoIP Service
Here's a handy guide to help you find the system that's right for your company.

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3/10/2011 12:00:00 PM

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

IMS TELECOM SERVICE PROVIDERS:
10/3/2005 12:35:00 PM


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