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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 ims qualified service provider

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

ims qualified service provider  Professional Service Providers | IMS Qualified Service Provider | IMS Related Service Providers | IMS Shared Service Providers | IMS Support Service Provider | IMS Technical Service Providers | IMS Technology Service Provider | IMS Telecom Service Providers | IMS Telecommunication Service Providers | IMS Top Service Providers | IMS Web Service Provider | IMS Wireless Service Provider Data | IMS Wireless Service Provider Information | IMS Wireless Service Provider News | IMS Wireless Service Provider Read More

Saba Software: All about People (Cloud) - Part 3




ims qualified service provider  Distributed Learning (ADL) , IMS , and AICC . The vendor also continues to ensure that its solutions are compliant with the most current versions of the standards delivered by these organizations. Multiple language support : Saba’s platform is quite international and is independent of any particular language, script, culture, or coded character set. Saba currently provides a number of localized versions of its solutions and support in 30 languages. Going Global Incidentally, Saba boasts sales, support, Read More

Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

ims qualified service provider  services oriented,service oriented activities,service oriented applications,service oriented architect,service oriented attitude,service oriented businesses,service oriented communication,service oriented companies Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

ims qualified service provider  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More

Self Service Business Intelligence


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The Total Managed Service Provider (MSP)


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ims qualified service provider  IT Infrastructure,IT Management,IT Security,point of sale,Procurement,eCommerce Read More

Differentiation through Service Excellence


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ims qualified service provider  Rapid processing of warranty claims Exceeding expectations when addressing complaints Timely availability of parts Service excellence does more than purely allowing your company to stand out from the crowd. Service can be an important source of profits. In fact, according to Deloitte Development LLC, profitability of service operations can be 75% higher than overall profitability in a given business unit. In many manufacturing companies, achieving any significant profit level is highly dependent on the Read More

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ims qualified service provider  field service, scheduling, FSM, IFS, field service management Read More

IFS Field Service Management


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ims qualified service provider  web,information,benefits,Surado,customer,service Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

ims qualified service provider  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More

Good Customer Service Is Simple


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Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

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