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Software Functionality Revealed in Detail
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 ims information service provider

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » ims information service provider

The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

ims information service provider  Independent Service Providers | IMS Information Service Provider | IMS Internet Service Providers | IMS Legal Service Provider | IMS Manage Service Provider | IMS Management Service Providers | IMS Network Service Providers | IMS Online Service Providers | IMS Other Service Provider | IMS Prepaid Service Providers | IMS Professional Service Providers | IMS Qualified Service Provider | IMS Related Service Providers | IMS Shared Service Providers | IMS Support Service Provider | IMS Technical Service Read More

Saba Software: All about People (Cloud) - Part 3




ims information service provider  Distributed Learning (ADL) , IMS , and AICC . The vendor also continues to ensure that its solutions are compliant with the most current versions of the standards delivered by these organizations. Multiple language support : Saba’s platform is quite international and is independent of any particular language, script, culture, or coded character set. Saba currently provides a number of localized versions of its solutions and support in 30 languages. Going Global Incidentally, Saba boasts sales, support, Read More

Cameleon (Software) Might Change its Colors but Not its (Q2O/CPQ) Purpose - Part 2


Part 1 of this blog series talked about my recent reunion with Cameleon Software (formerly Access Commerce) a provider of on-demand and on-premises configure, price, and quote (CPQ)/quote-to-order (Q2O) solutions. Prior to analyzing the recent events at Cameleon, Part 1 first established the need and market drivers for such software solutions. I then analyzed how Cameleon

ims information service provider  large SaaS customer was IMS Health . The SaaS install base is quite fledgling, but Cameleon claims to have more than 2,200 end-users in different industries across the world. In the meantime, Cameleon Configurator was also enabled for the cloud, while the Cameleon Catalog cloud version was slated for late 2010. The Cameleon Channel Selling offering (for the abovementioned Click phase) is the latest product to be made available on-premises and SaaS. None of the products is yet enabled for smartphones Read More

Oracle Further Orchestrates Its SOA Forays Part Two: Strategy


Oracle's vision of a complete collaborative e-Business solution requires a database strategy, an application server strategy, and an e-business strategy. Will users buy into this vision?

ims information service provider  Control System (CICS) and IMS. These adapters are sold separately and can be used with Oracle Container for J2EE ( OC4J ), Oracle Portal and the above Oracle integration components. This concludes Part Two of a six-part note. Part One contained the event summary and began the market impact. Part Three will discuss strategy shifts. Part Four covers SOA and Web services. Part Five analyzes the Collaxa acquisition. Part Six will discuss weaknesses and make user recommendations. Read More

Customer Relationship Management and the Next Generation Network


Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

ims information service provider  left by the original IMS specs (such as support for non-SIP services, and security), and to throw in a few new things to help the network operators manage resources. The other issue that to me poses a potentially bigger obstacle to the promise of convergence has absolutely nothing to do with technology. In order for people to benefit from using any service, any time, on any device, application service providers have to create their services to run on these next generation networks. For example, instead Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

ims information service provider  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

ims information service provider  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More

5 Key Steps to Make Field Service Profitable


Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

ims information service provider  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More

Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

ims information service provider  to Self-Service Business Intelligence With the crushing volume of data most businesses deal with, your knowledge workers probably spend more time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the Read More

Information Lifecycle Management: A Perspective


A new trend is emerging in the world of storage management, and it’s called information lifecycle management (ILM). Just what it is, however, varies significantly from vendor to vendor. Generally, ILM is a strategy for policy-based information management. Its mandate: to provide centralized management of all information assets, aligning storage resources with the value of the data residing in them.

ims information service provider  Lifecycle Management: A Perspective A new trend is emerging in the world of storage management, and it’s called information lifecycle management (ILM). Just what it is, however, varies significantly from vendor to vendor. Generally, ILM is a strategy for policy-based information management. Its mandate: to provide centralized management of all information assets, aligning storage resources with the value of the data residing in them. Read More

Queue Global Information Systems Corp.


Located in Vancouver, British Columbia (Canada), Queue Global Information System Corp. develops IT solutions to companies and individuals from fraud, identity theft, Internet fraud, credit card, and unauthorized access to privileged information on a global scale.

ims information service provider  Global Information Systems Corp. Located in Vancouver, British Columbia (Canada), Queue Global Information System Corp. develops IT solutions to companies and individuals from fraud, identity theft, Internet fraud, credit card, and unauthorized access to privileged information on a global scale. Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

ims information service provider  and Manager Self-Service: A Virtual Chameleon in the Workplace Employee and Manager Self-Service: A Virtual Chameleon in the Workplace If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. cfactor Employee / Manager Self-Service innovative self-service suite is not your typical Human Resource / payroll automation solution. Unlike traditional ERP-style HRMS systems, It’s flexible. Source : Cronus Technologies Inc. Resources Related Read More

Information Management and Collaboration


Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and learning materials. These systems are built as central repositories that hold content, metadata, accessibility and workflow rules, and supporting information. Organizations that establish processes and disciplines around these systems can ensure smooth and efficient acquisition, maintenance, delivery, and archiving of corporate content resources.

ims information service provider  Management and Collaboration Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and learning materials. These systems are built as central repositories that hold content, metadata, accessibility and workflow rules, and supporting information. Organizations that establish processes and disciplines around these systems can ensure smooth and efficient acquisition, maintenance, delivery, and archiving Read More

4 Steps to Choosing the Right Device for Field Service Mobility


Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs.

ims information service provider  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More

Enterprise Information Portals


Smart enterprises know that focusing purely on core competencies is not sufficient for survival in a competitive marketplace. They need to leverage existing information and knowledge assets in order to establish a winning advantage. To this end, enterprise information portals (EIP) deliver the capability to manage your implicit and explicit knowledge assets. Learn about current trends in EIP and how they affect you.

ims information service provider  Information Portals Smart enterprises know that focusing purely on core competencies is not sufficient for survival in a competitive marketplace. They need to leverage existing information and knowledge assets in order to establish a winning advantage. To this end, enterprise information portals (EIP) deliver the capability to manage your implicit and explicit knowledge assets. Learn about current trends in EIP and how they affect you. Read More