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ERP for Services (Non-manufacturing)
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Documents related to » ims community service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

ims community service providers  Communications Service Providers | IMS Community Service Providers | IMS Compare Service Providers | IMS Computer Service Providers | IMS Data Service Providers | IMS DSL Service Providers | IMS Expert Service Providers | IMS External Service Provider | IMS Find Service Providers | IMS High Speed Internet Service Providers | IMS Independent Service Providers | IMS Information Service Provider | IMS Internet Service Providers | IMS Legal Service Provider | IMS Manage Service Provider | IMS Management Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

ims community service providers  , IP Multi-Media Subsystem (IMS) , and Parlay-compliant Applications Programming Interfaces (APIs)—and there is still a lot to be done before the current state of the art replicates what we currently have in the uni-media phase, let alone surpasses it and brings new and engaging applications to light. This guide will use VoIP in the more generic sense, but will focus on more specific items under the umbrella of IPT. Why? Because VoIP was originally intended for PC-to-PC voice messaging and was never Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

ims community service providers  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

ims community service providers  NetSuite SRP, NetSuite, SRP software, SRP solution, SRP, service resource planning, services and product companies, product and service companies, product- and service-based companies, next-generation SRP Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

ims community service providers   Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

ims community service providers  field serive software,FSM software,field service operations,field service efficiency,ServiceMax,Electrolux Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

ims community service providers  field service management, field service mobility, FSM, FSM trends Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

ims community service providers   Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

ims community service providers  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More...
How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT''s successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

ims community service providers  Release-service,BT,offshore,deployment management Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

ims community service providers  improve customer service,voice customer,customer service email,customer experience,customer care solutions,customer service training programs,business solutions,improve customer satisfaction,customer service surveys,customer loyalty training,crm software,improving customer satisfaction Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

ims community service providers  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More...
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

ims community service providers  agile,agile process,agile service Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

ims community service providers  itil implementation,service and support conditions,itil implementation plan,itil implementation roadmap,itil implementation project,itil implementation guide,itil implementation plan template,itil implementation strategy,itil implementation project plan,itil implementation steps,itil implementation templates,itil implementation checklist,benefits of itil implementation,itil implementation approach Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

ims community service providers  productize,professional,service,Epicor,tip,hint Read More...

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