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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » ims billing service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

ims billing service providers  Affordable Service Providers | IMS Billing Service Providers | IMS Broadband Service Providers | IMS Business Service Providers | IMS Communications Service Providers | IMS Community Service Providers | IMS Compare Service Providers | IMS Computer Service Providers | IMS Data Service Providers | IMS DSL Service Providers | IMS Expert Service Providers | IMS External Service Provider | IMS Find Service Providers | IMS High Speed Internet Service Providers | IMS Independent Service Providers | IMS Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

ims billing service providers  a mockery of most claims of deep savings vs. traditional telephony, unless, of course, users are willing to abandon most features of traditional telephony, which is hardly a fair comparison, and use the nearly free PC-based systems. Although the savings of VoIP circa 2007 are substantial compared with the cost of traditional telephony circa 1995, VoIP today often demands a premium as older, depreciated gear with a service life in the range of two decades is replaced with an unknown or 18-month to 5-year Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

ims billing service providers  ViryaNet G4, ViryaNet, field service management, FSM, TEC certification, TEC certified, field service, work order, work order management Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

ims billing service providers  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

ims billing service providers  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

ims billing service providers   Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

ims billing service providers  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

ims billing service providers  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

ims billing service providers   Read More...
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

ims billing service providers  ERP,ERP for services,enterprise resource planning,service industry,best-of-breed service applications,project-oriented organizations,professional services automation,PSA,operational functionality,transactional functionality Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

ims billing service providers  Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud solutions including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

ims billing service providers  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

ims billing service providers  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

ims billing service providers  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

ims billing service providers  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More...

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