X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 improving event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

Evaluate Now

Documents related to » improving event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

improving event resolution  Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate ret Read More

Improving Intercompany Reconciliation for a Faster Close: Driving Financial Excellence


Are you moving beyond the need to comply with legislation like the Sarbanes-Oxley Act (SOX), to focus instead on driving sustainability and control in your processes? Do you have an initiative to support the fast close—or does your ability to complete your accounting cycles and close your books need a boost? Learn about technology and a methodology that can help you deal with the intercompany reconciliation challenge.

improving event resolution  from the process, thus improving the accuracy of reported figures as well. The bottleneck slowing down the reporting process is the time taken at headquarters to participate in the reconciliation process. If reporting units could deal directly with one another in a peer-to-peer fashion, this obstacle would be eliminated, and the intercompany process would fall away from the close''s critical path. Such an achievement would free central finance staff from time spent on non-value-added tasks, enabling far mo Read More

Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

improving event resolution  The final step to improving customer retention and business performance is to leverage technology that can help to assist in proactively responding quickly to critical supply chain activities, exceptions, or events. Supply chain complexity has increased significantly due to suppliers and materials being sourced on a global basis, and customers are demanding faster turnaround times and responsiveness on their orders. Given these dynamics, manufacturers need to be more adaptive than ever before. When they e Read More

The Wizardry of Business Process Management: Part 5


Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2, Part 3, and Part 4 then analyzed in depth a number of the vendor’s “BPM secret sauce” ingredients. Pega is one of the leading vendors in the

improving event resolution  effectively and consistently, thus improving their conformance, compliance, throughput, and ability to deliver. Enterprises could also empower their workforce by integrating people and their roles, and by customizing individuals’ work styles and decision-making. Astute BPM suites that focus on manufacturing could enable companies to close the loop on production process improvement, digitize good manufacturing practice (GMP ) tasks, standard operating procedures (SOPs ) and work instructions, take correc Read More

Supply Chain Network Visibility and Analytics


The complexity of the global economy is a powerful motivation for companies to look for new ways to increase efficiency and productivity. That’s why companies must have the ability to transform information into meaningful, accurate insights. Most importantly, these insights must be systematically interconnected, to align business strategy with tactics through a seamless integration of analytical, transactional, and collaborative processes.

improving event resolution  to truly real-time information, improving on the capabilities of bar code technology with automated identification. While supply chains are now much more adaptive through new event management solutions, as data still comes from electronic data interchange (EDI) feeds or from business partners´ systems, these solutions fall short of the potential of RFID and would more accurately be described as almost real time. When RFID tags are attached to products, boxes, and pallets, the items can be followed automa Read More

Production Intelligence--Improving Production by Filling a Traditional Gap


Enterprises understand the value of integration. One area that has been ignored is the plant. Plant systems and corporate systems must be complementary and leverage each other to provide their maximum value. Production intelligence provides both integration and valuable information which is not available in either type of system.

improving event resolution  systems. Production intelligence is improving plant operations. What IS Production Intelligence? Systems in the typical plant are not well integrated; they are a series of islands. The plant often has portions of corporate systems performing production management functions, like inventory, scheduling, costing, etc. Plants often have a series of plant level systems performing production execution functions, like quality, maintenance, machine monitoring and control, etc. At both the levels, integration Read More

The Retail Industry: Improving Supply Chain Efficiency Through Vendor Compliance - An Andersen Point Of View


The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail industry is quickly learning the value of developing strategic working relationships with vendor partners to improve supply chain efficiency.

improving event resolution  Retail Industry: Improving Supply Chain Efficiency Through Vendor Compliance - An Andersen Point Of View Introduction    The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail industry is quickly learning the value of developing strategic working relationships with vendor partners to improve supply chain efficiency. Without these collaborative efforts, retailers will have difficulty achieving strategic goals that rely upon the Read More

Planning and Budgeting: Improving Effectiveness through Best Practices and Technology


Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are.

improving event resolution  and Budgeting: Improving Effectiveness through Best Practices and Technology Planning and budgeting are critical components of any company’s performance management initiative, as they are a means of translating strategy into a coherent set of initiatives and provide a basis for objective assessment and alignment. But how well are companies achieving this? Read this benchmark research that examined the process, technology, and other components that reveal how effective planning and budgeting are. Read More

Enabling the Lean Enterprise: A Three-tiered Approach to Improving Your Operations


Many companies have used lean principles to move from a decentralized corporate management mode to a hybrid model—recognizing that different functions require different levels of centralized management to be efficient and effective. An effective lean transformation eliminates more than the most obvious areas of wasted time and resource. Find out how lean must address the unique requirements of various business processes.

improving event resolution  A Three-tiered Approach to Improving Your Operations Many companies have used lean principles to move from a decentralized corporate management mode to a hybrid model—recognizing that different functions require different levels of centralized management to be efficient and effective. An effective lean transformation eliminates more than the most obvious areas of wasted time and resource. Find out how lean must address the unique requirements of various business processes. Read More

Improving Hiring Performance: The Business Case for Virtual Interviewing


Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn more.

improving event resolution  Hiring Performance: The Business Case for Virtual Interviewing Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn Read More

Improving Agent Productivity with Closed-loop Coaching


Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

improving event resolution  Agent Productivity with Closed-loop Coaching Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity. Read More

JDA Portfolio: For the Retail Industry Part One: Event Summary


From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect "moment of truth"--when the right consumer product at the right price is at the right place and at the right time. Yet, the portfolio rounding out process has to continue in earnest, especially after JDA’s aborted merger with QRS.

improving event resolution  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More

Automation, Integration, and Consolidation Drive down Costs While Improving Global Delivery


Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes to free up HR resources to focus on strategic business priorities. This research brief from the Aberdeen Group looks at how these organizations are using SAP solutions to address their cost containment, compliance, and automation needs.

improving event resolution  Drive down Costs While Improving Global Delivery Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes to free up HR resources to focus on strategic business priorities. This research brief from the Aberdeen Group looks at how these organizations are using SAP solutions to address their cost containment, compliance, and automation needs. Read More

ERP in Complex Manufacturing: Improving Collaboration and Visibility


Complex manufacturers face many challenges made even more difficult by the complexity of their products and manufacturing process. See how best-in-class manufacturers are creating a collaborative environment to integrate functionality to produce quality, speed, and agility, providing visibility from product design, to quality control and customer service, leading to more profitable business and greater customer satisfaction.

improving event resolution  in Complex Manufacturing: Improving Collaboration and Visibility Complex manufacturers face many challenges made even more difficult by the complexity of their products and manufacturing process. See how best-in-class manufacturers are creating a collaborative environment to integrate functionality to produce quality, speed, and agility, providing visibility from product design, to quality control and customer service, leading to more profitable business and greater customer satisfaction. Read More

Event: TEC's Jorge García to Speak at Salon BI Montreal


TEC's business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am). Jorge will be talking about three areas that are receiving a lot of research and development attention and dollars—augmented reality, motion-based technology, and voice-recognition technology—and their applications to the BI space.

improving event resolution   Read More