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Documents related to » improving event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improving event resolution  Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate Read More
Microsoft Releases Preview of Exchange Server 2000
Microsoft Corp announced the availabilty of Exchange 2000 Server Beta 3, the messaging server previously code-named Platinum. The product will be distributed

improving event resolution  multiple physical disks, thus improving performance, enhancing stability and enabling faster restores. Even with the advent of multiple databases Microsoft does not include a backup product which will restore to the mailbox level. The NTBACKUP utility which is shipped with Microsoft Windows NT Server is made Exchange Aware upon the installation of the exchange server, yet only allows for a all or nothing back up and restore of the two primary exchange databases, priv.edb and pub.edb. One may take Read More
Improving Intercompany Reconciliation for a Faster Close: Driving Financial Excellence
Are you moving beyond the need to comply with legislation like the Sarbanes-Oxley Act (SOX), to focus instead on driving sustainability and control in your

improving event resolution  from the process, thus improving the accuracy of reported figures as well. The bottleneck slowing down the reporting process is the time taken at headquarters to participate in the reconciliation process. If reporting units could deal directly with one another in a peer-to-peer fashion, this obstacle would be eliminated, and the intercompany process would fall away from the close''s critical path. Such an achievement would free central finance staff from time spent on non-value-added tasks, enabling far Read More
The Wizardry of Business Process Management: Part 5
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

improving event resolution  effectively and consistently, thus improving their conformance, compliance, throughput, and ability to deliver. Enterprises could also empower their workforce by integrating people and their roles, and by customizing individuals’ work styles and decision-making. Astute BPM suites that focus on manufacturing could enable companies to close the loop on production process improvement, digitize good manufacturing practice (GMP ) tasks, standard operating procedures (SOPs ) and work instructions, take Read More
Supply Chain Network Visibility and Analytics
The complexity of the global economy is a powerful motivation for companies to look for new ways to increase efficiency and productivity. That’s why companies

improving event resolution  to truly real-time information, improving on the capabilities of bar code technology with automated identification. While supply chains are now much more adaptive through new event management solutions, as data still comes from electronic data interchange (EDI) feeds or from business partners´ systems, these solutions fall short of the potential of RFID and would more accurately be described as almost real time. When RFID tags are attached to products, boxes, and pallets, the items can be followed Read More
Improving the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Obj
Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of

improving event resolution  the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Obj Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of training from e-learning to classroom and integrating informal and formal learning methodologies. The company chose SumTotal Learning Management as a platform for training initiatives and to administer a variety of learning activities for both internal and Read More
Improving Project Decision Making and Reducing Exposure Through Risk Management
Formalized risk management is underused in project management, where the focus is typically on schedule and budget. This affects most aspects of a project

improving event resolution  Project Decision Making and Reducing Exposure Through Risk Management Formalized risk management is underused in project management, where the focus is typically on schedule and budget. This affects most aspects of a project, including evaluation, selection, planning, execution, and control. How many project decisions are made without formally evaluating the potential consequences? When budgets are tight and competition is fierce, this question is more relevant than ever. Read More
TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event

improving event resolution  Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC''s stated objective of assisting SMBs in complex Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

improving event resolution  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More
Improving and Expanding: The Road Ahead for a Drop-ship Facilitator
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction

improving event resolution  and Expanding: The Road Ahead for a Drop-ship Facilitator Recent Developments The year 2005 marked several major customer wins for CommerceHub ( http://www.commercehub.com ), an Albany, New York (US)-based provider of hosted supplier integration and order management services for multichannel retailers. CommerceHub''s hosted platform provides one single, universal hub- or bus-like connection between a retailer''s business and all its distributors, suppliers, and manufacturers. By providing a single Read More
JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

improving event resolution  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

improving event resolution   Read More
Event: TEC''s P.J. Jakovljevic at SuiteWorld 2013
TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld

improving event resolution  TEC''s P.J. Jakovljevic at SuiteWorld 2013 TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013 . The event will be moderated by blogger and influencer  Vinnie Mirchandani . P.J. will be joined by fellow experts  Phil Wainewright , Dennis Howlett , and Brad Kugler  in discussing how technologies such as social networks, mobile devices, and advanced analytics are changing the way compani Read More
Improving Backup Performance with Defragmentation
As organizational storage allocation requirements multiply, the time required to back up file-based data also continues to increase. While software vendors

improving event resolution  Backup Performance with Defragmentation As organizational storage allocation requirements multiply, the time required to back up file-based data also continues to increase. While software vendors continue making advancements in technology to speed up the disk fragmentation process, it continues to remain an issue—one that needs to be addressed at the file system level. Defragmenting the hard drive volume prior to performing the backup may be the answer. Read More

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