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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » improving event resolution nsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improving event resolution nsm  Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

improving event resolution nsm  system for measuring and improving IT service quality -Centauri Business Service Manager (Centauri). With Centauri, the IT services that support critical to quality (CTQ) business processes are defined. The operational risk of each service is declared using failure modes and effects analysis (FMEA) and the associated risk is indicated by cost of poor quality (COPQ) . Since these techniques are fully supported by Centauri, operational risk measurements are provided in real-time and on a historical basis. Read More
Improving the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Obj
Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of

improving event resolution nsm  the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Obj Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of training from e-learning to classroom and integrating informal and formal learning methodologies. The company chose SumTotal Learning Management as a platform for training initiatives and to administer a variety of learning activities for both internal and Read More
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

improving event resolution nsm  Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find Read More
Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

improving event resolution nsm   Read More
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

improving event resolution nsm  SAP Resources Related to Improving Customer Relationships : Customer Relationship Management (CRM) (Wikipedia) Improving Customer Relationships: An Integrated Approach Customer Relationships is also known as : Customer Relationships , Get Info on Customer Relationships , Improving Customer Relationships , Manage Customer Accounts , Customer Relationship MGT , Customer Relationship Management , Maintaining Customer Relationships , Solutions for Customer Relationship , Complete Customer Relationship , Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

improving event resolution nsm  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More
Improving Corporate Training Results with Discovery Learning Methodology
Organizations today, in the face of increased global competition, need educated managers and employees who can solve problems, understand complex issues, and

improving event resolution nsm  Corporate Training Results with Discovery Learning Methodology Organizations today, in the face of increased global competition, need educated managers and employees who can solve problems, understand complex issues, and learn new skills quickly. This means that training organizations need to provide learning opportunities that effectively address these issues in ways that produce high retention rates. But if lectures don’t work, then what does? Enter discovery learning. Read More
Improving and Expanding: The Road Ahead for a Drop-ship Facilitator
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new product design and introduction

improving event resolution nsm  and Expanding: The Road Ahead for a Drop-ship Facilitator Recent Developments The year 2005 marked several major customer wins for CommerceHub ( http://www.commercehub.com ), an Albany, New York (US)-based provider of hosted supplier integration and order management services for multichannel retailers. CommerceHub''s hosted platform provides one single, universal hub- or bus-like connection between a retailer''s business and all its distributors, suppliers, and manufacturers. By providing a single Read More
Inventory Optimization: A Technique for Improving Operational Inventory Targets
To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving

improving event resolution nsm  Optimization: A Technique for Improving Operational Inventory Targets To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving operational inventory targets to address the realities of today’s highly complex, ever-evolving global supply chains. This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization. Read More
A New Prescription for Improving Global Labeling and Packaging Operations
In the life sciences industry, marketing operations (in particular the packaging, labeling, and final steps of new product development) remain virtually

improving event resolution nsm  New Prescription for Improving Global Labeling and Packaging Operations In the life sciences industry, marketing operations (in particular the packaging, labeling, and final steps of new product development) remain virtually untouched by the computerized systems integration pervading the rest of the sector. However, cost-effective approaches do exist for digital workflow and asset management software and services, and can provide you with a wealth of cost savings and operations efficiencies. Read More
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

improving event resolution nsm  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More
Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

improving event resolution nsm  targeted marketing, directed at improving business income for customers in a specific industry. The big issue here is again that most implementations are done by the big consulting firms, and their Microsoft Dynamics ERP practices are still nascent. In the SMB space, a company’s favorite VAR will focus on one solution and the cost for a VAR to switch is too high. Thus, Microsoft Dynamics has some pondering to do on how to solve this conundrum. Related TEC blog posts: Microsoft Dynamics NAV 2013—Out Read More
Improving Revenue and Customer Engagement with Social Media Analytics
Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be

improving event resolution nsm  Revenue and Customer Engagement with Social Media Analytics Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now. Read More

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