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Documents related to » improving event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improving event resolution itsm  Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

improving event resolution itsm  system for measuring and improving IT service quality -Centauri Business Service Manager (Centauri). With Centauri, the IT services that support critical to quality (CTQ) business processes are defined. The operational risk of each service is declared using failure modes and effects analysis (FMEA) and the associated risk is indicated by cost of poor quality (COPQ) . Since these techniques are fully supported by Centauri, operational risk measurements are provided in real-time and on a historical basis. Read More...
Improving Backup Performance with Defragmentation
As organizational storage allocation requirements multiply, the time required to back up file-based data also continues to increase. While software vendors

improving event resolution itsm  Backup Performance with Defragmentation As organizational storage allocation requirements multiply, the time required to back up file-based data also continues to increase. While software vendors continue making advancements in technology to speed up the disk fragmentation process, it continues to remain an issue—one that needs to be addressed at the file system level. Defragmenting the hard drive volume prior to performing the backup may be the answer. Read More...
Improving the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Objectives
Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of

improving event resolution itsm  the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Objectives Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of training from e-learning to classroom and integrating informal and formal learning methodologies. The company chose SumTotal Learning Management as a platform for training initiatives and to administer a variety of learning activities for both Read More...
Improving Organizational Performance Management through Pervasive Business Intelligence
You’ll increase your chances of business intelligence (BI) project success and overcome technical and other challenges if you follow a methodology. To begin

improving event resolution itsm  SAP Resources Related to Improving Organizational Performance Management through Pervasive Business Intelligence : Performance Management (Wikipedia) Business Intelligence (BI) (Wikipedia) Improving Organizational Performance Management through Pervasive Business Intelligence is also known as : EXECUTIVE SUMMARY Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. Fact-based decision making is spreading throughout commercial, nonprofit, and public sector Read More...
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

improving event resolution itsm  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More...
Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark
North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus

improving event resolution itsm  the Right Goals and Improving Operations and Systems to Hit the Mark North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining competitive. How close is your company to world-class? And how focused are you on process improvement? Find out how get started on a process improvement strategy that will have long-term benefits. Read More...
Event: TEC''s Jorge García to Speak at Salon BI Montreal
TEC''s business intelligence analyst, Jorge García, will be presenting at Salon BI 2012 at the Palais des congrès de Montréal, this Tuesday, November 6 (9:35 am)

improving event resolution itsm   Read More...
Improving Training Productivity and Implementing Online Learning to Manage Rapid Growth
Having experienced rapid growth, HDFC Standard Life (HDFCSL) needed to scale up learning and development to accommodate the rush of new hires and reach all

improving event resolution itsm  Training Productivity and Implementing Online Learning to Manage Rapid Growth Having experienced rapid growth, HDFC Standard Life (HDFCSL) needed to scale up learning and development to accommodate the rush of new hires and reach all employees. HDFCSL launched a companywide learning management program based on the SumTotal Learning Management solution that delivers, tracks, and analyzes the progress of blended online and instructor-based training, raising employee participation to 100% within 5 Read More...
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

improving event resolution itsm  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
Inventory Optimization: A Technique for Improving Operational Inventory Targets
To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving

improving event resolution itsm  Optimization: A Technique for Improving Operational Inventory Targets To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving operational inventory targets to address the realities of today’s highly complex, ever-evolving global supply chains. This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization. Read More...
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

improving event resolution itsm  help with everything from improving design efficiency to enabling syndication of product data to e-commerce exchanges, and is a very important part in achieving improved product management. But the PLM value proposition includes more than just improved management of product data. PLM - Just A New Way To Categorize Old Applications? PLM, or Extended PLM, encompasses many different software solutions that focus on improving the profitability of a product portfolio. Most companies in the PLM market today Read More...
Best Practices and Processes for Improving the Business Value of IT
Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their

improving event resolution itsm  Practices and Processes for Improving the Business Value of IT Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects. Read More...
Operational Business Intelligence: Five Things You Need to Know About Improving Your Customer-facing Performance
According to a recent study, 82 percent of respondents are cutting budgets in response to the current recession. Companies are attempting to increase customer

improving event resolution itsm  Need to Know About Improving Your Customer-facing Performance According to a recent study, 82 percent of respondents are cutting budgets in response to the current recession. Companies are attempting to increase customer loyalty to reduce customer churn at a time when the customer relationship may be the only reliable source of revenue. Discover how operational business intelligence capabilities can help top-performing companies better focus on operational processes and performance. Read More...

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