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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 improving event resolution itsm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

Evaluate Now

Documents related to » improving event resolution itsm

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

improving event resolution itsm  Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate ret Read More

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

improving event resolution itsm  system for measuring and improving IT service quality -Centauri Business Service Manager (Centauri). With Centauri, the IT services that support critical to quality (CTQ) business processes are defined. The operational risk of each service is declared using failure modes and effects analysis (FMEA) and the associated risk is indicated by cost of poor quality (COPQ) . Since these techniques are fully supported by Centauri, operational risk measurements are provided in real-time and on a historical basis. C Read More

Supply Chain Event Management Software Evaluation Report


Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities.

improving event resolution itsm  Chain Event Management Software Evaluation Report TEC''s Supply Chain Event Management Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information Read More

Inventory Optimization: A Technique for Improving Operational Inventory Targets


To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving operational inventory targets to address the realities of today’s highly complex, ever-evolving global supply chains. This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization.

improving event resolution itsm  Optimization: A Technique for Improving Operational Inventory Targets To boost efficiency, run leaner, and drive down the cost of supply, many organizations are exploring inventory optimization—a technique for improving operational inventory targets to address the realities of today’s highly complex, ever-evolving global supply chains. This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization. Read More

Fast ITSM Implementation and Efficient Process Work


The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during the entire process—from the preliminary requirement collection to selection and implementation to testing and go-live.

improving event resolution itsm  itsm implementation,itsm implementation plan Read More

The Importance of Software Training: Save Money While Improving Workplace Morale


“Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when systems don’t behave as expected. Confident employees can solve issues quickly without disrupting the rest of the workplace, saving time and money.

improving event resolution itsm  Training: Save Money While Improving Workplace Morale Provide software training - redefined as goal-oriented software instruction and customization - to reduce frustration and help you save money, gain time, and win new business. Source : Efficient Office Computing Resources Related to The Importance of Software Training: Save Money While Improving Workplace Morale : Computer Rage (Wikipedia) The Importance of Software Training: Save Money While Improving Workplace Morale Software Trainings is also Read More

Service-oriented Architecture: Improving Agility and Efficiency in Your Enterprise


For many owners, executives, and managers, service-oriented architecture (SOA) has not been clearly defined. Some may have heard the term, and may even have read some of what has been written regarding SOA, but most have not had that opportunity. For many, SOA has been left to the IT department. We explain what it is and why it’s important.

improving event resolution itsm  oriented Architecture: Improving Agility and Efficiency in Your Enterprise For many owners, executives, and managers, service-oriented architecture (SOA) has not been clearly defined. Some may have heard the term, and may even have read some of what has been written regarding SOA, but most have not had that opportunity. For many, SOA has been left to the IT department. We explain what it is and why it’s important. Read More

Improving Management Effectiveness in Midsize Companies: Better Performance Is within Reach


Performance improvements require companies to resolve challenges by addressing the issues related to people, processes, information, and technology. However, most midsize companies don’t effectively use available IT resources, and they don’t get the right information soon enough. Find out how you can take advantage of IT to achieve greater efficiency and effectiveness, particularly in your finance department.

improving event resolution itsm  Management Effectiveness in Midsize Companies: Better Performance Is within Reach Performance improvements require companies to resolve challenges by addressing the issues related to people, processes, information, and technology. However, most midsize companies don’t effectively use available IT resources, and they don’t get the right information soon enough. Find out how you can take advantage of IT to achieve greater efficiency and effectiveness, particularly in your finance department. Read More

ERP in Complex Manufacturing: Improving Collaboration and Visibility


Complex manufacturers face many challenges made even more difficult by the complexity of their products and manufacturing process. See how best-in-class manufacturers are creating a collaborative environment to integrate functionality to produce quality, speed, and agility, providing visibility from product design, to quality control and customer service, leading to more profitable business and greater customer satisfaction.

improving event resolution itsm  in Complex Manufacturing: Improving Collaboration and Visibility Complex manufacturers face many challenges made even more difficult by the complexity of their products and manufacturing process. See how best-in-class manufacturers are creating a collaborative environment to integrate functionality to produce quality, speed, and agility, providing visibility from product design, to quality control and customer service, leading to more profitable business and greater customer satisfaction. Read More

Improving Human Performance by Identifying the Gaps


Mariano Bernárdez, expert in performance improvement, was interviewed in Buenos Aires (Argentina) by Learning Review's Verónica Inoue. Inoue asked Bernardez about his new book, Tecnología del Desempeño Humano (Human Performance Technology), and how this issue affects the Latin-American market.

improving event resolution itsm  by Identifying the Gaps Improving Human Performance by Identifying the Gaps Featured Author - Vernica Inoue - July 16, 2007 Verónica Inoue: Why is the human performance technology (HPT) model being implemented in companies in the United States and other developed countries, but not in organizations in Latin America and Spain? Mariano Bernádez : Methodology and practice are two very different things. From the practice standpoint, I think the issue with performance in Latin-American organizations in Read More

Improving Organizational Performance Management through Pervasive Business Intelligence


You’ll increase your chances of business intelligence (BI) project success and overcome technical and other challenges if you follow a methodology. To begin with, evaluate any BI vendor based on specific features and functionality, service offerings, support structure, and other considerations. Learn more about how to ensure you choose a BI solution that suits your company—and how to ensure a successful implementation.

improving event resolution itsm  SAP Resources Related to Improving Organizational Performance Management through Pervasive Business Intelligence : Performance Management (Wikipedia) Business Intelligence (BI) (Wikipedia) Improving Organizational Performance Management through Pervasive Business Intelligence is also known as : EXECUTIVE SUMMARY Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. Fact-based decision making is spreading throughout commercial, nonprofit, and public sector Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

improving event resolution itsm   Read More

Best Practices and Processes for Improving the Business Value of IT


Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects.

improving event resolution itsm  Practices and Processes for Improving the Business Value of IT Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects. Read More

Improving Backup Performance with Defragmentation


As organizational storage allocation requirements multiply, the time required to back up file-based data also continues to increase. While software vendors continue making advancements in technology to speed up the disk fragmentation process, it continues to remain an issue—one that needs to be addressed at the file system level. Defragmenting the hard drive volume prior to performing the backup may be the answer.

improving event resolution itsm  Backup Performance with Defragmentation As organizational storage allocation requirements multiply, the time required to back up file-based data also continues to increase. While software vendors continue making advancements in technology to speed up the disk fragmentation process, it continues to remain an issue—one that needs to be addressed at the file system level. Defragmenting the hard drive volume prior to performing the backup may be the answer. Read More