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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » improving event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improving event resolution itsm  Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

improving event resolution itsm  system for measuring and improving IT service quality -Centauri Business Service Manager (Centauri). With Centauri, the IT services that support critical to quality (CTQ) business processes are defined. The operational risk of each service is declared using failure modes and effects analysis (FMEA) and the associated risk is indicated by cost of poor quality (COPQ) . Since these techniques are fully supported by Centauri, operational risk measurements are provided in real-time and on a historical basis. Read More...
Influence the Buying Process with Automated Marketing: 10 Tactics for Improving Revenue and ROI Now
In today’s fast-paced marketplace, communications must support the buying process to improve top- and bottom-line performance. Sales and marketing should work

improving event resolution itsm  Marketing: 10 Tactics for Improving Revenue and ROI Now In today’s fast-paced marketplace, communications must support the buying process to improve top- and bottom-line performance. Sales and marketing should work together. But to make your marketing streamlined, automated campaigns need to be deployed. Discover 10 hands-on tactics you can start using today to begin improving your revenue and return on investment (ROI)—so you don’t have to struggle to achieve sales goals. Read More...
Improving the Effectiveness of Your Manufacturing Processes
Learn more about OEE in OEE: Monitor and Improve the Effectiveness of Your Manufacturing Processe.

improving event resolution itsm  the Effectiveness of Your Manufacturing Processes Overall equipment effectiveness (OEE) is a simple concept, but it promises manufacturers big gains in efficiency and profitability. OEE tells you how well your equipment and assembly lines are performing against full potential. One hundred percent means no downtime, no low cycles—and no defects. Learn more about OEE in OEE: Monitor and Improve the Effectiveness of Your Manufacturing Processe . You''ll discover a simple and practical program that Read More...
Improving Hiring Performance: The Business Case for Virtual Interviewing
Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while

improving event resolution itsm  Hiring Performance: The Business Case for Virtual Interviewing Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn Read More...
Improving CRM Investments: Optimizing the Customer Life Cycle with Intelligent Marketing Automation
Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment

improving event resolution itsm  CRM Investments: Optimizing the Customer Life Cycle with Intelligent Marketing Automation Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment. Because these strategies are synergistic, one missing piece can have an impact on the effectiveness of the other parts. Find out about the six components that can lead you to having—and using—a profitable CRM system that includes a marketing Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

improving event resolution itsm  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Continuously Improving Business Performance at Johnstown Wire Technologies
When Johnstown Wire Technologies became an independent company, changes to its existing enterprise resource management (ERP) system were needed. Their goals

improving event resolution itsm  Improving Business Performance at Johnstown Wire Technologies When Johnstown Wire Technologies became an independent company, changes to its existing enterprise resource management (ERP) system were needed. Their goals were clear: improve the quality of the information it was working with, and at the same time reduce system costs. By partnering with its ERP provider in ongoing enhancements, Johnstown has doubled sales volume to approximately $100 million (USD). Read More...
Improving Business Performance with HR Technology
Time and money. Two things most entrepreneurs need more of on any given day. And the surprising thing is that there are new ways to get more of both: through

improving event resolution itsm  Business Performance with HR Technology Time and money. Two things most entrepreneurs need more of on any given day. And the surprising thing is that there are new ways to get more of both: through technology applied to human resources (HR). The most advanced HR technology providers can streamline the processes for managers and employees, offering total access anytime and anywhere to the most important elements of their HR data. Read this guide to learn more. Read More...
Rewrite or Wrap-Around Old Software? Part One: Event Summary
Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support

improving event resolution itsm  have been maintaining or improving their functionality, although some observers may contend that their bold'' moves have been virtue made out of necessity. The persevering tough economic climate extends the time of opportunity for the nimblest companies. It appears that a large number of manufacturing enterprises within the lower-end of the market have yet to deploy an enterprise package, particularly in emerging markets. Some of them have cited being intimidated by the complexity of enterprise resource Read More...
Best Practices and Processes for Improving the Business Value of IT
Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their

improving event resolution itsm  Practices and Processes for Improving the Business Value of IT Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects. Read More...
Service-oriented Architecture: Improving Agility and Efficiency in Your Enterprise
For many owners, executives, and managers, service-oriented architecture (SOA) has not been clearly defined. Some may have heard the term, and may even have

improving event resolution itsm  oriented Architecture: Improving Agility and Efficiency in Your Enterprise For many owners, executives, and managers, service-oriented architecture (SOA) has not been clearly defined. Some may have heard the term, and may even have read some of what has been written regarding SOA, but most have not had that opportunity. For many, SOA has been left to the IT department. We explain what it is and why it’s important. Read More...
ERP in Complex Manufacturing: Improving Collaboration and Visibility
Find out in ERP in Complex Manufacturing: Improving Collaboration and Visibility.

improving event resolution itsm  in Complex Manufacturing: Improving Collaboration and Visibility As a complex manufacturer, you know that collaboration and visibility are the keys to improved performance and superior customer service. But what''s the best way for you to approach these two critical business elements? And which tactics and best practices are most likely to ensure your success? Find out in ERP in Complex Manufacturing: Improving Collaboration and Visibility . In this Aberdeen report , you''ll get a comprehensive look at Read More...

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