Home
 > search for

Featured Documents related to »  improving event resolution itsm

CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » improving event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improving event resolution itsm  Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. AlarmPoint delivers instant notification, freeing up on-duty personnel to focus on more value-added projects. If you are considering any of the following best practice initiatives, AlarmPoint''s event notification and resolution solutions will deliver immediate Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

improving event resolution itsm  system for measuring and improving IT service quality -Centauri Business Service Manager (Centauri). With Centauri, the IT services that support critical to quality (CTQ) business processes are defined. The operational risk of each service is declared using failure modes and effects analysis (FMEA) and the associated risk is indicated by cost of poor quality (COPQ) . Since these techniques are fully supported by Centauri, operational risk measurements are provided in real-time and on a historical basis. Read More...
Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark
North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus

improving event resolution itsm  the Right Goals and Improving Operations and Systems to Hit the Mark North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining competitive. How close is your company to world-class? And how focused are you on process improvement? Find out how get started on a process improvement strategy that will have long-term benefits. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

improving event resolution itsm  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More...
Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


improving event resolution itsm  Analyst Event Part Two: Dynamics Offerings for ERP and CRM I recently attended the Microsoft Dynamics Fall Analyst Event (FAE) 2012 in Washington state, which started with a tour of a local Microsoft Store (see Part 1 of this blog series,  Microsoft Analyst Event Part One: What’s New for Fall 2012 ). At the company’s Redmond, WA Microsoft headquarters, Kirill Tatarinov, President of the  Microsoft Business Solutions Division (MBS) , gave us the 2012 year-end review. One major point that Read More...
How to Start and Finish a No-fail Project, Part 2: Improving Team Communication
Statistics show that nearly one-fifth of IT projects make it to the finish line@so project planners need to be aware of the primary factors that can ruin a

improving event resolution itsm  No-fail Project, Part 2: Improving Team Communication Statistics show that nearly one-fifth of IT projects make it to the finish line—so project planners need to be aware of the primary factors that can ruin a project, and how to prevent them from happening. One of the biggest obstacles is poor team communication, even when you have the best talent and a good work environment. Learn about the top three techniques that can help you get your people working together as a team. Read More...
Flexible IT Resourcing Assists Organisations in Improving Business Efficiencies and Reducing Overall Costs by 25%
Most organizations are facing staffing challenges for short- and long-term information technology (IT) projects. They don’t have the in-house skills and

improving event resolution itsm  Resourcing Assists Organisations in Improving Business Efficiencies and Reducing Overall Costs by 25% Most organizations are facing staffing challenges for short- and long-term information technology (IT) projects. They don’t have the in-house skills and resources to fulfill all of the business requirements. This in turn threatens their business continuity and quality of service. This white paper looks at how deploying flexible IT resourcing can deliver cost-effective and efficient services. Read More...
Supply Chain Event Management Software Evaluation Report
Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business

improving event resolution itsm  Chain Event Management Software Evaluation Report TEC''s Supply Chain Event Management Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information Read More...
Improving the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Objectives
Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of

improving event resolution itsm  the Flexibility of Learning Management to Expand its Reach and Meet Corporate Training Objectives Tenaris, an organization operating in the steel and energy industries, faced a number of business challenges, including managing the complete spectrum of training from e-learning to classroom and integrating informal and formal learning methodologies. The company chose SumTotal Learning Management as a platform for training initiatives and to administer a variety of learning activities for both Read More...
TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event

improving event resolution itsm  Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC''s stated objective of assisting SMBs in complex Read More...
Event: TEC''s P.J. Jakovljevic at SuiteWorld 2013
TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld

improving event resolution itsm  TEC''s P.J. Jakovljevic at SuiteWorld 2013 TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013 . The event will be moderated by blogger and influencer  Vinnie Mirchandani . P.J. will be joined by fellow experts  Phil Wainewright , Dennis Howlett , and Brad Kugler  in discussing how technologies such as social networks, mobile devices, and advanced analytics are changing the way compani Read More...
Fast ITSM Implementation and Efficient Process Work
The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL

improving event resolution itsm  itsm implementation,itsm implementation plan Read More...
Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

improving event resolution itsm  Practices for Improving Performance in Your Contact Center In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance. Read More...
Automation, Integration, and Consolidation Drive down Costs While Improving Global Delivery
Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes

improving event resolution itsm  Drive down Costs While Improving Global Delivery Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes to free up HR resources to focus on strategic business priorities. This research brief from the Aberdeen Group looks at how these organizations are using SAP solutions to address their cost containment, compliance, and automation needs. Read More...
Enabling the Lean Enterprise: A Three-tiered Approach to Improving Your Operations
Many companies have used lean principles to move from a decentralized corporate management mode to a hybrid model@recognizing that different functions require

improving event resolution itsm  A Three-tiered Approach to Improving Your Operations Many companies have used lean principles to move from a decentralized corporate management mode to a hybrid model—recognizing that different functions require different levels of centralized management to be efficient and effective. An effective lean transformation eliminates more than the most obvious areas of wasted time and resource. Find out how lean must address the unique requirements of various business processes. Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others