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Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

improving employee retention  of its CRM system.. Improving CRM success Perhaps as a result of this dissatisfaction with CRM, coupled with the recognised importance of meeting rising customer demands over the next three years, most companies will increase their CRM budgets, creating an opportunity to address the obstacles that have held them back from achieving CRM success. More than 70% of those surveyed say that their companies will boost their budgets “somewhat” or “significantly” in this area. In the past year companies Read More
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Documents related to » improving employee retention


Improving Hiring Performance: The Business Case for Virtual Interviewing
Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while

improving employee retention  Hiring Performance: The Business Case for Virtual Interviewing Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn Read More
Why Employee Performance Management Technology Matters to CEOs
While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective

improving employee retention  business strategy. Are We Improving Productivity? One of the reasons employee performance management is so important to organizations is that it is the system that ensures employees are setting goals. It actually provides a simple way for employees to track how well they are doing toward completion of their goals and lets them see - for the irst time in many cases - how their performance ties into the success of the organization as a whole. Dr. Gary Latham, a Fellow of the Academy of Management and Read More
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

improving employee retention  over the competition by improving your operations, including: Delivering enhanced and consistent customer service Turning employee weaknesses into strengths Allocating resources in the most effective manner Motivating employees with incentives based on customer satisfaction   Listen. Learn. Adapt. The formula is simple: analyze your customer satisfaction data to determine which specific service processes need improvement, and how to improve them. Bud Wilkinson, the famous football player and coach, said Read More
Employee Performance Management: Making It a Reality in Your Organization
Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems

improving employee retention  improve employee performance | improving employee performance | improving organizational effectiveness | individual performance appraisal | information management | information technology | information technology implementation | integration with compensation | job appraisal | job appraisals | job evaluation | job performance | job performance appraisal | job performance appraisals | job performance coaching | job performance development | job performance evaluation | job performance evaluations | job Read More
Eliminate Performance Anxiety: Manage Employee Performance Better
Managing employee performance may seem like a common sense business practice, but a recent study revealed that many employees have never had a performance

improving employee retention  Performance Anxiety: Manage Employee Performance Better Managing employee performance may seem like a common sense business practice, but a recent study revealed that many employees have never had a performance review or have found their review to be not useful. This white paper discusses how implementing best practices for performance management company-wide can increase the likelihood that employees will be doing their best work possible while reducing the ineffectiveness of a fragmented Read More
A New Prescription for Improving Global Labeling and Packaging Operations
In the life sciences industry, marketing operations (in particular the packaging, labeling, and final steps of new product development) remain virtually

improving employee retention  New Prescription for Improving Global Labeling and Packaging Operations In the life sciences industry, marketing operations (in particular the packaging, labeling, and final steps of new product development) remain virtually untouched by the computerized systems integration pervading the rest of the sector. However, cost-effective approaches do exist for digital workflow and asset management software and services, and can provide you with a wealth of cost savings and operations efficiencies. Read More
Employee Engagement: How Common-Sense Principles Drive Uncommon Business Benefits
Employee engagement is one of those slippery concepts that’s talked about a lot but is somewhat hard to define. The focus is on intense, almost unattainable

improving employee retention  Engagement: How Common-Sense Principles Drive Uncommon Business Benefits Employee engagement is one of those slippery concepts that’s talked about a lot but is somewhat hard to define. The focus is on intense, almost unattainable zeal—an emotional type of engagement. But for most jobs, it is the rational type of employee engagement that usually matters most. Know what drives rational employee engagement so your organization can achieve high levels of business performance. Read More
Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is

improving employee retention  Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their Read More
The Real Challenge of CRM: Employee Buy-In
Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has

improving employee retention  Real Challenge of CRM: Employee Buy-In The Real Challenge of CRM: Employee Buy-In If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oncontact is dedicated to providing mid-market companies with easy-to-use, quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects. Source : Oncontact Software Resources Related to The Real Challenge of CRM: Employee Buy-In : Customer Relationship Read More
Employee Performance Management
HR professionals and line managers have the same goal: to create conditions so people can demonstrate exceptional performance. The importance of this mission is

improving employee retention  cezanne,employee,management,HR,EPM Read More
PDF/A and the Document Retention Landscape
PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of

improving employee retention   Read More
Automation, Integration, and Consolidation Drive down Costs While Improving Global Delivery
Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes

improving employee retention  Drive down Costs While Improving Global Delivery Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes to free up HR resources to focus on strategic business priorities. This research brief from the Aberdeen Group looks at how these organizations are using SAP solutions to address their cost containment, compliance, and automation needs. Read More

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