-
Abstract:
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult.
So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty
and drive service leveraged revenue? By empowering cu (...)
Excerpt related to
improving customer service:
A Modern Approach to Improving Customer Support. ... As products become
more complex and customer expectations continue to rise, service and support become ...
Published:
2010-03-11
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Abstract:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the
perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are
connected—what improves the satisfaction of one group (...)
Excerpt related to
improving customer service:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction,
the perfect order index is...
Published:
2011-02-01
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Abstract:
Improving Customer Relationships: An Integrated Approach. Find Free Proposal and Other Solutions to Define Your Project In
Relation To Customer Relationships. It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver
on their expectations, and your revenue will increas (...)
Excerpt related to
improving customer service:
Improving Customer Relationships: An Integrated Approach. Find Free Proposal and Other Solutions to Define Your Project In
Relation To Customer Rel...
Published:
2010-03-11
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Abstract:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems,
and fears. Studies have shown that the cost of acqui (...)
Excerpt related to
improving customer service:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation ...
Published:
2010-03-11
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
improving customer service:
Best Practices for Improving Performance in Your Contact Center. ... Download <strong>Best
Practices for Improving Performance in Your Contact Center</strong>. ...
Published:
2011-05-17
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Abstract:
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy. Find Free Guidelines
and Other Solutions to Define Your Implementation In Relation To Sales Productivity. In a tough economy, retaining customers
and reducing costs become paramount, and sales fo (...)
Excerpt related to
improving customer service:
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy. Find Free Guidelines
and Other Solut...
Published:
2010-03-11
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
improving customer service:
... See how KANA's software and service offerings help more than 600 customers manage
the entire customer service lifecycle, from initial customer contact through
...
Published:
2011-04-26
-
Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
improving customer service:
... See how KANA's software and service offerings help more than 600 customers manage
the entire customer service lifecycle, from initial customer contact through
...
Published:
2011-04-26
-
Abstract:
The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM
efforts aim at improving revenues based on the contact database. But what about the information that never made it into the
database at all? The investment in these leads will often b (...)
Excerpt related to
improving customer service:
... Crippling Your Sales, Marketing, and Customer Service Databases. ...
of any successful customer relationship management ... CRM efforts aim at improving
revenues based ...
Published:
2010-03-11
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Abstract:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition,
it is not there yet. (...)
Excerpt related to
improving customer service:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and int...
Published:
2006-08-29
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
improving customer service:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
Compaq rises, IBM falls, but Dell remains master of the desktop domain. (...)
Excerpt related to
improving customer service:
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Published:
2000-06-02
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Abstract:
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast. (...)
Excerpt related to
improving customer service:
... been that you start by looking at one specific business problem, such as cost of marketing, or high cost
of sales, or improving customer service levels, and ...
Published:
2007-10-03
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Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
improving customer service:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
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Abstract:
Enterprises understand the value of integration. One area that has been ignored is the plant. Plant systems and corporate
systems must be complementary and leverage each other to provide their maximum value. Production intelligence provides both
integration and valuable information which is not availabl (...)
Excerpt related to
improving customer service:
... Production intelligence is improving plant operations. ... intelligence
contributes to customer satisfaction through improved customer service,
product quality ...
Published:
2005-01-15
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Abstract:
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance
in Your Contac... (...)
Excerpt related to
improving customer service:
Best Practices for Improving Performance in Your Contact Center. Your contact center is your front line for
customer service and satisfaction. ...
Published:
2011-07-26
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Abstract:
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know
you need to do something to deliver great customer experiences across your organization (rather than just at the retail store
or call center). So now what? Download this white paper (...)
Excerpt related to
improving customer service:
Document Type: White Paper Description: Everybody’s talking about how improving customer
experiences increases loyalty, advocacy, and profitability. ...
Published:
2010-03-11
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Abstract:
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually
seamless front-to-back-of... (...)
Excerpt related to
improving customer service:
... Download your PDF copy of Improving Your Customer Life Cycle Management
today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. ...
Published:
2010-03-11
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
improving customer service:
... White Paper Description: With products increasingly becoming commodities, chief executive officers (CEOs)
recognize that first-rate customer service is key to ...
Published:
2010-03-11
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
improving customer service:
... in SLM because of the tangible benefits available from increasing revenue opportunities, decreasing internal
service costs, and improving customer satisfaction ...
Published:
2003-06-11