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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 improve sales performance crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Incentive and Compensation Management

Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on sales performance, business operations, and manage compensation programs. EIM solutions are used to improve sales strategies. 

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Documents related to » improve sales performance crm

Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value


Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring their sales professionals maintain focus on activities that foster profitable customer relationships. Learn how a customer relationship management (CRM) solution can help your sales force acquire and cultivate profitable customer relationships, use their time efficiently, and achieve top performance.

improve sales performance crm  Maximize Profitability, Improve Performance, and Deliver Customer Value Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring their sales professionals maintain focus on activities that foster profitable customer relationships. Learn how a customer relationship management (CRM) solution can help your sales force acquire and cultivate profitable customer relationships, use their time efficiently, and achieve top performance. Read More

Sales Force Performance


Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated budgets, success metrics, etc.

improve sales performance crm  forward should be to improve this understanding. For each driver, the assessment will require a gap score. The gap score is based on a five-point system where 5 represents perfect compliance with the sense of the ideal versus a 1 which suggests that compliance is extremely weak to non-existent. Thus, if the organization does not have a defined and documented sales process, the score is a one even though the overall performance of the sales force is considered good to excellent. The impact of improving Read More

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM


In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.

improve sales performance crm  smartphones. Mobile CRM can improve sales reps'' productivity and has proven success in driving sales and increasing profitability. To make the case for mobile CRM, here are the ways it can provide the flexibility and accessibility your sales reps need to keep your business competitive, along with some of the key reasons why traditional CRM applications may no longer provide sales reps with the tools and data they need to keep your company on a competitive track. Traditional CRM Can Stall Field Sales Read More

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy


In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about territory alignment: territory management directly affects customer relationships and the ability to tailor your approach to various market segments. Learn how to optimize territory alignment with the right set of tools, and overcome sales process obstacles.

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

improve sales performance crm  and customer service data, improve communications within departments, across departments and office locations, and with their customers or third-parties. Decision Support. Complete and accurate information on incidents and opportunities is conducive to well-informed and effective decisions, especially when the data conforms to best practice rules and experience. Improved Planning Capability. With accurate and trusted operational and forecast information resource planning becomes easier. Read More

Eliminate Performance Anxiety: Manage Employee Performance Better


Managing employee performance may seem like a common sense business practice, but a recent study revealed that many employees have never had a performance review or have found their review to be not useful. This white paper discusses how implementing best practices for performance management company-wide can increase the likelihood that employees will be doing their best work possible while reducing the ineffectiveness of a fragmented performance management policy.

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Business Intelligence: What Makes a Good Performance Indicator?


Decision makers use key performance indicators (KPIs) to assess the present state of business and choose a course of action. But what are KPIs? And more importantly, how do you determine your company’s KPIs? Don’t neglect the customer’s perspective when doing your performance measurement metrics. And ensure data assessment is done in real time. Find out more about how to get the right KPIs for your business operations.

improve sales performance crm  using the information to improve performance. For maximum effect, KPIs must be defined such that they are easily understood, easily generated and accurate. Action. When designing KPIs, one must remember that the ultimate goal is to take action. The effort a company makes to collect and analyze critical business information is wasted if the data collected is informational or trivial . KPIs must be based on key events early in the business process and not the end result. In a dynamic, competitive Read More

Ebix CRM


Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective.

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Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales


A new set of business practices is creeping into the way companies sell to customers. Some call this new trend “Sales 2.0,” because many of the tools and methods fueling it are rooted in the Web 2.0 movement. Many companies are trying to harness the forces of Web 2.0 to apply them to their sales and marketing efforts. Discover how using collaborative technologies can help you sell your products and services more easily.

improve sales performance crm  2.0: How Businesses Are Using Online Collaboration to Spark Sales A new set of business practices is creeping into the way companies sell to customers. Some call this new trend “Sales 2.0,” because many of the tools and methods fueling it are rooted in the Web 2.0 movement. Many companies are trying to harness the forces of Web 2.0 to apply them to their sales and marketing efforts. Discover how using collaborative technologies can help you sell your products and services more easily. Read More

Breakthrough Performance Management: Tying Performance Metrics to Business Strategy


For many organizations, there is a disconnect between strategy and day-to-day activities. Strategy, resources, and risks are discussed at the executive level, but day-to-day activities and performance metrics are not connected to them. As a result, organizations can measure performance, but can’t manage it. The key to breakthrough performance management is tying performance metrics, resources, and risks to strategic objectives.

improve sales performance crm   Read More

CRM and Technological Solutions: Be the Customer


In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

improve sales performance crm  and retain customers and improve and maintain corporate profitability over the long run. Listen as the customer says: Tell me what kinds of products or services you have to offer, and why I might want to buy them at the price points you''ve established ( Information ). Once I''ve quickly located the right product/service, let me easily place an order for it, track my order, and maybe even cancel the order if I change my mind ( Transaction ). Once I receive the product ( Fulfillment ), if I have questions Read More

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

improve sales performance crm  to increase Customer Satisfaction, improve internal morale, increase sales, and differentiate the company from its competitors. Figure 1. Click here to view larger image Operational CRM Operational CRM is at the heart of what we''ve previously just called CRM. It includes the components of CRM software that interact with the Back Office applications (such as ERP, SCM, and e-Procurement) in order to get product moving ; it includes all of the business intelligence to automate or help facilitate the daily Read More

CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

improve sales performance crm  company designs, manages, and improves its processes in support of its customer value generation strategy will ultimately define the return generated for shareholders. However, mere process redesign or automation will not guarantee success. Success relates to how the processes align with each other and the overall motivation and spirit of the organization. Results Ultimately, the focus of any CRM initiative must be results. CRM represents an enormous investment in systems, processes, and people: there Read More