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Documents related to » improve event resolution it


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

IMPROVE EVENT RESOLUTION: providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inquiry, complaint, etc.) comes in, and the agent fields it by performing a search. A technical bulletin, written
9/4/2009

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

IMPROVE EVENT RESOLUTION: a company s knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that are more convenient to your customers. If you run an e-commerce business, consider extending your customer service hours by one hour in the morning and one in the evening to accommodate shoppers in different time zones. If you are a distributor, consider a change to your customer communication

IMPROVE EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Exact Software--Working Diligently Towards the One Exact SynergyPart One: Event Summary
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers of enterprise applications (such as business process management and business activity monitoring), Exact Software may have gotten the wherewithal to almost be reckoned with uniformly (i.e., One Exact) on a global scale by all earnest enterprise mid-market contenders.

IMPROVE EVENT RESOLUTION: Exact Software--Working Diligently Towards the One Exact Synergy Part One: Event Summary Exact Software--Working Diligently Towards the One Exact Synergy Part One: Event Summary P.J. Jakovljevic - February 26, 2004 Read Comments Event Summary Outwardly unfazed by (although certainly aware of) a tough economic environment and its heavyweight competitors recent initiatives—including high-profile acquisitions of direct competitors— Exact Software , a Dutch-based provider of integrated accounting,
2/26/2004

GlassCell Isofab: Integrating Processes to Improve Visibility and Control
GlassCell Isofab Inc. offers diverse products, from glass fiber to mineral fiber and sound-deadening metal, and operates eight distribution and manufacturing facilities in Canada. After a merger, the company decided to standardize and unify its business processes. See how this SAP® Business All-in-One solution helped GlassCell get an integrated view of the business and more easily scale and adapt to meet changing needs.

IMPROVE EVENT RESOLUTION: Isofab: Integrating Processes to Improve Visibility and Control GlassCell Isofab: Integrating Processes to Improve Visibility and Control Source: Illumiti Document Type: Case Study Description: GlassCell Isofab Inc. offers diverse products, from glass fiber to mineral fiber and sound-deadening metal, and operates eight distribution and manufacturing facilities in Canada. After a merger, the company decided to standardize and unify its business processes. See how this SAP® Business All-in-One solution hel
4/13/2011 4:00:00 PM

IFS Continues Its Reinvention Through PruningPart One: Event Summary
Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise applications market, which requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for hitching brand new customers?

IMPROVE EVENT RESOLUTION: IFS Continues Its Reinvention Through Pruning Part One: Event Summary IFS Continues Its Reinvention Through Pruning Part One: Event Summary P.J. Jakovljevic - February 7, 2005 Read Comments Event Summary Divestitures of non-core products and services, which have apparently worked well for vendors like Epicor Software Corporation or Ross Systems (see Way to Go, Ross Systems! and Latest Development on Epicor s Trying the Divestiture Tack ), seem to be getting accepted by others too. Recently, Industrial and
2/7/2005

Emptoris Procures Zeborg s Spend Management ExpertisePart one: Event Summary
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity, some challenges and product gaps will have to be overcome.

IMPROVE EVENT RESOLUTION: and decision-making modules to improve ease of use and navigation for both buyers and suppliers. Partnership with Cap Gemini Ernst & Young Not stopping short at delivering astute sourcing functionality, in March 2003, Emptoris also announced that it has partnered with Cap Gemini Ernst & Young U.S., LLC (CGE&Y) , one of the world s largest management and IT consulting firms, to deliver Best Practice Packs that should enable companies to jump start their e-sourcing programs. A collaborative effort between
11/18/2003

Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? » The TEC Blog
Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next? » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

IMPROVE EVENT RESOLUTION: bi, CRM, ERP, fae12, Microsoft Analyst Event, microsoft dynamics, microsoft dynamics ax, PowerPivot, powerview, social, sql server, ssas, surface, windows 8, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-01-2013

Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog
Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

IMPROVE EVENT RESOLUTION: CRM, ERP, FAE, ipad, Microsoft Analyst Event, microsoft dynamics, Microsoft Office, microsoft store, perceptive pixel, retail, surface, windows 8, xbox kinect, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-12-2012

GXS Acquires HAHT Commerce for More Synchronized Retail B2B DataPart One: Event Summary
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary fit, enlarged customer base, and improved cross-selling opportunity (especially to existing customers in the retail sector), some challenges will have to be overcome and a more detailed strategy will have to be fleshed out.

IMPROVE EVENT RESOLUTION: supply chain processes through improved inventory planning, lowered transportation costs, and increased internal productivity; aggregated supply chain data and shared visibility spanning multiple trading partners, back-office systems, and various data formats; and entire order life cycle management, which should expedite document turnaround and allow for self-service status inquiries and the ability to manage by exception. The above products delivery came after the prior acquisition of the business of
3/9/2004


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