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Documents related to » improve event resolution nsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improve event resolution nsm  Fast Event Resolution , Improve Event Resolution , Event Resolution Process , Probabilistic Event Resolution , Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

improve event resolution nsm  this approach to dramatically improve the quality of IT system service and lower operating risk, including: Establishing the current risk of service defects, specified in cost-to-the-business terms; Identifying areas of adverse exposure to risk that require attention; Carrying out improvement (with Six Sigma quality management techniques); Providing a real-time IT risk scorecard that provides quantitative risk indicators and metrics. Centauri is not a rip and replace solution. Rather, it retrieves data fr Read More...
Seven Quick Tips Managers Can Use to Improve Employee Engagement
Employee engagement is vital for an organization’s success—and as a manager, you’re on the front lines. If, like many managers, you’re head down in day-to-day

improve event resolution nsm  Managers Can Use to Improve Employee Engagement Employee engagement is vital for an organization’s success—and as a manager, you’re on the front lines. If, like many managers, you’re head down in day-to-day work, how can you continually work to encourage the engagement of your team members? These seven easy tips for managers will help keep your employees engaged and build habits that promote an engaged workforce. Read More...
5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline
There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to

improve event resolution nsm  Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales. Read More...
How to Use Automation and Virtualization to Improve Service Levels of Your Applications
Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in

improve event resolution nsm  Automation and Virtualization to Improve Service Levels of Your Applications Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-time IT infrastructure—one that allows resources to be quickly repurposed to the most critical tasks. Read More...
How Software Development Tools Can Improve Spreadsheets
Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation,

improve event resolution nsm  Software Development Tools Can Improve Spreadsheets Spreadsheets have boosted the productivity of the financial reporting supply chain for nearly two decades. But in the current age of compliance and legislation, it’s necessary to create controls around the sharing of information—and so spreadsheets can be a liability. How can you control formal, important documents while allowing them to be easily changed and shared? Treat spreadsheets as a software product. Find out how. Read More...
The Application of Business Intelligence to Improve Decision Making in Retail
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the

improve event resolution nsm  of Business Intelligence to Improve Decision Making in Retail Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the retail industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a retail organization. Read More...
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

improve event resolution nsm   Read More...
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

improve event resolution nsm  Profitability with Customer Intelligence If your front office isn''t communicating effectively with your back office, chances are it''s creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More...
IFS Continues Its Reinvention Through Pruning Part One: Event Summary
Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise

improve event resolution nsm  Continues Its Reinvention Through Pruning Part One: Event Summary Event Summary Divestitures of non-core products and services, which have apparently worked well for vendors like Epicor Software Corporation or Ross Systems (see Way to Go, Ross Systems! and Latest Development on Epicor''s Trying the Divestiture Tack ), seem to be getting accepted by others too. Recently, Industrial and Financial Systems ( IFS ) (XSSE: IFS), a Swedish extended enterprise applications supplier with sales in 45 countries, Read More...
A One-stop Event for Business Intelligence and Data Warehousing Information
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing, business intelligence, and

improve event resolution nsm  BI industry information to improve organizational decision-making, optimize performance, and achieve business objectives. One of TDWI''s goals is to provide organizations with the impartial information required to make informed decisions. Although the organization runs events sponsored by various vendors, and provides users with product-related information, TDWI touts itself as being a central impartial resource for information. Business and information technology (IT) evaluators of solutions—whether in Read More...
Epicor''s Mid-Market Pitch Becomes Higher For (One) Scala Part One: Event Summary
One should imagine Epicor has carefully thought out the rationale for the recent acquisition of its European counterpart Scala. The merger seems to have much of

improve event resolution nsm  s Mid-Market Pitch Becomes Higher For (One) Scala Part One: Event Summary Event Summary While the market has for some time been buzzing about the (for many still miraculous) predatory comeback of SSA Global , another true mid-market incumbent vendor, Epicor Software Corporation (NASDAQ: EPIC), should be lauded too for its recent revival. Like SSA Global, and intriguingly in the same time frame, Epicor did not have much upbeat news for several years following on its progenitors'' (i.e., erstwhile Read More...
Three Ways to Improve Employee Engagement and Productivity with Social Business Media
The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges

improve event resolution nsm  Ways to Improve Employee Engagement and Productivity with Social Business Media The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use. Read More...
Two Sides of the Same Coin: Using Succession Management and Career Development to Improve Talent Mobility


improve event resolution nsm  and Career Development to Improve Talent Mobility Read More...
SAP Coming to Your Next Sports and Entertainment Event
SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for

improve event resolution nsm  to consumer needs and improve sales. In fact, SAP recently disclosed that SAP HANA-based Rapid Deployment Solutions (RDS) in the realms of CRM and BI are growing fastest in this so-called “engineered services” portfolio. Ticket-Web looks like a great add-on capability but it remains to be seen how much of the purported growth will be based on bundling it with ERP, CRM, BI, and other SAP suites. SAP loves to bundle software and then claim incredible new module growth. For example, via the magic of Read More...

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