Login
Password
Remember me
Forgot password?
|
Newsletter Subscription
|
Register for a TEC Account
|
Language
[change]
English
Français
Español
Türkçe
中文
|
Home
We were unable to sign you in.
Please verify your user name and password and try again.
If you do not have a TEC account,
register now.
Evaluation Centers
Get everything you need to make an informed, impartial software selection in TEC's evaluation centers. From research to vendor data, reports and templates, and access to the TEC Advisor software selection system.
Click here to go to TEC's Evaluation Centers
TEC Reports
Analyst Reports
Buyer's Guides
Technology and Industry Reports
Product Certification Reports
Accreditation Reports
Interactive Case Studies
Interactive Case Studies
Downloadable Reports and Templates
RFI / RFP Templates
Software Evaluation Reports
Custom Reports
Custom Reports
Software Selection Services
Selection Services Overview
About TEC Selection Services
Complete Selection Projects
Standard Selection Project
Extended Selection Project
BPM Express
Custom Research Portal
Software Selection Reports
Custom Reports
Supplementary Services
Advisory Services
RFP, Contract, and Price Negotiation
Implementation Review and Auditing
Software Architecture Lifecycle Management
Case Studies and Brochures
Case Studies and Brochures
Consultants
Become a Certified Consulting Partner
Products
TEC Advisor
TEC's online software selection system.
Try it
ERGO
TEC's stand-alone, general-purpose decision support system.
Find out more
RFI / RFP Templates
Browse RFI/RFP Templates
Software Evaluation Reports
Browse Evaluation Reports
Vendor Services
Research and marketing services for software vendors and value-added resellers (VARs).
Find out more
Media Partners
Become a TEC media partner and connect with IT decision makers around the world.
Find out about content partnerships and co-branding opportunities
About TEC
Company Overview
About TEC
Contact TEC
Testimonials
Careers
Working at TEC
Submit Your Resume
Press Room
News and Press Releases
Analysts / Selection Services
Meet our Consultants
Meet our Analysts
Contact an Analyst
Featured Documents related to
»
improve event resolution nsm
Supply Chain Event Management Evaluation Center
Define your software requirements for Supply Chain Event Management, see how vendors measure up, and choose the best solution.
Supply Chain Event Management Software Evaluation Reports
The software evaluation report for Supply Chain Event Management provides extensive information about software capabilities or provided services. Covering everything in the Supply Chain Event Management comprehensive model, the report is invaluable toward RFI and business requirements research.
Supply Chain Event Management Software Evaluation Reports
The software evaluation report for Supply Chain Event Management provides extensive information about software capabilities or provided services. Covering everything in the Supply Chain Event Management comprehensive model, the report is invaluable toward RFI and business requirements research.
Documents related to
»
improve event resolution nsm
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
IMPROVE EVENT RESOLUTION NSM
: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
IMPROVE EVENT RESOLUTION NSM
: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.
IMPROVE EVENT RESOLUTION NSM
:
4/2/2007 5:04:00 PM
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.
IMPROVE EVENT RESOLUTION NSM
: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007
Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM » The TEC Blog
IMPROVE EVENT RESOLUTION NSM
: Cloud, CRM, ERP, lync, MarketingPilot, Microsoft Analyst Event, microsoft dynamics, microsoft dynamics ax, Microsoft Dynamics CRM, microsoft office 2013, moxie software, skype, social, sql server, windows 8, Windows Azure, yammer, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-12-2012
Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition
Finding YOUR Next - Michael Jordan - How New Technology-Driven Assessment Processes Will Improve Talent Acquisition. Secure Documents and Other Complex System to Use In Your Organization for New Technology-Driven Assessment Processes. Human capital is the most valuable asset of any organization and human resources must be more strategic and provide more value, rather than be solely a cost center. A new talent acquisition model that integrates assessments in an automated screening process can help effectively and efficiently yield consistently higher-quality candidates with the demonstrated skills, behaviors, and work style that are required to succeed.
IMPROVE EVENT RESOLUTION NSM
:
2/2/2006 2:43:00 PM
Are Spend Management (or SRM) Apps Suited for the Mid-market? – Part 2 » The TEC Blog
IMPROVE EVENT RESOLUTION NSM
: ariba, auction, direct materials, dutch auction, e procurement, english auction, epicor srm, event pack, indirect materials, mro, on demand, procurement, purchasing cards, reverse auction, RFI, RFP, rfq, rfx, SCM, sourcing, spend management, spot purchase, srm, strategic sourcing, supplier evaluation, supplier relationship management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-07-2009
How to Improve Business Results through Secure Single Sign-on to SAP
On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment.
IMPROVE EVENT RESOLUTION NSM
:
9/27/2007 12:01:00 AM
Microsoft to Add Encore Functionality to MBS Great Plains 8.0Part One: Event Summary
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor (ISV) partner Encore Business Solutions, Microsoft Business Solutions (MBS) may find a way to counteract its archrival Best Software's superiority in the target market.
IMPROVE EVENT RESOLUTION NSM
: accounting best software, accounting software, accounting software comparison, accounting software packages, accounting software programs, accounting software review, accounting software reviews, accounting software solutions, accounting system software, best accounting software, best accounting software small business, best small business accounting software, business accounting software, great plain accounting software, great plains accounting software, great plains accounting system, greatplains, mbs software, microsoft accounting software, microsoft business accounting, microsoft business .
7/8/2004
Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog
IMPROVE EVENT RESOLUTION NSM
: CRM, ERP, FAE, ipad, Microsoft Analyst Event, microsoft dynamics, Microsoft Office, microsoft store, perceptive pixel, retail, surface, windows 8, xbox kinect, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-12-2012
Epicor s Mid-Market Pitch Becomes Higher For (One) ScalaPart One: Event Summary
One should imagine Epicor has carefully thought out the rationale for the recent acquisition of its European counterpart Scala. The merger seems to have much of a strategic merit as opposed to a knee-jerk, ‘me too’ impulse owing to the ongoing consolidation craze in the market.
IMPROVE EVENT RESOLUTION NSM
: epicor, epicor erp, epicor erp software, epicor scala, epicor software, epicor supplement, epicore, epicore erp, epicore software, iscala, iscala software, scala, scala business solutions, scala epicor, scala erp, Enterprise resource planning, enterprise resource planning software, enterprise resource planning implementation, top erp, top erp software, top erp systems, top erp vendors, un erp, web based erp, web erp, what is erp, benefits of erp, benefits of erp system, best erp software, best erp system, best erp systems, compare erp systems, cost erp, cost of erp implementation, define .
12/13/2004
For inquiries contact us
Get help now
All Documents
Articles
Blog Posts
Brochures
Case Study
Press Release
Podcasts
Checklists
Reports
RFP Templates
Special Offers
White Papers
Webinars
Vendors and Products
English
Français
Español
Türkçe
中文
COMPARE AND ANALYZE
Evaluation Centers
Software Evaluation Reports
« NEW!
RFP Templates
« NEW!
Decision Support Systems (DSS)
Software Selection Process
« NEW!
RESEARCH
IT Showcase
Vendor Showcase
Articles
Newsletter Archives
Reports
Blog Posts
Podcasts, Webinars, and Videos
White Papers
Case Studies
Ask the Experts
Live Events
Buyer's Guides
Interactive Case Studies
CORPORATE
About TEC
Careers
Meet our Analysts
Brochures
Contact us
Acronym-Related White Papers:
Business Intelligence (BI)
|
Customer Relationship Management (CRM)
|
Enterprise Resource Planning (ERP)
|
Human Capital Management (HCM)
|
Information Technology (IT)
|
Key Performance Indicators (KPIs)
|
Return on Investment (ROI)
|
Software as a Service (SaaS)
|
Total Cost of Ownership (TCO)