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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 improve event resolution nsm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management RFI/RFP Template

Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology 

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Documents related to » improve event resolution nsm

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

improve event resolution nsm  this approach to dramatically improve the quality of IT system service and lower operating risk, including: Establishing the current risk of service defects, specified in cost-to-the-business terms; Identifying areas of adverse exposure to risk that require attention; Carrying out improvement (with Six Sigma quality management techniques); Providing a real-time IT risk scorecard that provides quantitative risk indicators and metrics. Centauri is not a rip and replace solution. Rather, it retrieves data fr Read More

Improve Profitability with Customer Intelligence


The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

improve event resolution nsm  Profitability with Customer Intelligence If your front office isn''t communicating effectively with your back office, chances are it''s creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More

TEC Presents Software Evaluation Methodology at Gartner's Small Business Vision Event in Toronto


According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC's stated objective of assisting SMBs in complex evaluations of enterprise software.

improve event resolution nsm  Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC''s stated objective of assisting SMBs in complex Read More

Epicor CRM Software for Retail a Popular Choice to Improve Customer Experience


With various packages of customer relationship management (CRM) software for retail available on the market, two retailers recently selected Epicor’s latest CRM software release, Epicor Retail CRM 7.0, with the goal of improving customer experience. Epicor’s CRM software for retail seems to be a popular choice.

improve event resolution nsm  a Popular Choice to Improve Customer Experience With various packages of customer relationship management (CRM) software for retail available on the market, The Walking Company (comfort footwear) and Christopher & Banks (women’s apparel) recently selected Epicor’s latest CRM software release, Epicor Retail CRM 7.0, with the goal of improving customer experience. The Walking Company aims to access customer insights to support its new customer engagement and loyalty strategy, both online and in-store. Read More

The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity


Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on

improve event resolution nsm  an EMR Solution to Improve Patient Care and Staff Productivity Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on-premise), the software will allow for future growth and Read More

Focus on PLM: Mastering Process to Improve Product Development


Promising to transform the way products are developed, product lifecycle management (PLM) is one of the fastest-growing areas of technology investment for retailers and brands alike. But why should your company consider PLM? Find out why successful PLM implementations are initiated to support key strategic objectives, and how PLM can ultimately improve your profitability through enhanced operational efficiency.

improve event resolution nsm  PLM: Mastering Process to Improve Product Development Promising to transform the way products are developed, product lifecycle management (PLM) is one of the fastest-growing areas of technology investment for retailers and brands alike. But why should your company consider PLM? Find out why successful PLM implementations are initiated to support key strategic objectives, and how PLM can ultimately improve your profitability through enhanced operational efficiency. Read More

5 Steps to Improve Change Request Management in Software Delivery


Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much effort, unforeseen changes during the later phases of software delivery can compromise the quality and delay the delivery of the software. Download this white paper and find out the five technology-driven steps that can facilitate the management of change requests.

improve event resolution nsm  Steps to Improve Change Request Management in Software Delivery Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much effort, unforeseen changes during the later phases of software delivery can compromise the quality and delay the delivery of the software. Download this white paper and find out the five technology-driven steps that can facilitate the management of change requests. Read More

Mastering Process to Improve Product Development


With the promise of transforming the way products are developed, product lifecycle management (PLM) is one of the fastest growing areas of technology investment for retailers and brands alike. Best-practice experience shows that the most successful PLM implementations are initiated to support an organization’s key strategic objectives, and ultimately improve profitability through enhanced operational efficiency. Find out more.

improve event resolution nsm  Process to Improve Product Development With the promise of transforming the way products are developed, product lifecycle management (PLM) is one of the fastest growing areas of technology investment for retailers and brands alike. Best-practice experience shows that the most successful PLM implementations are initiated to support an organization’s key strategic objectives, and ultimately improve profitability through enhanced operational efficiency. Find out more. Read More

5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline


There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales.

improve event resolution nsm  Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales. Read More

Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact


Recent QRS' announcement that it has terminated its agreement to merge with JDA Software, while, in a separate announcement, it stated that it will be acquired by Inovis for a $16 million (USD) higher price, might have more ramifications for JDA than merely an "unrequited love".

improve event resolution nsm  also supposedly benefited from improved revenue and earnings visibility, since approximately 50 percent of its revenues were expected to be recurring, thereby granting improved future revenue and earnings visibility and predictability. Further, the synergies in selling, general and administrative (G&A) infrastructure between the combined organizations were expected to produce annual cost savings ranging from $20 to $25 million (USD)dollars within the first eighteen months after closing. With thirty-three Read More

Know the Facts and Improve Social Recruiting ROI


Each social media network plays a role in your recruiting efforts. Find out more.

improve event resolution nsm  the Facts and Improve Social Recruiting ROI Read More

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

improve event resolution nsm  Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More

LyondellBasell: Centralizing Processes To Improve Learning and Development


With 17,000 employees in plants worldwide, LyondellBasell Industries is one of the world’s largest polymers, petrochemicals, and fuels companies. To develop and retain talent, the company standardized its learning and development processes for employees. Learn how LyondellBasel implemented its new learning solution in more than 25 manufacturing sites throughout the United States, Netherlands, and France.

improve event resolution nsm  Centralizing Processes To Improve Learning and Development With 17,000 employees in plants worldwide, LyondellBasell Industries is one of the world’s largest polymers, petrochemicals, and fuels companies. To develop and retain talent, the company standardized its learning and development processes for employees. Learn how LyondellBasel implemented its new learning solution in more than 25 manufacturing sites throughout the United States, Netherlands, and France. Read More

Seven Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price


There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters to the customer. To improve your win ratio, there are seven questions you must first be able to answer.

improve event resolution nsm  Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price There are lots of consultative sales methods around. You may have been trained in one, or read a book about one that you particularly like. Each has its unique strengths and techniques. But they all have at least one thing in common. They try to get sales people to focus on what matters to the customer. You build sales momentum by demonstrating that you are delivering an important solution to an important problem. That is Read More