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Discrete Manufacturing (ERP)
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
 

 improve event resolution mis

Supply Chain Event Management RFI/RFP Template

Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology Get this template

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Discrete Manufacturing (ERP)
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...

Documents related to » improve event resolution mis

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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The Application of Business Intelligence to Improve Decision Making in Retail


Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the retail industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a retail organization.

improve event resolution mis  of Business Intelligence to Improve Decision Making in Retail Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the retail industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a retail organization. Read More

10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience


Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education.

improve event resolution mis  Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More

Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary


While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market.

improve event resolution mis  certain large corporate customers improve the effectiveness of current ERP solutions, Microsoft Business Solutions announced the general availability of Microsoft Business Network , and the upcoming delivery of two demand planning modules. Microsoft Business Network (MBN) is a combination of on-premise software integrated with Microsoft Office , Microsoft Business Solutions applications (albeit currently only with MBS Great Plains ) or Microsoft BizTalk Server , and hosted Web services. MBN was designed Read More

WMS Helps Vehicle Distribution Company Improve Delivery


JM Family Enterprises knew there had to be a more efficient way to organize its picking, packing, and tracking systems. Because of the specific nature of its documents, it was vital they arrive at the correct dealership on time. In order to achieve continued growth, it would need an automated system. Since implementing a warehouse management system (WMS), the company has reduced its paper processing by 80 percent.

improve event resolution mis  Helps Vehicle Distribution Company Improve Delivery WMS Helps Vehicle Distribution Company Improve Delivery If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cadence Logistics & Warehouse Management Software : This warehouse management system (WMS) transforms warehouse operations into fully integrated logistics and fulfillment business. By enabling a company to take orders from multiple sources, process them in real time with mobile, Read More

LyondellBasell: Centralizing Processes To Improve Learning and Development


With 17,000 employees in plants worldwide, LyondellBasell Industries is one of the world’s largest polymers, petrochemicals, and fuels companies. To develop and retain talent, the company standardized its learning and development processes for employees. Learn how LyondellBasel implemented its new learning solution in more than 25 manufacturing sites throughout the United States, Netherlands, and France.

improve event resolution mis  Centralizing Processes To Improve Learning and Development With 17,000 employees in plants worldwide, LyondellBasell Industries is one of the world’s largest polymers, petrochemicals, and fuels companies. To develop and retain talent, the company standardized its learning and development processes for employees. Learn how LyondellBasel implemented its new learning solution in more than 25 manufacturing sites throughout the United States, Netherlands, and France. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

improve event resolution mis  providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inquiry, complaint, etc.) comes in, and the agent fields it by performing a search. A technical bulletin, Read More

How to Improve Business Results through Secure Single Sign-on to SAP


On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment.

improve event resolution mis  to Improve Business Results through Secure Single Sign-on to SAP On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment. Read More

Supply Chain Event Management Software Evaluation Report


Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities.

improve event resolution mis  Chain Event Management Software Evaluation Report TEC''s Supply Chain Event Management Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive information Read More

6 Ways to Improve Your Distribution Operations


In the white paper standing up in a down economy: six strategies for improving operations and profits, you will get six winning approaches to survi...

improve event resolution mis  Ways to Improve Your Distribution Operations When times are hard, you can stay the course and hope for the best. Or, you can find creative and new ways to help your business succeed. In the white paper Standing Up in a Down Economy: Six Strategies for Improving Operations and Profits , you will get six winning approaches to survive the current downturn and propel your operation into a successful future. You''ll learn the three most profitable lessons for a distributor how to reduce costs and add customer Read More

Improve the Collection and Distribution of Data with Solace Message Routers


Technology trends such as mobile computing, social networking, and sensor networks are converging to drive an unprecedented flow of information that many companies are struggling to manage and capitalize on. Solace messaging middleware appliances can help you collect, filter, and distribute massive amounts of data more easily and cost effectively than software-based solutions.

improve event resolution mis  the Collection and Distribution of Data with Solace Message Routers Technology trends such as mobile computing, social networking and sensor networks are converging to drive an unprecedented flow of information that many companies are struggling to manage and capitalize on. Solace messaging middleware appliances can help you collect, filter, and distribute massive amounts of data more easily and cost-effectively than software-based solutions. Read More

Know the Facts and Improve Social Recruiting ROI


Each social media network plays a role in your recruiting efforts. Find out more.

improve event resolution mis  the Facts and Improve Social Recruiting ROI Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

improve event resolution mis   Read More

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

improve event resolution mis   Read More

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half


Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

improve event resolution mis  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More