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Software Functionality Revealed in Detail
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 improve event resolution mis

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management RFI/RFP Template

Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology 

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Documents related to » improve event resolution mis

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

improve event resolution mis  Fast Event Resolution , Improve Event Resolution , Event Resolution Process , Probabilistic Event Resolution , Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Read More

Seven Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price


There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters to the customer. To improve your win ratio, there are seven questions you must first be able to answer.

improve event resolution mis  Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price There are lots of consultative sales methods around. You may have been trained in one, or read a book about one that you particularly like. Each has its unique strengths and techniques. But they all have at least one thing in common. They try to get sales people to focus on what matters to the customer. You build sales momentum by demonstrating that you are delivering an important solution to an important problem. That is the Read More

Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes


Manufacturers looking to optimize production processes are turning to overall equipment effectiveness (OEE) measurement and analysis in order to reduce lost production time and improve performance. OEE sheds light on the percentage of production time that is truly productive, using the latest advances in sophisticated measurement and analysis tools. Discover how OEE can help you increase efficiency and profitability.

improve event resolution mis  Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes Manufacturers looking to optimize production processes are turning to overall equipment effectiveness (OEE) measurement and analysis in order to reduce lost production time and improve performance. OEE sheds light on the percentage of production time that is truly productive, using the latest advances in sophisticated measurement and analysis tools. Discover how OEE can help you increase efficiency and Read More

Meka Pro Harnesses Analytics to Improve Profitability of Manufacturing Projects


In this case study, you'll find out how Finnish manufacturer Meka Pro was better able to achieve economies of scale and meet customer needs.

improve event resolution mis  Pro Harnesses Analytics to Improve Profitability of Manufacturing Projects In this case study, you''ll find out how Finnish manufacturer Meka Pro was better able to achieve economies of scale and meet customer needs. Read More

Rewrite or Wrap-Around Old Software? Part One: Event Summary


Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

improve event resolution mis  all enterprises looking to improve and automate their operations, and at the same time, remain poised to adapt quickly to change. With increased competition, globalization, and mergers and acquisition activity, enterprise software buyers increasingly realize that product architecture plays a key role in how quickly vendors can implement, maintain, expand/customize, and integrate their products. The product architecture is going to do much more than simply provide the technical functionality, the user Read More

Joint SAP-MolecularHealth Project to Improve Cancer Treatment


During the SAPPHIRE Now and SAP TechEd conference in Madrid, it was announced that MolecularHealth, a provider of clinico-molecular informatics, has signed a partnership with SAP to improve oncologists' efforts in enhancing the quality of treatment for cancer patients. By improving the decision-making process, oncologists will be able to provide better personalized treatments. The

improve event resolution mis  SAP-MolecularHealth Project to Improve Cancer Treatment During the SAPPHIRE Now and SAP TechEd conference in Madrid , it was announced that MolecularHealth , a provider of clinico-molecular informatics, has signed a partnership with SAP to improve oncologists'' efforts in enhancing the quality of treatment for cancer patients. By improving the decision-making process, oncologists will be able to provide better personalized treatments. The project involves the use of the SAP HANA platform to translate Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

improve event resolution mis  the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in multiple ways when dealing Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

improve event resolution mis  a company''s knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where Read More

Emptoris "Procures" Zeborg's Spend Management Expertise Part one: Event Summary


Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity, some challenges and product gaps will have to be overcome.

improve event resolution mis  and decision-making modules to improve ease of use and navigation for both buyers and suppliers. Partnership with Cap Gemini Ernst & Young Not stopping short at delivering astute sourcing functionality, in March 2003, Emptoris also announced that it has partnered with Cap Gemini Ernst & Young U.S., LLC (CGE&Y) , one of the world''s largest management and IT consulting firms, to deliver Best Practice Packs that should enable companies to jump start their e-sourcing programs. A collaborative effort between Read More

Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations


Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study.

improve event resolution mis  Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More

Improve Business Communications with PDF by E-mail


It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF software meets these needs. However, when considering PDF, users must determine if the solution enhances communications for all network users, and whether the solution integrates PDFs with other software packages, including e-mail, accounts, and customer relationship management systems.

improve event resolution mis  Business Communications with PDF by E-mail It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF software meets these needs. However, when considering PDF, users must determine if the solution enhances communications for all network users, and whether the solution integrates PDFs with other software packages, including e-mail, accounts, and customer relationship management systems. Read More

Event: TEC's P.J. Jakovljevic at SuiteWorld 2013


TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013. The event will be moderated by blogger and influencer Vinnie Mirchandani. P.J. will be joined by fellow experts Phil Wainewright, Dennis Howlett, and Brad Kugler in discussing how technologies such as social networks, mobile

improve event resolution mis  TEC''s P.J. Jakovljevic at SuiteWorld 2013 TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013 . The event will be moderated by blogger and influencer  Vinnie Mirchandani . P.J. will be joined by fellow experts  Phil Wainewright , Dennis Howlett , and Brad Kugler  in discussing how technologies such as social networks, mobile devices, and advanced analytics are changing the way Read More

LyondellBasell: Centralizing Processes To Improve Learning and Development


With 17,000 employees in plants worldwide, LyondellBasell Industries is one of the world’s largest polymers, petrochemicals, and fuels companies. To develop and retain talent, the company standardized its learning and development processes for employees. Learn how LyondellBasel implemented its new learning solution in more than 25 manufacturing sites throughout the United States, Netherlands, and France.

improve event resolution mis  Centralizing Processes To Improve Learning and Development With 17,000 employees in plants worldwide, LyondellBasell Industries is one of the world’s largest polymers, petrochemicals, and fuels companies. To develop and retain talent, the company standardized its learning and development processes for employees. Learn how LyondellBasel implemented its new learning solution in more than 25 manufacturing sites throughout the United States, Netherlands, and France. Read More

Mastering Process to Improve Product Development


With the promise of transforming the way products are developed, product lifecycle management (PLM) is one of the fastest growing areas of technology investment for retailers and brands alike. Best-practice experience shows that the most successful PLM implementations are initiated to support an organization’s key strategic objectives, and ultimately improve profitability through enhanced operational efficiency. Find out more.

improve event resolution mis  Process to Improve Product Development With the promise of transforming the way products are developed, product lifecycle management (PLM) is one of the fastest growing areas of technology investment for retailers and brands alike. Best-practice experience shows that the most successful PLM implementations are initiated to support an organization’s key strategic objectives, and ultimately improve profitability through enhanced operational efficiency. Find out more. Read More

5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline


There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales.

improve event resolution mis  Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales. Read More