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Documents related to » improve event resolution mis


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that are more convenient to your customers. If you run an e-commerce business, consider extending your customer service hours by one hour in the morning and one in the evening to accommodate shoppers in different time zones. If you are a distributor, consider a change to your customer

IMPROVE EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that are more convenient to your customers. If you run an e-commerce business, consider extending your customer service hours by one hour in the morning and one in the evening to accommodate shoppers in different time zones. If you are a distributor, consider a change to your customer

IMPROVE EVENT RESOLUTION MIS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

IMPROVE EVENT RESOLUTION MIS:
4/2/2007 5:04:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

IMPROVE EVENT RESOLUTION MIS: a company s knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums
12/12/2007

Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study.

IMPROVE EVENT RESOLUTION MIS: Brazil Chooses ServiceMax to Improve Field Service Operations Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Source: ServiceMax Document Type: Case Study Description: Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to
6/12/2013 10:36:00 AM

Microsoft Keeps on Rounding up Its Business SolutionsPart One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market.

IMPROVE EVENT RESOLUTION MIS: certain large corporate customers improve the effectiveness of current ERP solutions, Microsoft Business Solutions announced the general availability of Microsoft Business Network , and the upcoming delivery of two demand planning modules. Microsoft Business Network (MBN) is a combination of on-premise software integrated with Microsoft Office , Microsoft Business Solutions applications (albeit currently only with MBS Great Plains ) or Microsoft BizTalk Server , and hosted Web services. MBN was designed
12/1/2003

WMS Helps Vehicle Distribution Company Improve Delivery
Your Challenge: Get Decision Makers' Approval for WMS Helps Vehicle Distribution Company Improve Delivery.Specific, Measurable, Achievable, Relevant and Time-Bound. JM Family Enterprises knew there had to be a more efficient way to organize its picking, packing, and tracking systems. Because of the specific nature of its documents, it was vital they arrive at the correct dealership on time. In order to achieve continued growth, it would need an automated system. Since implementing a warehouse management system (WMS), the company has reduced its paper processing by 80 percent.

IMPROVE EVENT RESOLUTION MIS: Helps Vehicle Distribution Company Improve Delivery WMS Helps Vehicle Distribution Company Improve Delivery Source: Cadre Technologies, Inc Document Type: Case Study Description: JM Family Enterprises knew there had to be a more efficient way to organize its picking, packing, and tracking systems. Because of the specific nature of its documents, it was vital they arrive at the correct dealership on time. In order to achieve continued growth, it would need an automated system. Since implementing a
2/8/2008 4:10:00 PM

CDC Software Wins at the Pivotal Auction. Now What?Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify.

IMPROVE EVENT RESOLUTION MIS: CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary P.J. Jakovljevic - February 6, 2004 Read Comments Event Summary What had initially looked like the CRM (customer relationship management) market s version of the Oracle-PeopleSoft takeover saga in the ERP (enterprise resource planning) market, seems to have recently had a closure with relatively graceful winners and losers, despite an inevitable slight
2/6/2004

RedPrairie to Spread Across Europe through LIS AcquisitionPart One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place for various reasons, finally seems to be happening.

IMPROVE EVENT RESOLUTION MIS: RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary P.J. Jakovljevic - April 28, 2004 Read Comments Event Summary The long predicted consolidation within the warehouse management systems/ supply chain execution (WMS/ SCE) market finally seems to be happening. However, it has started by an unexpected route. Instead of a direct intra-market consolidation, some public SCE/WMS vendors and smaller,
4/28/2004

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions?Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

IMPROVE EVENT RESOLUTION MIS: process with e-mail notification; improved reporting; and palm devices integration for employees in the field. Further, on March 1, Best Software announced the general availability of MAS 90 and MAS 200 Version 4.0 accounting and business management software. The culmination of over twelve months of development effort and extensive usability tests, MAS 90 Version 4.0 represents the most significant release of MAS 90 since the introduction of its Microsoft Windows -based product in 1996. These new versions
6/2/2004

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

IMPROVE EVENT RESOLUTION MIS: Strengthen the Brand and Improve Customer Retention Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Source: SAP Document Type: White Paper Description: Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read
3/14/2011 1:48:00 PM


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