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Software Functionality Revealed in Detail
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 improve event resolution mis

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management RFI/RFP Template

Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology 

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Documents related to » improve event resolution mis

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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How to Dramatically Improve the Capabilities Within Your Organization


Erik Qualman of Socialnomics offers a four-phase strategy to help organizations deliver greater insight and value from their efforts in social media.

improve event resolution mis  to Dramatically Improve the Capabilities Within Your Organization Erik Qualman of Socialnomics offers a four-phase strategy to help organizations deliver greater insight and value from their efforts in social media. Read More

Epicor CRM Software for Retail a Popular Choice to Improve Customer Experience


With various packages of customer relationship management (CRM) software for retail available on the market, two retailers recently selected Epicor’s latest CRM software release, Epicor Retail CRM 7.0, with the goal of improving customer experience. Epicor’s CRM software for retail seems to be a popular choice.

improve event resolution mis  a Popular Choice to Improve Customer Experience With various packages of customer relationship management (CRM) software for retail available on the market, The Walking Company (comfort footwear) and Christopher & Banks (women’s apparel) recently selected Epicor’s latest CRM software release, Epicor Retail CRM 7.0, with the goal of improving customer experience. The Walking Company aims to access customer insights to support its new customer engagement and loyalty strategy, both online and in-store. Read More

Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value


Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring their sales professionals maintain focus on activities that foster profitable customer relationships. Learn how a customer relationship management (CRM) solution can help your sales force acquire and cultivate profitable customer relationships, use their time efficiently, and achieve top performance.

improve event resolution mis  Maximize Profitability, Improve Performance, and Deliver Customer Value Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring their sales professionals maintain focus on activities that foster profitable customer relationships. Learn how a customer relationship management (CRM) solution can help your sales force acquire and cultivate profitable customer relationships, use their time efficiently, and achieve top performance. Read More

How to Improve Distribution Operation Productivity


Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution channels, and compliance initiatives adding to the perennial challenges of accurate delivery. Traditional warehouse management or enterprise resource planning solutions are simply not enough. Operational efficiency is the key to increasing inventory turns, improving order fulfillment rates, reducing cycle time, and eliminating charge-backs.

improve event resolution mis  to Improve Distribution Operation Productivity Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution channels, and compliance initiatives adding to the perennial challenges of accurate delivery. Traditional warehouse management or enterprise resource planning solutions are simply not enough. Operational efficiency is the key to increasing inventory turns, improving order fulfillment rates, Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

improve event resolution mis  a company''s knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums Read More

Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM




improve event resolution mis  at scale. The suite improves the way businesses interact, understand, and deliver superior customer service. Right now, Spaces by Moxie is one of the many partner solutions available to customers, and it can be found in the Dynamics Marketplace. Craig Dewar, director of Product Management for Microsoft Dynamics CRM, recently posted an article entitled  “Put some Moxie in your Web Customer Service Capabilities” , which discusses how Moxie fits with Microsoft Dynamics CRM. Dynamics CRM and AX – Go Read More

SAP Bolsters NetWeaver's MDM Capabilities Part One: Event Summary


SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

improve event resolution mis  aggregation and harmonization, and improved Web-based electronic catalogs for both sell-side and buy-side (procurement) deployments. The enhanced solution should also add entirely new functionality in the areas of high-performance search, intelligent image and document management (DM) and print catalog publishing. In addition, illustrating the capabilities of a well-designed horizontal platform that can be used to deliver vertical solutions, SAP plans to deliver an integrated global data synchronization Read More

Joint SAP-MolecularHealth Project to Improve Cancer Treatment


During the SAPPHIRE Now and SAP TechEd conference in Madrid, it was announced that MolecularHealth, a provider of clinico-molecular informatics, has signed a partnership with SAP to improve oncologists' efforts in enhancing the quality of treatment for cancer patients. By improving the decision-making process, oncologists will be able to provide better personalized treatments. The

improve event resolution mis  SAP-MolecularHealth Project to Improve Cancer Treatment During the SAPPHIRE Now and SAP TechEd conference in Madrid , it was announced that MolecularHealth , a provider of clinico-molecular informatics, has signed a partnership with SAP to improve oncologists'' efforts in enhancing the quality of treatment for cancer patients. By improving the decision-making process, oncologists will be able to provide better personalized treatments. The project involves the use of the SAP HANA platform to translate Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

improve event resolution mis   Read More

Mastering Process to Improve Product Development


With the promise of transforming the way products are developed, product lifecycle management (PLM) is one of the fastest growing areas of technology investment for retailers and brands alike. Best-practice experience shows that the most successful PLM implementations are initiated to support an organization’s key strategic objectives, and ultimately improve profitability through enhanced operational efficiency. Find out more.

improve event resolution mis  Process to Improve Product Development With the promise of transforming the way products are developed, product lifecycle management (PLM) is one of the fastest growing areas of technology investment for retailers and brands alike. Best-practice experience shows that the most successful PLM implementations are initiated to support an organization’s key strategic objectives, and ultimately improve profitability through enhanced operational efficiency. Find out more. Read More

10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience


Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education.

improve event resolution mis  Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More

Improve the Speed, Reliability, and Scalability of Your ESB


Enterprise service buses (ESBs) make information and interactive services accessible to a wide range of distributed applications and users. They handle information routing, permission management, version control, and resource allocation. The movement of data through an ESB is handled by messaging technology. Download this white paper to learn about a messaging infrastructure for any enterprise-class ESB.

improve event resolution mis  the Speed, Reliability, and Scalability of Your ESB Enterprise service buses (ESBs) make information and interactive services accessible to a wide range of distributed applications and users. They handle information routing, permission management, version control, and resource allocation. The movement of data through an ESB is handled by messaging technology. Download this white paper to learn about a messaging infrastructure for any enterprise-class ESB. Read More

Best Practices—Social Recruiting: Five Tips to Improve Efficiency and Get Better Results


Social recruiting is just one aspect of a multichannel recruiting strategy, but it’s one you can’t afford to overlook. Social networks are a great way to diversify your recruiting strategy and take advantage of social communities. But social recruiting is more than just having a Facebook page or tweeting job postings. Done well, social recruiting can increase your reach, improve the quality of your hires, and reduce your sourcing costs. Read on for five tips that will make the most of your social recruiting efforts and get better results.

improve event resolution mis  Recruiting: Five Tips to Improve Efficiency and Get Better Results Social recruiting is just one aspect of a multichannel recruiting strategy, but it’s one you can’t afford to overlook. Social networks are a great way to diversify your recruiting strategy and take advantage of social communities. But social recruiting is more than just having a Facebook page or tweeting job postings. Done well, social recruiting can increase your reach, improve the quality of your hires, and reduce your sourcing Read More

Rewrite or Wrap-Around Old Software? Part One: Event Summary


Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

improve event resolution mis  all enterprises looking to improve and automate their operations, and at the same time, remain poised to adapt quickly to change. With increased competition, globalization, and mergers and acquisition activity, enterprise software buyers increasingly realize that product architecture plays a key role in how quickly vendors can implement, maintain, expand/customize, and integrate their products. The product architecture is going to do much more than simply provide the technical functionality, the user Read More