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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » improve event resolution mis


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improve event resolution mis  Fast Event Resolution , Improve Event Resolution , Event Resolution Process , Probabilistic Event Resolution , Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

improve event resolution mis  the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact in multiple ways when Read More...
Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies
In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing as a cost-effective and less risky alternative

improve event resolution mis  to Reduce Costs and Improve Efficiencies In the ever-changing economy, organisations are looking to cut costs and drive innovation are turning to co-sourcing model as a cost-effective alternative - one that is less risky than outsourcing or offshoring. Source: Allied Worldwide Resources Related to Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies : Co-sourcing (Wikipedia) Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies Co Sourcing is also known as : Partial Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

improve event resolution mis  Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

improve event resolution mis  should be able to improve revenues while driving down the costs—and retaining customers. The second key factor is that the CRM application should provide companies with the ability to customize their solution to address their unique business needs and evolving external requirements. In a dynamic business environment, the service enterprise must be able to sense and react, almost instantly, to changing market conditions. These conditions vary depending on whether they are caused by shifts in market Read More...
Not All Acquisitions Happen: JDA and QRS Part One: Event and Market Impact
Recent QRS'' announcement that it has terminated its agreement to merge with JDA Software, while, in a separate announcement, it stated that it will be acquired

improve event resolution mis  also supposedly benefited from improved revenue and earnings visibility, since approximately 50 percent of its revenues were expected to be recurring, thereby granting improved future revenue and earnings visibility and predictability. Further, the synergies in selling, general and administrative (G&A) infrastructure between the combined organizations were expected to produce annual cost savings ranging from $20 to $25 million (USD)dollars within the first eighteen months after closing. With thirty-three Read More...
How to Improve the Accuracy of Your Forecasts
Increased competition, lower margins, and more customer demands mean that distributors have to provide better product availability and more services with fewer

improve event resolution mis  to Improve the Accuracy of Your Forecasts How to Improve the Accuracy of Your Forecasts If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Identifying market trends is essential to good demand planning and peak performance in the manufacturing and retail industries. Consumer Driven Planning for Microsoft Dynamics AX provides insight into demand trends, helps you align your internal processes and policies around accurate demand forecasts Read More...
Improve Business Communications with PDF by E-mail
It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF

improve event resolution mis  Business Communications with PDF by E-mail It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF software meets these needs. However, when considering PDF, users must determine if the solution enhances communications for all network users, and whether the solution integrates PDFs with other software packages, including e-mail, accounts, and customer relationship management systems. Read More...
Inovis Delves into PIM by Snatching QRS Part One: Event Notes
The termination of QRS'' merger with JDA Software opened a window of opportunity for business commerce automation provider Inovis to acquire QRS, indicating a

improve event resolution mis  new markets and channels, improve operational efficiency, and differentiate their brand. Currently, the vendor has nearly 10,000 customers, as measured by the number of total, unique corporate customers that have so far purchased or licensed QRS'' products and services. It also offers solutions that help meet the diverse needs of members of the global retail trading community, regardless of company size, technology infrastructure, or retail segment including general merchandise and apparel (GMA), consumer Read More...
8 Strategies to Improve Your Project Plan
Today’s project management offices (PMOs) must optimize their project plans while managing complex projects concurrently, respecting delivery dates, and

improve event resolution mis  Strategies to Improve Your Project Plan What PMOs are facing today can be summarized as follows: They have to optimize their project plans, while managing several complex projects concurrently, respecting delivery dates and, at the same time, reducing resource costs Source: PlanningForce Resources Related to 8 Strategies to Improve Your Project Plan : Project Plan (Wikipedia) Project Management Office (PMO) (Wikipedia) 8 Strategies to Improve Your Project Plan Project Planning is also known as : Plan Read More...
How to Improve Distribution Operation Productivity
Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution

improve event resolution mis  to Improve Distribution Operation Productivity Wholesale distribution operations are becoming more complex, with ever-changing customer requirements, global and electronic marketplaces, multiple distribution channels, and compliance initiatives adding to the perennial challenges of accurate delivery. Traditional warehouse management or enterprise resource planning solutions are simply not enough. Operational efficiency is the key to increasing inventory turns, improving order fulfillment rates, reducing Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

improve event resolution mis  a company''s knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums Read More...
Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value
Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring their sales professionals maintain

improve event resolution mis  Maximize Profitability, Improve Performance, and Deliver Customer Value Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring their sales professionals maintain focus on activities that foster profitable customer relationships. Learn how a customer relationship management (CRM) solution can help your sales force acquire and cultivate profitable customer relationships, use their time efficiently, and achieve top performance. Read More...
Best Practices—Social Recruiting: Five Tips to Improve Efficiency and Get Better Results
Social recruiting is just one aspect of a multichannel recruiting strategy, but it’s one you can’t afford to overlook. Social networks are a great way to

improve event resolution mis  Recruiting: Five Tips to Improve Efficiency and Get Better Results Social recruiting is just one aspect of a multichannel recruiting strategy, but it’s one you can’t afford to overlook. Social networks are a great way to diversify your recruiting strategy and take advantage of social communities. But social recruiting is more than just having a Facebook page or tweeting job postings. Done well, social recruiting can increase your reach, improve the quality of your hires, and reduce your sourcing Read More...

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