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Documents related to » improve event resolution itsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that are more convenient to your customers. If you run an e-commerce business, consider extending your customer service hours by one hour in the morning and one in the evening to accommodate shoppers in different time zones. If you are a distributor, consider a change to your customer

IMPROVE EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

IMPROVE EVENT RESOLUTION ITSM: providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inquiry, complaint, etc.) comes in, and the agent fields it by performing a search. A technical bulletin,
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
initial capital expenditure to improve their cash flow and simplify budgeting. Sage offers the advice to put yourself into your customers’ shoes. Perhaps you can offer more flexible payment or billing options that are more convenient to your customers. If you run an e-commerce business, consider extending your customer service hours by one hour in the morning and one in the evening to accommodate shoppers in different time zones. If you are a distributor, consider a change to your customer

IMPROVE EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

IMPROVE EVENT RESOLUTION ITSM: a company s knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums
12/12/2007

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

IMPROVE EVENT RESOLUTION ITSM: Strengthen the Brand and Improve Customer Retention Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Source: SAP Document Type: White Paper Description: Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read
3/14/2011 1:48:00 PM

How to Use Automation and Virtualization to Improve Service Levels of Your Applications
Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-time IT infrastructure—one that allows resources to be quickly repurposed to the most critical tasks.

IMPROVE EVENT RESOLUTION ITSM: Automation and Virtualization to Improve Service Levels of Your Applications How to Use Automation and Virtualization to Improve Service Levels of Your Applications Source: Cassatt Corporation Document Type: White Paper Description: Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-ti
1/12/2007 9:37:00 AM

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

IMPROVE EVENT RESOLUTION ITSM: FSM software, field service software, FSM cloud-based solution, ServiceMax, ServiceMax cloud solution, FSM automation, field service work order automation, field service scheduling automation, Kinetico.
6/12/2013 2:28:00 PM

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

IMPROVE EVENT RESOLUTION ITSM: Leveraging Social Media to Improve the Customer Experience How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience Source: SAP Document Type: White Paper Description: With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer
9/1/2010 3:22:00 PM

Exact Software--Working Diligently Towards the One Exact SynergyPart One: Event Summary
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers of enterprise applications (such as business process management and business activity monitoring), Exact Software may have gotten the wherewithal to almost be reckoned with uniformly (i.e., One Exact) on a global scale by all earnest enterprise mid-market contenders.

IMPROVE EVENT RESOLUTION ITSM: Exact Software--Working Diligently Towards the One Exact Synergy Part One: Event Summary Exact Software--Working Diligently Towards the One Exact Synergy Part One: Event Summary P.J. Jakovljevic - February 26, 2004 Read Comments Event Summary Outwardly unfazed by (although certainly aware of) a tough economic environment and its heavyweight competitors recent initiatives—including high-profile acquisitions of direct competitors— Exact Software , a Dutch-based provider of integrated accounting,
2/26/2004

Info360 - the Information Management Event of the Year -- March 21-24 in Washington, DC
Learn how at the info360 Conference and Expo, March 21-24 in Washington, DC.

IMPROVE EVENT RESOLUTION ITSM: Looking for ways to improve your company s business processes, collaboration, knowledge sharing, and decision making? Learn how at the info360 Conference and Expo , March 21-24 in Washington, DC. Register now and pay nothing. Learn about the latest solutions from scores of software and hardware vendors and service providers. And attend seminars and workshops on the hottest topics in enterprise content management: knowledge management mobile content management cloud computing business intelligence
2/17/2011 1:59:00 PM

Two Sides of the Same Coin: Using Succession Management and Career Development to Improve Talent Mobility
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IMPROVE EVENT RESOLUTION ITSM: and Career Development to Improve Talent Mobility Two Sides of the Same Coin: Using Succession Management and Career Development to Improve Talent Mobility Source: Intelladon Document Type: White Paper Description: ... Two Sides of the Same Coin: Using Succession Management and Career Development to Improve Talent Mobility style= border-width:0px; />   comments powered by Disqus Source: Intelladon Learn more about Intelladon Readers who downloaded this white paper also read these popular documents!
4/2/2012 11:00:00 AM


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