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Discrete Manufacturing (ERP)
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Documents related to » improve event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

improve event resolution itsm  Fast Event Resolution , Improve Event Resolution , Event Resolution Process , Probabilistic Event Resolution , Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

improve event resolution itsm  design HP SOA Center Improve cross-IT collaboration and enterprise control through governance applications and a system of record Manage the contract between consumer and providers Enable reuse of existing investments in SOA and Web services Service strategy Service design HP Quality Center Capture and manage business requirements to help create effective and efficient service design Standardize, enforce and accelerate an effective quality process Validate service or application quality prior to go-live S Read More...
Improve the Collection and Distribution of Real-Time Data with Better Middleware
Technology trends such as mobile computing, social networking and sensor networks are converging to drive an unprecedented flow of information that many

improve event resolution itsm  the Collection and Distribution of Real-Time Data with Better Middleware Technology trends such as mobile computing, social networking and sensor networks are converging to drive an unprecedented flow of information that many companies are struggling to manage and capitalize on. Solace messaging middleware appliances can help you collect, filter, and distribute massive amounts of data more easily and cost-effectively than software-based solutions. Read More...
SMBs Must Eliminate Information Silos to Improve the Customer Experience
This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business

improve event resolution itsm  Eliminate Information Silos to Improve the Customer Experience This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer Read More...
Implementing Medical Manufacturing Technology to Improve Operations and Control Costs
US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large

improve event resolution itsm  Medical Manufacturing Technology to Improve Operations and Control Costs US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large part in the rising costs of warranty. Learn how manufacturing technology can help improve product quality and minimize the burden of warranty costs by creating records that can be tapped by lawyers, or by the companies themselves, when faced with warranty issues. Read More...
Emptoris
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg

improve event resolution itsm  and decision-making modules to improve ease of use and navigation for both buyers and suppliers. Partnership with Cap Gemini Ernst & Young Not stopping short at delivering astute sourcing functionality, in March 2003, Emptoris also announced that it has partnered with Cap Gemini Ernst & Young U.S., LLC (CGE&Y) , one of the world''s largest management and IT consulting firms, to deliver Best Practice Packs that should enable companies to jump start their e-sourcing programs. A collaborative effort between Read More...
TEC Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout
Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it will be moderating the

improve event resolution itsm  Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout TEC Moderates World’s Top Enterprise Software Event, 8th ERP Vendor Shootout The VAR community hosts the ERP Vendor Shootout™ in Dallas, Texas, from October 6 to 7, 2010 Montreal, QC, September 16, 2010 —Technology Evaluation Centers (TEC), the leading online resource for enterprise software decision makers, is proud to announce that it will be moderating the 8th ERP Vendor Shootout this coming October 16 and 17, 2010, in D Read More...
Geac Awakens On Its Deathbed - Part 1: Event Summary
While Geac might not need a white knight savior any longer owing to the profitable quarter and secured additional funding, the general feeling remains that the

improve event resolution itsm  Awakens On Its Deathbed - Part 1: Event Summary Geac Awakens On Its Deathbed Part 1: Event Summary P.J. Jakovljevic - October 16, 2001 Event Summary  On September 5, Geac Computer Corporation Limited (TSE: GAC), a struggling Canadian supplier of enterprise management software, announced that net income from continuing operations of Can$17.2 million in Q1 2002, compared to a net loss from continuing operations of Can$43.2 million during the first quarter of the previous year. The results are Read More...
Microsoft Keeps on Rounding up Its Business Solutions Part One: Event Summary
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines'' SCM capabilities should benefit users, a lot more cohesive

improve event resolution itsm  certain large corporate customers improve the effectiveness of current ERP solutions, Microsoft Business Solutions announced the general availability of Microsoft Business Network , and the upcoming delivery of two demand planning modules. Microsoft Business Network (MBN) is a combination of on-premise software integrated with Microsoft Office , Microsoft Business Solutions applications (albeit currently only with MBS Great Plains ) or Microsoft BizTalk Server , and hosted Web services. MBN was designed Read More...
Seven Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price
There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters to the customer. To improve your

improve event resolution itsm  Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price There are lots of consultative sales methods around. You may have been trained in one, or read a book about one that you particularly like. Each has its unique strengths and techniques. But they all have at least one thing in common. They try to get sales people to focus on what matters to the customer. You build sales momentum by demonstrating that you are delivering an important solution to an important problem. That is Read More...
Business Intelligence in SAP Business All-in-One: Improve Transparency and Agility
Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins

improve event resolution itsm  in SAP Business All-in-One: Improve Transparency and Agility Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution. Read More...
8 Strategies to Improve Your Project Plan
Today’s project management offices (PMOs) must optimize their project plans while managing complex projects concurrently, respecting delivery dates, and

improve event resolution itsm  Strategies to Improve Your Project Plan What PMOs are facing today can be summarized as follows: They have to optimize their project plans, while managing several complex projects concurrently, respecting delivery dates and, at the same time, reducing resource costs Source: PlanningForce Resources Related to 8 Strategies to Improve Your Project Plan : Project Plan (Wikipedia) Project Management Office (PMO) (Wikipedia) 8 Strategies to Improve Your Project Plan Project Planning is also known as : Plan Read More...
Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams
What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse

improve event resolution itsm  Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams What do you get when you mix the efforts of TIBCO , a provider of analytics and event-processing software, and Teradata , a provider of enterprise data warehouse and analytics solutions? You get a big data platform that can capture and simultaneously analyze historical and real-time data generated through real-time event streams. From now on, TIBCO Spotfire event analytics will be an  important component of the Teradata Read More...
How to Use Automation and Virtualization to Improve Service Levels of Your Applications
Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in

improve event resolution itsm  Automation and Virtualization to Improve Service Levels of Your Applications Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-time IT infrastructure—one that allows resources to be quickly repurposed to the most critical tasks. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

improve event resolution itsm  providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inquiry, complaint, etc.) comes in, and the agent fields it by performing a search. A technical bulletin, Read More...

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