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Documents related to » improve customer retention


Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

IMPROVE CUSTOMER RETENTION: Great Customer Service | Improve Customer Service | Leadership Customer Service | New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Service Business | ROI Customer Service Call Center | ROI Customer Service Center | ROI Customer Service
8/3/2009 3:20:00 PM

I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

IMPROVE CUSTOMER RETENTION: I-Impact Predicts Your Customer Retention! I-Impact Predicts Your Customer Retention! Vaugh Preston - January 30, 2004 Read Comments Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer
1/30/2004

Customer Relationship Malpractice » The TEC Blog
activity and thus bring improve of the communication. What happened is not good, but if we think what created the problem we can certainly find inside the company, especially in the two bank instruments: the human resource and its working tools. sorry if I insist too much on humans, but we still have control on computers. theory is very good, but must be understood and adapted according to the specific. stability is given by the average and not by excessive. Tom Ojolw on 25 August, 2010 at 12:13 am #

IMPROVE CUSTOMER RETENTION: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Customer Feedback Management » The TEC Blog
services provided, and to improve the image of a company or its customers’ experiences with that company. From the point of view of the person being interviewed, it can also be constructive, since it gives her or him the impression that the company cares and is ready to listen. This helps in creating or maintaining a relationship between the customer and the company. Length: Even the most pleasant things can become annoying or irritating if they take too long. For surveys, it’s essential to get right

IMPROVE CUSTOMER RETENTION: Allegiance, CFM, Confirmit, CRM, EFM, feedback, IdeaScope, panel, Qualtrics, SPSS, survey, SurveyGuizmo, VerticalPanel, Voxco, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-09-2009

Telecom Re-invention: Optimizing the Online Customer Experience
Discover the telecom re-invention.The key to optimizing the online customer experience.Read free white papers in relation to e-commerce. As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

IMPROVE CUSTOMER RETENTION: Telecom Re-invention: Optimizing the Online Customer Experience Telecom Re-invention: Optimizing the Online Customer Experience Source: Quocirca Ltd Document Type: White Paper Description: As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize
3/12/2010 5:36:00 AM

The TCO of BI: The QlikView Customer Experience
Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution.

IMPROVE CUSTOMER RETENTION: The TCO of BI: The QlikView Customer Experience The TCO of BI: The QlikView Customer Experience Source: QlikTech Document Type: White Paper Description: Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a
6/2/2010 3:46:00 PM

Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

IMPROVE CUSTOMER RETENTION: Pack helps monitor and improve data quality so that organizations can identify and understand the impact of data on business operations within the organization. Initiate Enterprise Integrator provides distributed access to the searching and linking capabilities offered by Initiate Identity Hub. With the integrator, the capabilities of legacy and operational applications can be extended to provide data integration services at the point of service, enabling customization and deployment at any stage of the
9/11/2009

Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

IMPROVE CUSTOMER RETENTION: Managing Customer Returns and RMAs Using Microsoft Dynamics AX Managing Customer Returns and RMAs Using Microsoft Dynamics AX Scott Hamilton - March 6, 2009 Read Comments Microsoft Dynamics AX provides simple, straightforward solution approaches for managing customer returns and returned material authorization (RMAs). In particular, Dynamics AX employs the standard functionality for sales orders to support most RMA variations, thereby making it easier to implement for users already familiar with sales
3/6/2009

Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

IMPROVE CUSTOMER RETENTION: Managing Customer Returns and RMAs Managing Customer Returns and RMAs Dr. Scott Hamilton - March 4, 2009 Read Comments Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is
3/4/2009

Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

IMPROVE CUSTOMER RETENTION: forth a set of improvements tabbed advances to IMS (A-IMS). The main objective of A-IMS is to fill in the blanks left by the original IMS specs (such as support for non-SIP services, and security), and to throw in a few new things to help the network operators manage resources. The other issue that to me poses a potentially bigger obstacle to the promise of convergence has absolutely nothing to do with technology. In order for people to benefit from using any service, any time, on any device, application
10/24/2006

Mobile Commerce: The Path to Customer Engagement
More personal, portable, and in many cases more powerful than any computing device in the past, mobile phones deliver new opportunities for enterprises to establish, nurture, and maintain relationships with customers. But unlike most advances in which enterprise use leads consumer use, the mobile phone revolution has developed in the opposite way: customers are already comfortable with the technology and expect enterprises to allow the kind of interactions they want. This white paper playbook gives tips for how enterprises can embark on this new path to customer engagement and take advantage of the benefits offered by implementing mobile commerce services.

IMPROVE CUSTOMER RETENTION: Mobile Commerce: The Path to Customer Engagement Mobile Commerce: The Path to Customer Engagement Source: SAP Document Type: White Paper Description: More personal, portable, and in many cases more powerful than any computing device in the past, mobile phones deliver new opportunities for enterprises to establish, nurture, and maintain relationships with customers. But unlike most advances in which enterprise use leads consumer use, the mobile phone revolution has developed in the opposite way: customers
6/4/2013 11:27:00 AM


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