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Abstract:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant
and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems
no longer support the pace of business. Where t (...)
Excerpt related to
implementing service maintenance software:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable,
Relevant and Time-Bound. I...
Published:
2010-03-11
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Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
implementing service maintenance software:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
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Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
implementing service maintenance software:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
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Abstract:
Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After
completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest,
greatest version of the package. (...)
Excerpt related to
implementing service maintenance software:
Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After
completing this roll...
Published:
2006-11-21
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Abstract:
Enterprise Performance Management for Small and Medium Businesses. Search for Information and Other Software Related to Enterprise
Performance Management. Small to medium businesses (SMBs) often face the same challenges as large businesses—just on a smaller
scale. One such challenge is finding a busines (...)
Excerpt related to
implementing service maintenance software:
Enterprise Performance Management for Small and Medium Businesses. Search for Information and Other Software Related to Enterprise
Performance Mana...
Published:
2010-03-11
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
implementing service maintenance software:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk,
and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the
software may have already hit the street or, for sure, ther (...)
Excerpt related to
implementing service maintenance software:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and
enjoy the fruits of y...
Published:
2004-08-16
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Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
implementing service maintenance software:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
implementing service maintenance software:
... Implementing Service Management, Identifying Service
Life Cycle, Service ... Improvements, Service Lifecycle, Service
Management Software, Field Service ...
Published:
2010-04-23
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Abstract:
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing
awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition
strategies. (...)
Excerpt related to
implementing service maintenance software:
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises'
growing awareness of how these ...
Published:
2007-03-30
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Abstract:
The main cause of lean maintenance failure is that companies fail to focus on asset reliability. The reliability approach
to capacity, which includes risk prioritization analyses of assets, can help a company achieve lean success. (...)
Excerpt related to
implementing service maintenance software:
Lean Maintenance—Does It Impact Reliability? Lessons Learned and Best Practices. Ricky Smith ...
What is Lean Maintenance? Lean manufacturing ...
Published:
2005-07-12
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Abstract:
While enterprise applications are becoming a commodity, their pricing schemes have yet to follow suit. Users are put in a
costly position where the "fine print" clauses of implementation contracts may inhibit reasonable expectations for software
warranties. (...)
Excerpt related to
implementing service maintenance software:
... read "wealthy") the customer is, the likelihood of implementing a total ...
or more) of nominal license fees for annual service and maintenance costs after the ...
Published:
2005-12-21
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Abstract:
How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate
the cost of failure in terms of both not meeting business objectives and any extra cost due to the need for unplanned or even
emergency repairs. (...)
Excerpt related to
implementing service maintenance software:
... Reliability software enables us to manage asset health effectively and efficiently (lean
... health of an asset—and then recommend the right maintenance work to ...
Published:
2004-12-20
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Abstract:
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has
even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up? (...)
Excerpt related to
implementing service maintenance software:
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even
gone so far as to dr...
Published:
2005-12-23
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Abstract:
Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what
the market is ready to bear rather than be based on what vendors think is a profitable way to deliver solutions. (...)
Excerpt related to
implementing service maintenance software:
Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined
by what the market is ready t...
Published:
2007-03-27
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
implementing service maintenance software:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Abstract:
Employee efficiency can greatly increase if information, currently scattered throughout a company, is structured through
an appropriate enterprise content management system. Understanding the types of documents you have is key to knowing what
type of system to implement. (...)
Excerpt related to
implementing service maintenance software:
... Transition within the organization. Implementing a CMS tool is more than just putting
some software on a server. Content management ...
Published:
2005-04-25
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Abstract:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation
to even the smallest organizations. (...)
Excerpt related to
implementing service maintenance software:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recent...
Published:
2009-09-07
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
implementing service maintenance software:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
Adopting Service Oriented Architecture increases the flexibility of your enterprise. Join Now & Download Free Document
Related to Service Oriented Architecture. Time was, information technology (IT) systems lasted much longer. Organizational
restructuring was uncommon, as business did not really requi (...)
Excerpt related to
implementing service maintenance software:
Adopting Service Oriented Architecture increases the flexibility of your enterprise. Join Now & Download Free Document
Related to Service Orien...
Published:
2010-03-11