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How to Get ITIL Done-Implementing ITIL and Making It a Reality
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight
to Get ITIL Done-Implementing ITIL and Making It a Reality In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology Infrastructure Library (ITIL) provides a common framework for all IT activities. But experience shows that ITIL initiatives still tend to stumble for a variety of reasons.
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The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Case Study: An ITIL Capacity Assessment and Strategic Alignment
Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology
to manage change. However, implementing ITIL best practices in an IT organization is not without challenges. Learn about the approaches that can be used for successful ITIL implementation.
Give Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand. Unfortunately, many
Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3 Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing their business. Only when the IT department understands what the business wants can it benchmark itself and build continual improvement plans that can meet
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To
(ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To
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Implementing BPM to Drive Profitable Sales in TeliaSonera Finland
In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce inefficiencies in sales process
BPM to Drive Profitable Sales in TeliaSonera Finland In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce inefficiencies in sales process and improve customer relations. By enlisting Blueprint Business Process Management (BPM) solutions, TeliaSonera discovered and solved business problems to dramatically improve key sales and service functions, increasing profitability and customer relations. See how.
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality
Case for Service-oriented Monitoring as the First Step of an ITIL Initiative The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos.
EAM Solutions, LLC
EAM Solutions, LLC is an Infor-Certified Professional Services Provider & Infor Gold Channel Partner dedicated to implementing Infor EAM (Enterprise Asset
Channel Partner dedicated to implementing Infor EAM (Enterprise Asset Management) software and associated products. With over a decade of experience, our Consultants provide project planning, installation, training, business intelligence, system integration and business re-engineering support to ensure your asset management needs are met.
Implementing Detailed User-level Auditing of UNIX and Linux Systems
UNIX and Linux systems aren’t exempt from the rigors of regulatory compliance. System logs can help you spot suspicious insider activity and contribute to more
Detailed User-level Auditing of UNIX and Linux Systems UNIX and Linux systems aren’t exempt from the rigors of regulatory compliance. System logs can help you spot suspicious insider activity and contribute to more accurate compliance reports by showing which users accessed what systems, what commands they executed, and what changes they made to key files and data. Find out how centralized UNIX/Linux auditing can help you troubleshoot and reduce your risk of non-compliance.
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a
August 22, 2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Disparate applications such as billing and call center
ITIL Foundation Fasttrack-The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure
Foundation Fasttrack-The Way You Want It! The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.
Implementing an In-house Solution that Maps to the EDRM
In order for e-discovery software to facilitate a defensible process while reducing cost and reducing risk, it must meet several requirements. In addition to
an In-house Solution that Maps to the EDRM In order for e-discovery software to facilitate a defensible process while reducing cost and reducing risk, it must meet several requirements. In addition to being forensically sound, and having a history of court acceptance, it must support your organization’s existing IT infrastructure. Learn the critical requirements of an effective in-house e-discovery solution.
Yes or No: The Two Models for Implementing Project Portfolio Management
Two models exist for implementing project portfolio management (PPM) systems: the engagement profitability model, and the budget alignment model. The former
The Two Models for Implementing Project Portfolio Management Yes or No: The Two Models for Implementing Project Portfolio Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Configuration Solutions’ seasoned staff of experienced ERP, product configuration, business, program management, manufacturing, and technical consultants offers clients a wealth of industry-specific knowledge and expertise—along with innovative
Implementing Plex Online: Pilot Part Methodology and Just-in-Time Training
Are you looking to implement an enterprise resource planning (ERP) system, but are afraid of time and IT resources needed—not mention the loss of employees
Plex Online: Pilot Part Methodology and Just-in-Time Training Are you looking to implement an enterprise resource planning (ERP) system, but are afraid of time and IT resources needed—not mention the loss of employees during the training and implementation? Plex Online can help. Discover how Plex Online’s four-phase training process—piloting, testing, systems enhancements, and go-live—drives 98% customer satisfaction in Plex Online implementations—32% higher than the industry
Computer Guidance Corporation
Computer Guidance Corporation has a track record of helping commercial contractors achieving quantifiable benefits as a result of implementing our eCMS
as a result of implementing our eCMS construction management solution and accompanying business process consulting services.
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