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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 implement service maintenance system


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » implement service maintenance system

Selecting a CMMS System


There are many CMMS and MRO systems in the market, each one with specific features that can bring benefits to airlines or repair shops. An airline's needs must be defined by the process, which help establish an objective that will ultimately select the best system.

implement service maintenance system  that is, users can implement only those modules that will help carry out the process and they become responsible for benefiting from such applications and the information they process. If the system is only used to create graphs or to issue reports and documents, it's very likely that it's the system's potential is being wasted. Moreover, users have to pay high license or software rental fees for functionality they are not using, which ultimately affects an airline's operating costs. On the other hand, Read More

Alternative Software Support and Maintenance Options


Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

implement service maintenance system  support their current R/3 implementations, or alternative application platforms altogether. A majority of these customers are Oracle customers, including many [that are] already leveraging Oracle Fusion Middlewar e, which could enable organizations to easily move to Oracle Fusion Applications down the track. Reportedly, 94 percent of R/3 customers have not upgraded to new SAP versions, and the vast majority of those companies run Oracle as well. There are also many customers who have purchased mySAP Read More

Software as a Service Is Gaining Ground


Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be reborn.

implement service maintenance system  Joy of Enterprise Systems Implementations ), and toward standardized, componentized, common, and lower cost software services sourced (and even cancelled) at will from service providers. Whether referred to as hosted services, ASP services, SaaS, utility computing, or software on-demand, the idea is basically the same: instead of buying and installing expensive and pesky packaged enterprise applications, users can simply access applications over a network, with an Internet browser being the only Read More

How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

implement service maintenance system  of software tools to implement, manage, and upgrade the applications. SAP bundles the above software tools into SAP Solution Manager , while, in contrast, other vendors provide a variety of separate tools for upgrade management. Depending on the extent of the tools provided, customers may use third-party tools for requirements such as change management and performance monitoring. Upgrade tools, however, may have limited (if any) value for customers that upgrade infrequently. Conclusion and Read More

The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

implement service maintenance system  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

implement service maintenance system  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More

The ROI of Software as a Service


Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

implement service maintenance system  due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More

10 Golden Rules for Choosing a Telephony System


Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical system, a telephony system is a major deployment that should be undertaken only after a thorough discovery of both your existing infrastructure and users’ needs. This checklist offers 10 rules to help you choose a new telephony system for your organization.

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Industry Expert's Guide to Buying a Business Phone System


Learn about VoIP and how you can get more for less in Industry Expert's Guide to Buying a Business Phone System.

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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

implement service maintenance system  primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one. Read More

Eagle Technology


Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations ranging from the single-user who needs a basic CMMS, to large, multisite clients and Fortune 500 companies that need a fully-featured enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and federal governments; and the public school system and it internationally markets its products through distributors and direct sales. Eagle Technology offers installation assistance, technical support, and on- or off-site training options.

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Maintenance Connection Onsite/Online


Maintenance Connection is web-based maintenance management system that can be deployed on-line via the Internet or on-site on a company's Intranet. The system allows a maintenance organization to manage assets, keep track of work orders, schedule preventive maintenance, store standard operating procedures, maintain spare parts levels, and ultimately develop good reports to make better long-term business decisions. With over 150 reports and a built-in report writer, any information can be quickly accessed from anywhere in the world by using an web browser.  

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Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

implement service maintenance system  supply chain management (SCM) implementation projects. Read More

Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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