As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.
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Management IT Asset Management Identity Management Service Desk Incident, Problem, and Change Management Service Level Management HP Service Manager automates key IT processes to facilitate successful outcomes. It offers fully integrated Service Catalog and Service Level Management func - tionality, tracks service subscriptions to better understand service impact, enables IT to mine and incorporate new sources of knowledge, and offers unparalleled ease-ofuse at every level. Revisiting the previous