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Deltek and Maconomy: Gearing Up for the Global Service Economy?
Both the “old” Deltek (pre-2005) and “new” Deltek (from 2005 on) have not been strangers to acquisitions, but these were largely well thought-out and

idc it service automation  ’s Margo Vistacion ,  IDC ’s Michael Fauscette , and Altimeter Group ’s Ray Wang . Rather than parroting these folks’ statements and opinions, I have asked Deltek a few clarifying questions about the acquisition itself. Up Close & Personal with Deltek The questions below were answered by Deltek’s Senior Director of Corporate Marketing and Communications, Patrick Smith: PJ : Is this move complementary or competitive to Deltek Vision? PS : It is very complementary. Maconomy has some A/E Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » idc it service automation


Running and Optimizing IT: A Best-practice Approach
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT

idc it service automation  are growing. A recent IDC survey asked CIOs, IT managers, and IT professional staff to rank the importance of key drivers for adopting IT process standards or best practices. As Figure 2 shows, drivers include improving security, lowering IT operational costs, improving availability and performance, reducing errors, solving problems faster, and satisfying regulatory compliance requirements. The ITIL Framework: Best Practices for ITSM For organizations seeking to progress along the IT process maturity Read More...
Running and Optimizing the Business of IT: The SAP Best-practices Approach
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep

idc it service automation  As shown by recent IDC survey data, IT organizations are challenged to deliver effective services to constituents and end users who align with business priorities and who can change quickly to meet evolving requirements. At the same time, pressures continue for operational efficiency, cost containment, and a secure and reliable operations base. ITIL provides a widely adopted best practices approach to ITSM based on business and IT integration and featuring a comprehensive service management life cycle. Read More...
Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise
Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the

idc it service automation  technology products and services. IDC estimates that the compound annual growth rate (CAGR) for medium-sized companies will be 6% and 11.7% for smaller companies. While it is common to speak of small and medium-sized businesses as a single market, they are very diverse, varying considerably by company size and industry. Vertical market expertise is a vital part of strategic planning. IDC research indicates a number of SMB trends that the SAP Business One offering should be able to capitalize upon, Read More...
Making the Business Case for HR Investments during Economic Crisis
Automation of human resources (HR) processes and integration across various functions can provide visibility into and analysis of the workforce. Having a single

idc it service automation  such systems can deliver. IDC believes that the needs of HR and of the business can be characterized in much the same fashion as an ecosystem in which basic efficiency and accuracy benefits can lead directly to the ultimate goal of workforce optimization. This paper helps HR build the business case by exploring how HR systems can provide strategic benefit to both the HR department and the business overall. In addition, this paper discusses SAP's role in the important market for HR systems. Integrated HR Read More...
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

idc it service automation  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

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Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

idc it service automation  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

idc it service automation  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

idc it service automation  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More...
Compliance, Not Conflict: From IT Security vs. IT Operations,
It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet

idc it service automation  Not Conflict: From IT Security vs. IT Operations, It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

idc it service automation   Read More...
Sales Force Automation Buyer's Guide
Sales force automation makes it possible, and you can learn how in the sales force automation buyer's guide.

idc it service automation  Force Automation Buyer's Guide Can you juggle three balls at once? If you can, then you have what it takes to run a successful sales operation . Sales representatives, sales managers, and senior executives all approach sales from different angles. And all three groups have different information requirements and priorities. You'll need timely, up-to-date information in order for all groups to be successful—but how do you achieve this? Sales force automation (SFA) makes it possible, and you can learn Read More...
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

idc it service automation  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More...
Aplicor
The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project

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