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Deltek and Maconomy: Gearing Up for the Global Service Economy?
Both the “old” Deltek (pre-2005) and “new” Deltek (from 2005 on) have not been strangers to acquisitions, but these were largely well thought-out and

idc it service automation  ’s Margo Vistacion ,  IDC ’s Michael Fauscette , and Altimeter Group ’s Ray Wang . Rather than parroting these folks’ statements and opinions, I have asked Deltek a few clarifying questions about the acquisition itself. Up Close & Personal with Deltek The questions below were answered by Deltek’s Senior Director of Corporate Marketing and Communications, Patrick Smith: PJ : Is this move complementary or competitive to Deltek Vision? PS : It is very complementary. Maconomy has some A/E Read More

PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » idc it service automation


Running and Optimizing IT: A Best-practice Approach
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT

idc it service automation  are growing. A recent IDC survey asked CIOs, IT managers, and IT professional staff to rank the importance of key drivers for adopting IT process standards or best practices. As Figure 2 shows, drivers include improving security, lowering IT operational costs, improving availability and performance, reducing errors, solving problems faster, and satisfying regulatory compliance requirements. The ITIL Framework: Best Practices for ITSM For organizations seeking to progress along the IT process maturity Read More
Making the Business Case for HR Investments during Economic Crisis
Automation of human resources (HR) processes and integration across various functions can provide visibility into and analysis of the workforce. Having a single

idc it service automation  such systems can deliver. IDC believes that the needs of HR and of the business can be characterized in much the same fashion as an ecosystem in which basic efficiency and accuracy benefits can lead directly to the ultimate goal of workforce optimization. This paper helps HR build the business case by exploring how HR systems can provide strategic benefit to both the HR department and the business overall. In addition, this paper discusses SAP's role in the important market for HR systems. Integrated HR Read More
Running and Optimizing the Business of IT: The SAP Best-practices Approach
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep

idc it service automation  As shown by recent IDC survey data, IT organizations are challenged to deliver effective services to constituents and end users who align with business priorities and who can change quickly to meet evolving requirements. At the same time, pressures continue for operational efficiency, cost containment, and a secure and reliable operations base. ITIL provides a widely adopted best practices approach to ITSM based on business and IT integration and featuring a comprehensive service management life cycle. Read More
Technology Evaluation Centers (TEC) Embraces the Spanish-speaking Market
Because of growing demand, Technology Evaluation Centers, Inc. (TEC) has launched its on-line services in Spanish. TEC, a global enterprise software

idc it service automation  software expertise. According to IDC, in 2004 companies invested $26.4 billion (USD) in IT in Latin America, and the software segment exceeded $4.1 billion (USD) that same year. Moreover, they are expecting a growth of over 10 percent. TEC developed the unique concept of evaluation centers, which offers comprehensive knowledge to help managers, consultants, and decision makers reduce the risk, cost, and time related to enterprise software selections through a detailed and complete evaluation. Each Read More
Sales Force Automation Buyer's Guide
Sales force automation makes it possible, and you can learn how in the sales force automation buyer's guide.

idc it service automation  Force Automation Buyer's Guide Can you juggle three balls at once? If you can, then you have what it takes to run a successful sales operation . Sales representatives, sales managers, and senior executives all approach sales from different angles. And all three groups have different information requirements and priorities. You'll need timely, up-to-date information in order for all groups to be successful—but how do you achieve this? Sales force automation (SFA) makes it possible, and you can learn Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

idc it service automation  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

idc it service automation  Field Service Management ,FSM Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

idc it service automation  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More
E-discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance
Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their

idc it service automation  discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

idc it service automation  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
Insider's Guide to Network Automation
In The Insider's Guide to Network Automation, you'll learn about the keys to successful network automation, including.

idc it service automation  s Guide to Network Automation Insider's Guide to Network Automation How can you reduce costs and improve the overall performance and stability of your network? Not easily. Networks are complex and prone to security issues, making cost-effective network management an elusive goal. That's why many IT managers are turning to network automation. Good network automation offers superior network management—along with increased efficiencies and reduced costs. In The Insider's Guide to Network Automation Read More
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

idc it service automation  Field Service Management ,FSM Read More
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

idc it service automation  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More
Aplicor
The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project

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