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Documents related to » idc data center support


Industry Support in WCM » The TEC Blog


IDC DATA CENTER SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

SAP Support - From Reactive to Proactive » The TEC Blog
SAP Support - From Reactive to Proactive » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

IDC DATA CENTER SUPPORT: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

Bad Customer Support Is Not a Software Problem » The TEC Blog
Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

IDC DATA CENTER SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.

IDC DATA CENTER SUPPORT: Data Center Automation Data Center Automation Source: Quocirca Ltd Document Type: White Paper Description: With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response
10/30/2007 6:19:00 PM

The When, Why, and How of ERP Support for Lean
Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”: specific lean initiatives will fail if specific ERP aspects are neglected. However, other lean initiatives and ERP functionality have little in common.

IDC DATA CENTER SUPPORT:
3/16/2007 11:57:00 AM

Preparing the Data Center for a Move to Virtualization
This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization.

IDC DATA CENTER SUPPORT: Preparing the Data Center for a Move to Virtualization Preparing the Data Center for a Move to Virtualization Source: Focus Research Document Type: White Paper Description: This primer is designed to provide business decision makers and other potential buyers with basic knowledge about the exploding market of the virtualization industry—its evolution and the current landscape, along with a glossary of terms. It also includes a checklist of signs that your data center needs virtualization. Preparing the
5/4/2011 3:11:00 PM

About Big Data
TEC analyst Jorge Garcia discusses the key issues surrounding big data, the different ways to manage it, and the major vendors offering big data solutions. There may not be a consensus with respect to just how big

IDC DATA CENTER SUPPORT: About Big Data About Big Data Jorge García - November 18, 2011 Read Comments There is no general consensus with respect to how big big data is—some companies deal with data volumes in the order of terabytes or even petabytes—but not many people will disagree that managing these huge amounts of data represents a challenge. It’s fair to say that we’re dealing with big data when traditional relational databases and systems are no longer sufficient. Things as simple as data storage and movement
11/18/2011 2:08:00 PM

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

IDC DATA CENTER SUPPORT: Rimini Street, support and maintenance, enterprise applications, third party providers, support programs, support fees, tax and regulatory updates, upgrades, information technology, IT, enterprise software support, and enterprise resource planning, ERP.
4/23/2007

How Performance Support Creates High-performance Employees
Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

IDC DATA CENTER SUPPORT:
1/9/2007 9:10:00 AM

Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

IDC DATA CENTER SUPPORT: Minimizing the Total Cost of Technical Support for Enterprise Applications Minimizing the Total Cost of Technical Support for Enterprise Applications David Bourque - September 28, 2009 Read Comments Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a
9/28/2009

What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

IDC DATA CENTER SUPPORT: software support and maintenance, enterprise applications, information technology, IT, maintenance fees, software upgrades, scalability, enterprise platforms, service-oriented architecture, SOA, customization, functionality, custom code, customized support, technical support, support hotlines, service-level agreements, SLA, fixes and patches, multi-tiered escalation process, IT risk.
4/2/2007


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