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Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By

i select travel insurance  Assistance Group Shares Best Processes to Improve Quality, Efficiency Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the 'SOKE' process improvement program, Mondial discovered inefficiencies, managed sharing processes, and improved collaboration across the organization. See how this led to high cost savings and improved client services. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » i select travel insurance


How to Choose a Manufacturing System
If you’ve worked for more than one manufacturing company, you know that each one is different. Different processes, systems, problems—all these variations mean

i select travel insurance  complex systems. What should I look for in an ASP? First-rate solutions and superior levels of customer service and support. State-of-the-art software, hardware, and network infrastructure. An advanced system for data protection, backup, and recovery. Proactive detection of malicious code, viruses, and system intrusion. Service level agreements that clearly specify the levels of performance, consistency, and availability. Flexible subscription service'monthly, one-year, and two-year agreements. 24 / 7 Read More...
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

i select travel insurance  says Mr Danilewitz. “When I click on a customer’s name, I can see everything he or she is doing under the umbrella of our business. It helps drive the company’s priorities.” As a result, today ABSG can focus its efforts on just-in-time delivery to its customers. For example, a hospital does not want to stock more of an expensive cancer drug than it needs. ABSG’s CRM system can track both the hospital’s historic use of the drug and its inventory, allowing the distributor to ship what the Read More...
State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

i select travel insurance  'When employees have questions, I can log on and see their live session so that I can help them in minutes instead of spending days passing e-mails back and forth,' said Griffin. Using built-in workflow, modifications are routed to the appropriate approver and made 'live' once authorized. By automating day-to-day changes through electronic workflow and empowering employees to handle updates on their own, records are current and accurate. 'The decision to use UltiPro's Web tools and move to a paperless Read More...
It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

i select travel insurance  economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high-margin and customer-captive business, and yet, still underserved. General Electric (GE) would be the proverbial example of a company that has focused on aftermarket opportunities, going so far as to call itself a services company as opposed to a products company. GE indeed, starting with Jack Welch’s long chief executive officer (CEO) tenure, has been widely Read More...
Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?)
Metadata (“data about data”) is essential for data warehousing. Metadata standards allow different products to interact. Without standards, different vendors

i select travel insurance  Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?) Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?) M. Reed and D. Geller - May 16, 2000 Overview Metadata ( data about data ) is essential for data warehousing. In order to populate a database, extract data, or run a report, more is required than simply raw data. The tools involved must also understand the context, or meaning, of the data. This is one of the purposes of metadata. Consider 2.5. This Read More...
Madison Electric and Standard Electric Select Infor SX.e
Infor’s reinvigorated wholesale distribution software has new wins. Most recently, the Madison Electric and Standard Electric companies, both family-owned and

i select travel insurance  Electric and Standard Electric Select Infor SX.e Infor’s reinvigorated wholesale distribution software has new wins. Most recently, the Madison Electric and Standard Electric companies, both family-owned and operated for 100 years, have selected Infor Distribution SX.e to improve internal processes as well as customer and vendor experiences. It’s also expected that the flagship distribution enterprise resource planning (ERP) suite (see vendor snapshot here ) will accommodate expanding Read More...
Top 10 Reasons For Having A Project Kickoff - Part I
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't

i select travel insurance  Project Kickoff - Part I Top 10 Reasons For Having A Project Kickoff - Part I Featured Author - Joseph J. Strub - December 31, 2003 Introduction You are about to embark on an important project. Perhaps the project is implementing an ERP package, getting critical applications ready for the busy season, or setting up a warehouse and inventory for radio frequency operations. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't miss this excellent Read More...
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

i select travel insurance  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

i select travel insurance  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More...
The Best CMS for You: Tips on How to Select Your Next CMS
When you know that a new content management system (CMS) is needed for your organization, how do you decide which one to implement? Do you decide based on size,

i select travel insurance  Best CMS for You: Tips on How to Select Your Next CMS When you know that a new content management system (CMS) is needed for your organization, how do you decide which one to implement? Do you decide based on size, price, ease of use, or something else? Finding the best CMS for your needs can be a challenging task. In this white paper, you'll get an inside look into the CMS selection process, including an overview of the CMS landscape, the proper approach to selecting a CMS, how to narrow and define your Read More...
TEC Helps Companies Compare, Select, and Evaluate PPM or Project Portfolio Management Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Project Portfolio Management (PPM) Evaluation Center, to help project

i select travel insurance  on failed IT projects in the United States alone. Organizations are losing billions of dollars each year because they select the wrong hardware, middleware, and software, as a result of inadequate vendor information and evaluation processes. Such losses are increasingly apparent within price-sensitive, small and medium enterprises, which require accurate IT information to be collected quickly and cost-effectively during software evaluation processes. According to TEC, selections for PPM, ERP, ECM, CRM, Read More...
Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 2: Comparison, Challenges, & Recommendations
The battle for the dominance in Web services has so far largely been a war of words without the clear winner yet (and not any time soon). While interoperability

i select travel insurance  Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 2: Comparison, Challenges, & Recommendations Event Summary February appeared to be the month in which Web Services earned notable legitimacy. Recently, IBM and Microsoft , the two largest proponents of Web Services, and a slew of other prominent IT companies and enterprises ( Accenture , BEA Systems , Hewlett-Packard , Fujitsu , Intel , Oracle , and SAP to name some) have joined to form the Web Services Interoperability Organization (WS-I, Read More...
What I Hate About HTML5, Multi-Tenancy, and Context-Aware Computing
The terms HTML5, multi-tenancy, and context-aware computing are often-used technology buzzwords representing the current megatrends of mobility, the cloud, and

i select travel insurance  I Hate About HTML5, Multi-Tenancy, and Context-Aware Computing The terms HTML5, multi-tenancy, and context-aware computing are often-used technology buzzwords representing the current megatrends of mobility, the cloud, and data in enterprise software. Read on to learn the story behind these buzz-words and what to watch out for in your enterprise software research. Read More...

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