Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.
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conference made clear just how difficult it is for any company to manage its wireless and landline (private branch exchange [PBX], voice over Internet protocol [VoIP], fax, phone card, etc.) telecom spend in these days of a mobile and telecommuting workforce with a proliferation of devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, and mobile point-of-sale (POS) devices. The task of providing devices to employees and managing them is left to