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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 hosted managed file transfer service mft

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Magic Quadrant for Managed File Transfer


Companies should consider managed file transfer (MFT) suite vendors that meet their tactical and strategic needs. It's all too easy to be reactive and deploy technology that supports only one file transfer protocol and one standard for secure file transfers. It's more prudent to deploy a product that can be easily expanded and upgraded to handle multiple protocols and multiple standards in a well-managed, auditable way.

hosted managed file transfer service mft  Strengths LeapFILE offers fully hosted MFT suite functionality, with centralized monitoring and management in a software-as-a-service model (MFTaaS). LeapFILE''s focus on ad hoc file transfer (the most common type of file transfer) reduces the burden on e-mail systems and other collaborative infrastructures. Cautions LeapFILE is part of a growing set of vendors that uses the cloud as a platform and delivery mechanism, so they don''t completely map to Gartner''s MFT taxonomy. Most companies cannot and will Read More

Secure Managed File Transfer with BizLink


Part of the BizManager product suite, BizLink is an enterprise-level electronic data interchange (EDI) solution and business-to-business (B2B) gateway. It’s designed for secure managed file transfer, regardless of disparate data types, transports, and connectivity methods. Find out how Bizlink can protect private data, and simplify the management of a complex community of external partners and internal organizations.

hosted managed file transfer service mft  File Transfer Components , Hosted Managed File Transfer Service , Size Transfer Files , Secure File Transfer Server , Managed File Transfer Space . A member of the BizManager&8482; product suite, BizLink&8482; is a powerful and scalable enterprise-level server solution that provides for the secure managed file transfer of critical business documents regardless of disparate data types, transports and connectivity methods. It can protect your private data as well as simplify the management of a complex Read More

Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

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Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

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Market Landscape Report: Field Service Management


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Service-oriented Architecture-Savior or Nemesis?


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hosted managed file transfer service mft  oriented Architecture-Savior or Nemesis? Service-oriented Architecture—Savior or Nemesis? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Hitachi Consulting UK Named as 2009 Microsoft Partner of the Year for SOA and Business Process Source : Hitachi Consulting Resources Related to Service-oriented Architecture—Savior or Nemesis? : service-oriented architecture (SOA) (Wikipedia) Service-oriented Architecture—Savior or Read More

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PDG Group Model974

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

hosted managed file transfer service mft  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

hosted managed file transfer service mft  through Service Excellence Differentiation through Service Excellence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

hosted managed file transfer service mft  client data center or hosted in a secure off-site facility), and system management (i.e., maintained either by the client or by Servigistics). In my opinion, “social media” will go the way of “e-business.” That is, it will become such an integral part of how business is conducted that you will no longer hear it called out as a separate endeavor. TEC: Who are the decision makers within an enterprise when it comes to buying your products and services: IT departments or line of business (LoB) folks? Read More

Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

hosted managed file transfer service mft  and Leverage Your Existing Service Life Cycles Only IBM offers integrated service management solutions for all industries — across business and IT — addressing the full service lifecycle, both within and beyond the datacenter. Discover how to transform your assets — traditional IT, physical, and emerging smart assets — into unique business value. Source: IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Technology Read More

Self Service Business Intelligence


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