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Documents related to » hosted ip pbx voip service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

HOSTED IP PBX VOIP SERVICE: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

HOSTED IP PBX VOIP SERVICE: customer service, customer expectations, business processes, customer service tips, improve customer service, definition of customer service, customer service skills, business process management, quality customer service, customer service training, customer service expectations, business process modeling, good customer service, excellent customer service, business process design, customer support services, business process mapping, business process consulting, business process software, business process improvement, business process documentation, core business processes, good customer .
11/26/2010 8:44:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

HOSTED IP PBX VOIP SERVICE: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

HOSTED IP PBX VOIP SERVICE: well for hosting adoption, hosted software finally looks and feels more like traditional rich user interface client /server applications. This is because of tools such as JavaScript that provide error-checking and validation on the client side. Additionally, and possibly even more importantly, the development of dynamic hypertext markup language (DHTML) has allowed Web content to change every time it is viewed, by enabling a Web page to react to user input without sending requests to the Web server. This,
3/15/2006

How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

HOSTED IP PBX VOIP SERVICE: convert service calls sales, convert, service, calls, sales, service calls sales, convert calls sales, convert service sales, convert service calls..
7/21/2009

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog


HOSTED IP PBX VOIP SERVICE: CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog


HOSTED IP PBX VOIP SERVICE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog


HOSTED IP PBX VOIP SERVICE: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

HOSTED IP PBX VOIP SERVICE: field service management, FSM software, field service culture, field service company executives, field service revenue goals, field service business success, ServiceMax.
6/11/2013 4:52:00 PM

The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

HOSTED IP PBX VOIP SERVICE:
3/30/2006 5:26:00 PM

Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

HOSTED IP PBX VOIP SERVICE: of whether on demand hosted offerings can be properly integrated with existing on-premise applications as well as skepticism over the usefulness of adapting SaaS or on demand solutions to unique business processes and practices top the list of doubts. Salesforce.com and other SaaS-evangelist companies typically offer workable solutions for such standard business operations as capturing sales opportunities and leads. However, by using true multi-tenant architecture, which allows volumes of numerous
1/12/2007


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