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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 highest resolution model mis

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for the Oil and Gas Industry (Upstream)

The model of ERP systems for the upstream oil and gas sector addresses the particularly specialized business model of this industry. It is common practice for companies, individuals, and government agencies to form partnerships to explore, develop, and share production of oil wells. More often than not, this is a short-term alliance rather than a long-term partnership, and business structuring must therefore be flexible at initial set-up and throughout the lifespan of the venture. This model of ERP systems includes criteria for financials, human resources, production data capture and reporting, maintenance management, and supply chain management (SCM) functionality. 

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Documents related to » highest resolution model mis

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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The Essential ERP - Its Genesis & Future


Knowing the history and evolution of ERP is essential to understanding its current application and its future developments. Each step in the evolution of ERP is built on the fundamentals and principles developed within the previous one.

highest resolution model mis  mismanagement initially gained the highest priority status. Silently, the need to order only what was really needed crept onto the horizon. No longer could a company afford to order some of everything. Orders had to be based on what was being sold. What was already in inventory or committed to arrive on a purchase order offset this requirement. As a result, Materials Requirements Planning ( MRP ) computer systems were developed to provide for ''having the right materials come in at the right time''. The Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

highest resolution model mis  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More

UNIT4 Multi-tenancy SaaS Delivery Model Accreditation


Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this service provider has to offer. This report will assist organizations looking to determine the best-fit service provider for their implementation needs. Based on information provided to TEC by UNIT4 and its clients, this report focuses on real-life implementation projects delivered by the service provider to three of its existing clients.

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Leveraging the SaaS Model for Business Benefits of ISVs


The SaaS delivery model promises the consumer a pay-per-use model for consuming software without any up-front capital expenditure in terms of buying the license and infrastructure, and without the overhead of maintaining the infrastructure necessary to run the software. That said, there are three levels of SaaS maturity among ISVs. Download this white paper to learn about the shortcomings and merits of each SaaS maturity level.

highest resolution model mis  SaaS,Software as a Service,ISV,ISVs Read More

ERP for the Oil and Gas Industry (Upstream) Software Evaluation Report


The model of ERP systems for the upstream oil and gas sector addresses the particularly specialized business model of this industry. It is common practice for companies, individuals, and government agencies to form partnerships to explore, develop, and share production of oil wells. More often than not, this is a short-term alliance rather than a long-term partnership, and business structuring must therefore be flexible at initial set-up and throughout the lifespan of the venture. This model of ERP systems includes criteria for financials, human resources, production data capture and reporting, maintenance management, and supply chain management (SCM) functionality.

highest resolution model mis   Read More

Successful Supply Chains Part II: Supply Chain Alignment Assessment—A Road Map


The Supply Chain Operations Reference Model (SCOR) describes the supply chain as extending from the supplier’s supplier to the customer’s customer. This white paper from Waer Systems explores the process within SCOR of procuring incoming goods and the relationship with the upstream supplier, and details how a supply chain alignment assessment can help you with mapping your supply chain ROI.

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Facility Operations Maturity Model for Data Centers


An operations & maintenance (O&M) program determines to a large degree how well a data center lives up to its design intent. The comprehensive data center facility operations maturity model (FOMM) presented in this paper is a useful method for determining how effective that program is, what might be lacking, and for benchmarking performance to drive continuous improvement throughout the life cycle of the facility. This understanding enables ongoing concrete actions that make the data center safer, more reliable, and operationally more efficient.

highest resolution model mis  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations maturity model, FOMM Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

highest resolution model mis  Contact Resolution: How to Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Read More

The Cost of Culture Clash: Building a Collaboration Model for Twenty-first Century Globalization


Offshoring is well-entrenched in most global corporations today and has in fact become a necessary means of supporting business growth. And as companies familiar with offshoring will agree, integrating diverse cultures and geographies is essential. If unaddressed, it can lead to lack of trust, low morale, and loss of productivity. More often than not, these outcomes are mistaken for issues with governance, delivery or project reducing chances of success. What is required is a training program tailored to the design, delivery, content, outcomes, and cultural organization of your enterprise. Download this white paper to learn more now.

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Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center


Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management.

highest resolution model mis  virtualization management, virtualization systems, resource and performance management Read More

Enabling Growth through Business Model Innovation


Organizations increasingly see business model innovation—not new products and services—as the basis of their competitive advantage. Common approaches to innovation include improvements to customer experience and supply chain management, and implementation of a service-oriented architecture (SOA). Learn how these innovations can help create new opportunities for companies and their customers, partners, and suppliers.

highest resolution model mis   Read More

Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model


Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

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Accenture (nee Andersen Consulting) Marries New Business Model to Make its Mark


Accenture has moved from its former identity Andersen Consulting to a new mark and strategy aligned to its competitors in the market place. Since the arbitrators ruling in August, 2000, Accenture’s transformation has rapidly moved the organization from being centered around four competencies to a group of Service Lines.

highest resolution model mis  and Accenture was the highest rated out of those. The result of all this narrowed the list down to 50. More trademark checks shortened it down to 10, and then finally a subcommittee reduced it to 4. Accenture was picked the winner on the announcement day, October 26. It was quite an effort and accomplishment in 80 days for the organization. The Accenture Transformation The name Accenture, created by Kim Petersen, a senior manager in Oslo, Norway, was meant to inspire a sense of ''adventure'' and an Read More

Value-selling Maturity Model: Key to Sales in Tough Times


Showing value has always been key to greater sales and higher prices. However, the bar has been raised. It’s often no longer enough to claim value—now the customer has to see, believe, and care about the value. Sales organizations must get their eyes back on the value ball, with five value-selling maturity levels that tie in to sales effectiveness. Learn how to improve your revenues while reducing sales effort and costs.

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