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PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » high speed internet service providers ims


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

high speed internet service providers ims  Find Service Providers , High Speed Internet Service Providers , Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Read More...
Bullet-proofing Instant Messaging
As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability

high speed internet service providers ims  it either by the high cost and complexity of implementing an in-house IM solution or by the lack of control and security of public IM clients. Source : MessageLabs | Now part of Symantec Resources Related to Bullet-proofing Instant Messaging : Instant Messaging (IM) (Wikipedia) Bullet-proofing Instant Messaging Instant Messaging is also known as : Instant Messaging Accounts , Instant Messaging Acronyms , Instant Messaging Application , Instant Messaging Client , Instant Messaging Code , Instant Read More...
How one high-tech firm listens to its high-tech clients
Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America''s most

high speed internet service providers ims  one high-tech firm listens to its high-tech clients Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America''s most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, They''re not afraid to push the system. Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

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Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

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Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

high speed internet service providers ims  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

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Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

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Case Study: High Concrete
High Concrete encountered several challenges in trying to understand its customer relationship management (CRM) data. Its CRM reporting involved lengthy and

high speed internet service providers ims  Study: High Concrete High Concrete encountered several challenges in trying to understand its customer relationship management (CRM) data. Its CRM reporting involved lengthy and error-prone processes. After seeing a demonstration of a business intelligence (BI) application specifically designed for its Dynamics CRM system, the company knew integrating the two systems would be easy—and provide flexible reports, quickly and accurately. Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

high speed internet service providers ims  sell whatever brings the highest commission. This is not a risk if the commission structure is effective and designed to drive the right behavior, but, in some cases this is not so and sales, in true terms, can drop, but the full sales commission will still have to be paid out. In the best case the account team will review the client with the following departments: The Commercial group : to examine the existing contract to determine the profitability of the client and the potential to maneuver and create Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

high speed internet service providers ims  and to handle the higher volume of interactions with customers. Companies must also identify the metrics they will need to measure their self-service efforts. Though a service center is still largely viewed as a cost center, many traditional metrics are not appropriate any longer. A multitude of factors can impact a call center''s key performance indicators (KPIs), and this is before any attempt is made to implement and deploy the multichannel call center agent concept. Therefore, KPIs, such as average Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

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Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

high speed internet service providers ims  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More...

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