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Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem

high quality voice service  creation of consistent and high quality customer service—no matter who or where the players are. This article is from Parallax View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . ChainLink Research is a bold new supply chain research organization dedicated to helping Read More

Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » high quality voice service


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

high quality voice service  has a number of high-profile customers, including Konica-Minolta, Turtle Wax and Dunkin' Donuts. In order to serve its customers, VAI relies on its internal IT systems to provide a competitive advantage. In today's environment, you simply can't compete without an IT infrastructure that lets you quickly and accurately develop and deploy new systems, says Todd Endsley, director of e-business solutions at VAI. Not only do we have offices spread across North America, but the SMB market is very Read More
Eppraisals.com Gives Lante High Marks
E-business service provider Lante Corporation meets a tight schedule and builds a complicated website to help launch eppraisals.com.

high quality voice service  selling at auction. Her high profile and experience in the industry assisted her in early 1999 to raise several million dollars from contacts in the industry, to subsequently hire key personnel, and launch the business. The eppraisals.com site is composed of three distinct parts: a consumer side where customers upload images and other data for evaluation; a second site for the 700 plus members of a geographically dispersed network of nationally recognized experts who view and evaluate the items, and a Read More
Voice over IP Manageability
The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software! Is

high quality voice service  ergonomically designed phones, state-of-the-art, highly reliable switches, and feature-rich software for enterprise-class functionality at a low total cost of ownership. Source : Shoretel Resources Related to Voice over IP Manageability : Voice over Internet Protocol (VoIP) (Wikipedia) Total cost of ownership (TCO) (Wikipedia) Voice over IP Manageability Manageability is also known as : Manageability , Manageability Reliability , Web Services Manageability , SQL Server Manageability , Manageability Read More
Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of

high quality voice service  telecommunication platform without the high expense of traditional small business phone systems. It is simple to install, even easier to use and reduces telecommunication costs while providing powerful new features. Packet8 Virtual Office is a hosted VoIP phone service that replaces the need for private branch exchanges (PBXs) for companies in the same building or in regional offices spread across the globe. In addition to PBX-functionality, Virtual Office service plans provide unlimited local and long Read More
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

high quality voice service   Read More
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

high quality voice service  multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North America and in Morocco.   Zef Scientific offers various service plans, including preventive maintenance, Read More
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

high quality voice service   Read More
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

high quality voice service  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More
Service Partners
Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management

high quality voice service  ERP, CRM, SCM, business consulting Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

high quality voice service   Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

high quality voice service  complex products, such as high tech and industrial machinery, even a knowledgeable individual may have difficulties resolving particular equipment problems. Providing field service and other agents with solutions that can provide recommendations at key transition points can help speed up problem resolution. Leverage Service Interactions for Sales With response rates to traditional direct marketing dropping, companies in service-intensive industries are taking advantage of incoming service calls and Web Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

high quality voice service  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

high quality voice service  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

high quality voice service  a result of these high stakes, prospective buyers of professional services want evidence - or at least some assurance - of probable success. At the root of this need for assurance is credibility - credibility of the firm, of the people in the firm, and of the service offering itself. By productizing a service offering, the professional services firm is, in effect, improving the credibility of the offering by making it more tangible, thus providing a glimpse into the actual service experience. Consider an Read More

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