X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 high quality voice service


Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem

high quality voice service  creation of consistent and high quality customer service—no matter who or where the players are. This article is from Parallax View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's analysts, top industry executives, researchers, and fellow practitioners. To view the entire magazine, click here . ChainLink Research is a bold new supply chain research organization dedicated to helping

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

Evaluate Now

Documents related to » high quality voice service

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

high quality voice service  has a number of high-profile customers, including Konica-Minolta, Turtle Wax and Dunkin' Donuts. In order to serve its customers, VAI relies on its internal IT systems to provide a competitive advantage. In today's environment, you simply can't compete without an IT infrastructure that lets you quickly and accurately develop and deploy new systems, says Todd Endsley, director of e-business solutions at VAI. Not only do we have offices spread across North America, but the SMB market is very Read More

Eppraisals.com Gives Lante High Marks


E-business service provider Lante Corporation meets a tight schedule and builds a complicated website to help launch eppraisals.com.

high quality voice service  selling at auction. Her high profile and experience in the industry assisted her in early 1999 to raise several million dollars from contacts in the industry, to subsequently hire key personnel, and launch the business. The eppraisals.com site is composed of three distinct parts: a consumer side where customers upload images and other data for evaluation; a second site for the 700 plus members of a geographically dispersed network of nationally recognized experts who view and evaluate the items, and a Read More

Voice over IP Manageability


The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software! Is it possible to reduce the total cost of ownership (TCO) of technology platforms? Voice over Internet protocol (VoIP) manageability can be a crucial step in self-provisioning users and unburdening valuable network professionals.

high quality voice service  ergonomically designed phones, state-of-the-art, highly reliable switches, and feature-rich software for enterprise-class functionality at a low total cost of ownership. Source : Shoretel Resources Related to Voice over IP Manageability : Voice over Internet Protocol (VoIP) (Wikipedia) Total cost of ownership (TCO) (Wikipedia) Voice over IP Manageability Manageability is also known as : Manageability , Manageability Reliability , Web Services Manageability , SQL Server Manageability , Manageability Read More

Internet-based Phone Service for Small to Midsize Companies


Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

high quality voice service  telecommunication platform without the high expense of traditional small business phone systems. It is simple to install, even easier to use and reduces telecommunication costs while providing powerful new features. Packet8 Virtual Office is a hosted VoIP phone service that replaces the need for private branch exchanges (PBXs) for companies in the same building or in regional offices spread across the globe. In addition to PBX-functionality, Virtual Office service plans provide unlimited local and long Read More

The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

high quality voice service   Read More

Zef Scientific Selects IFS Enterprise Service Management


IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business.

high quality voice service  multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North America and in Morocco.   Zef Scientific offers various service plans, including preventive maintenance, Read More

MSF R2 Service Architecture


As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

high quality voice service   Read More

Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

high quality voice service  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More

Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

high quality voice service  ERP, CRM, SCM, business consulting Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

high quality voice service   Read More

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

high quality voice service  complex products, such as high tech and industrial machinery, even a knowledgeable individual may have difficulties resolving particular equipment problems. Providing field service and other agents with solutions that can provide recommendations at key transition points can help speed up problem resolution. Leverage Service Interactions for Sales With response rates to traditional direct marketing dropping, companies in service-intensive industries are taking advantage of incoming service calls and Web Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

high quality voice service  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

high quality voice service  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More

Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

high quality voice service  a result of these high stakes, prospective buyers of professional services want evidence - or at least some assurance - of probable success. At the root of this need for assurance is credibility - credibility of the firm, of the people in the firm, and of the service offering itself. By productizing a service offering, the professional services firm is, in effect, improving the credibility of the offering by making it more tangible, thus providing a glimpse into the actual service experience. Consider an Read More