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Software Functionality Revealed in Detail
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 help desk management tools

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Documents related to » help desk management tools

The Underbelly of Software Project Management Tools


Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration of each project, divide work into components and tasks; provide quality assurance; and generate detailed performance metrics. Find out how many project management solutions are missing the mark, and learn what to look for when choosing a solution of your own.

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Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

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Quantifying the Value of Software Asset Management


If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas where an SAM solution can deliver the most tangible, quantifiable cost savings to your company. You’ll also learn how to calculate the potential return on investment (ROI) on an SAM solution in order to present senior management with a compelling business case.

help desk management tools  costeffectiveness of support and help desk operations, and the ability to create knowledge bases and best practices around software management as some of the major benefits SAM can offer. Not less important than the benefits that companies can achieve through the implementation and use of SAM, tough, are the serious commercial, legal, operational, and financial risks they face if they don’t put in place the procedures and tools needed to effectively manage their software applications. A poll conducted Read More

Keys to Implementing Project Portfolio Management


Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide real value, many organizations are finding PPM implementations difficult. However, there are key approaches that can increase your likelihood of success, as well as an effective step-by-step process for implementing PPM within your organization.

help desk management tools  summarize project data to help identify where attention is needed.. Capability to monitor, learn and improve. PPM’s promise is increased value from project investments. You’ll want to evaluate and measure the contributions of projects (Did the project complete on time and on budget? Did it produce the anticipated benefits?). You’ll also want to evaluate and critique the PPM process (Did the process work smoothly? What do participants think worked well and not so well? What can we do better next Read More

Are You Ready for Enterprise Feedback Management?


Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your company and your overall profitability. EFM includes not only aggregating feedback from multiple stakeholders, across multiple channels, but also getting real-time, actionable information to where it’s relevant in the company. Learn more about implementing EFM.

help desk management tools  internal service, tying into help desk processes and other HR systems. The main difference between CRM systems and EFM can be over-simplified by suggesting that CRM systems generally know everything about your customers, except how they felt about their actual experience. CRM systems document and analyze things like buying behaviors, likes and dislikes, contact details, demographic information, and so forth. EFM systems provide information, from the customers’ own mind, about feelings and perceptions Read More

Oracle Transportation Management


Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning (ERP) or legacy order management system as well as any commercial best-of-breed or legacy warehouse management system (WMS). Oracle Transportation Management, part of the Oracle E-Business Suite, integrates with Oracle Order Management and Oracle Warehouse Management to ensure effective fulfillment of customer orders.  

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NEXGEN Asset Management


NEXGEN Asset Management provides engineering, management and technology consulting services and produces software solutions. We bring over25 years of consulting experiences in the engineering, operations, maintenance, management and technology. The unique combination of our expertise gives us the comprehensive perspectives of asset management solutions. The synergies between our software developers, management consultants and engineers have resulted in the development of NEXGEN Asset Management, the Industry Leading Asset Management Software

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Mobile Device Management Comparison Guide


In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions.

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Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management


The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging and risky. This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management.

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Effective Labor Management Provides Big Payback


Find out how in top five reasons for a labor management project.

help desk management tools  effective labor management strategy helps you determine the amount of time employees spend doing unproductive work; how long it should take to do a specific task; the true capacity of your workforce; and where you need to focus your labor resources. The ability to identify and increase performance levels is a key benefit of a well-designed labor management model. Find out how in Top Five Reasons for a Labor Management Project . Learn how to work smarter . Download your PDF copy of Top Five Reasons for a Read More

Talent Management


Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

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Enterprise Configuration Management for Risk Mitigation


Enterprise configuration management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an audit trail of changes against that infrastructure. The ECM process manages the revision and status of all the digital assets in an IT infrastructure. This white paper by Chris Kincaid from Configuration Management, Inc. discusses the benefits of ECM for risk mitigation.

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Talent Management RFI/RFP Template


Recruitment and Staffing, Personnel Management, Career Development and Succession Planning, Learning Management, Performance and Compensation Management, Workforce Planning, Product Technology and other criteria for Talent Management applications

help desk management tools  Talent Management Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Talent Management software selection projects. Features and functions included in this Talent Management Template: Recruitment and Staffing Personnel Management Career Development and Succession Planning Learning Management Performance and Compensation Management Workforce Planning Product Technology and other criteria for Talent Management applications This functional and Read More

Enterprise Content Management: It Is More Than Just Web Content Management


Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions, others are integrating ECM with other systems, and all are focusing on key areas.

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