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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 help desk management tools scm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Documents related to » help desk management tools scm

The Underbelly of Software Project Management Tools


Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration of each project, divide work into components and tasks; provide quality assurance; and generate detailed performance metrics. Find out how many project management solutions are missing the mark, and learn what to look for when choosing a solution of your own.

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Supplier Relationship Management: Benefits and Challenges


Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships, and integrate information systems to share information with suppliers.

help desk management tools scm  implemented SRM solution will help companies to overcome most, if not all, of the above challenges. About the Author Al Bukey , P. Eng., CFPIM, CIRM, CSCP, has over twenty-five years'' experience in supply chain, ERP, and JIT systems, as well as in industrial engineering, manufacturing applications, management consulting, and training. President of Canadian-based ABCO Engineering and Operations Management Ltd., Bukey has been a consultant for manufacturing companies in establishing supply chain systems, Read More

New Dimensions in EC and SCM Part 2: The Efficiency Gains of E-Procurement


From point-and-click ordering using Web-based catalogs of individual suppliers, to marketplaces that bring together in one place the products or services offered by multiple suppliers, to live auctions that determine the lowest-price bidder — there is a wide range of new e-procurement methods and tools to help businesses buy goods and services better, faster, and cheaper.

help desk management tools scm  and fresh perspectives to help clients achieve bottom-line improvements in profitability, effectiveness, and market position. Mr. Elliff has sixteen years experience consulting to a wide range of Fortune 500 and other companies, with particular expertise in supply chain management, including product development, forecasting, procurement, scheduling, manufacturing, transportation, logistics, inventory management, and customer service. He has written and spoken widely about these topics in a number of Read More

PeopleSoft Keeps Truckin’ On A Potholed Road Ahead


In spite of the impression that currently PeopleSoft can do nothing wrong, many users of the older versions of its products might be bracing themselves for a less than smooth product upgrade ride.

help desk management tools scm  Support, CRM Sales, CRM Help Desk, CRM FieldService, and CRM Interaction Management, as well as PeopleSoft''s analytics tools. This is reportedly one of the biggest deals PeopleSoft has won in the CRM sector while going up against top competitor Siebel Systems Inc. , with a few more significant wins to be announced soon. On August 6, PeopleSoft announced that the U.S. Department of Defense (DOD) has licensed the PeopleSoft 8 Human Resources Management System ( HRMS ). The solution will provide personnel Read More

A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

help desk management tools scm  mail, and telemarketing, and help design, execute, and manage personalized, permission-based campaigns. Surado CRM 5.0 also allows for the planning, design, execution, and management of multichannel permission-based marketing campaigns. Users can assign tasks and responsibilities according to revenue projections, campaign periods, targeted audiences, and channels. Potential deployment issues can be identified, and resources re-allocated. E-mail and fax campaigns can be set up for automated execution and Read More

Efficient Project Management


Successfully meeting today’s business challenges requires effective project management. How well your organization manages projects, tracks costs, and identifies and addresses project-related issues can have a big impact on your bottom line. But if your company still relies on traditional, stand-alone project management applications, most likely you lack the end-to-end process support you need to ensure success.

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HRN Management Group


Since it began in 1989, HRN Performance Solutions, a division of CU Solutions Group, has grown into a well-respected human resource and talent management solutions and consulting company with a focus on employee performance, compensation administration and HR compliance.

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Why Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program


Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers, and ever-changing skills sets necessary for success. That’s why organizations can see solid return on investment (ROI) by balancing recruitment with an investment not just in training, but in comprehensive talent management. Download this white paper to read more.

help desk management tools scm  talent management, talent management strategy, talent management ROI Read More

New TEC 2011 Human Capital Management Buyer's Guide


In TEC's 2011 Human Capital Management Buyer's Guide, learn about the...

help desk management tools scm  tec 2011 human capital management buyer guide,tec,human,capital,management,buyer,guide,2011 human capital management buyer guide,tec human capital management buyer guide,tec 2011 capital management buyer guide,tec 2011 human management buyer guide. Read More

Case Study: SAP and Sales Management


To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships.

help desk management tools scm  a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More

Effective Labor Management Provides Big Payback


Find out how in top five reasons for a labor management project.

help desk management tools scm  effective labor management strategy helps you determine the amount of time employees spend doing unproductive work; how long it should take to do a specific task; the true capacity of your workforce; and where you need to focus your labor resources. The ability to identify and increase performance levels is a key benefit of a well-designed labor management model. Find out how in Top Five Reasons for a Labor Management Project . Learn how to work smarter . Download your PDF copy of Top Five Reasons for a Read More

Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems


To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on the cost benefit for EDMS/ERMS.

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Enterprise Performance Management: Key to Rapid Response for Today's Successful Midsize Companies


In today's business climate, enterprise performance management (EPM) systems have risen from the status of "nice-to-have" to "must have" for midsize companies, particularly those that experienced substantial growth prior to the current economic downturn. This paper discusses some of the ways the new unpredictability of external market forces has escalated the value of precise internal forecasts and quick decision-making for these companies.

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Talent Management


Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

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