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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

help desk and call management  automation, contact center, and help desk applications by providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inquiry, complaint, etc.) comes in, and the agent Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » help desk and call management


10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

help desk and call management  initiative within the IT help desk or customer contact center. Often KM practices relating to service and support can be defined as knowledge-powered problem resolution - using a knowledge base, knowledge sharing, collaboration and knowledge reuse to efficiently solve customer questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

help desk and call management  Tools | IT Service Help | IT Service Level | IT Service Level Agreement | IT Service Level Agreements | IT Service Level Management | IT Service Level Manager | IT Service Levels | IT Service Lifecycle | IT Service Management | IT Service Management Best Practices | IT Service Management Business | IT Service Management Essentials | IT Service Management Framework | IT Service Management Metrics | IT Service Management Process | IT Service Management Processes | IT Service Management Program | IT Service Read More
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

help desk and call management  existing call center / help desk systems such as Remedy AR System, leading SIM / SEM solutions such as Symantec SESA V2,patch management systems such as McAfee Remediation Manager, and Cisco Security Monitoring, Analysis, and Response System. Accuracy / Performance How accurate is the VM solution? If the solution happens to miss a vulnerability that hackers use to compromise your network, the answer is Not accurate enough. If the solution inaccurately points out issues that are not real (i.e. Read More
Are You Ready for Enterprise Feedback Management?
Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your

help desk and call management  internal service, tying into help desk processes and other HR systems. The main difference between CRM systems and EFM can be over-simplified by suggesting that CRM systems generally know everything about your customers, except how they felt about their actual experience. CRM systems document and analyze things like buying behaviors, likes and dislikes, contact details, demographic information, and so forth. EFM systems provide information, from the customers’ own mind, about feelings and perceptions Read More
Goal-oriented Autonomic Business Process Management
Business process management (BPM) is an approach to administering business processes that involves people, organizations, and technologies—and can be carried

help desk and call management  Whitestein Technologies,change management,management change,business management process,business process management,continuous improvement,business operations,management of change,download bpm,and change management,business process modeling,change management in,change management process,bpm software,bpm free Read More
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

help desk and call management   Read More
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

help desk and call management  and processes to content, helping to ensure that specific information assets from across the enterprise are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features. Read More
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

help desk and call management  accounting management system,accounting software,asset management software,asset management system,asset tracking,asset tracking software,asset tracking system,automated management system,book inventory software,business inventory software,business management,business management software,crm management system,customer management system,distribution centers Read More
TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS

help desk and call management  Enterprise Asset Management,EAM software,TEC market survey,EAM,Computerized Maintenance Management System,CMMS software,CMMS Read More
Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

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A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

help desk and call management  partners, where our interoperability helps. But we beg to differ with any insinuations that ClickSoftware does not have proven products for all of the components of an enterprise MWFM solution (such as scheduling, dispatch, mobile, wireless, and reporting and analysis). We will be glad to refer you (and anyone else) to our many customers that use all of those components supplied by ClickSoftware. Further components along this dimension, which as far as we know aren’t offered by competitors, include Read More
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

help desk and call management  cycle,information,Exact,VCM,supply,management Read More
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

help desk and call management  talent management best practices 2010,talent,management,best,practices,management best practices 2010,talent best practices 2010,talent management practices 2010,talent management best 2010,talent management best practices. Read More
More Than
“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s

help desk and call management  management technologies—so you can help each and every one of your employees reach their potential and make the most of your entire workforce. Read More

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