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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 3  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More

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Documents related to » h part 3


Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

h part 3  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More
Federal Procurement Essentials: Sealed Bidding
Selling to the government can bring new life to contract winners, particularly small and medium businesses. In fact, organizations that understand and leverage

h part 3  G. Contract administration data H. Special contract requirements Part II - Contract Clauses I. Contract clauses Part III - List of Documents, Exhibits, and Other Attachments J. List of documents, exhibits, and other attachments Part IV - Representations and Instructions K. Representations and certifications L. Instructions, conditions, and notices to bidders M. Evaluation factors for award Nevertheless, when some flexibility is necessary, feasible, and authorized (FAR 16.203), a simplified contract Read More
It Takes More Than a Fast CPU to Rule the Web
Compaq Computer Corporation, desperate to get some kind of high-end UNIX benefit from its ill-conceived acquisition of Digital Equipment Corp., has announced

h part 3  First, a disclaimer: we have always been of two minds regarding the former Digital Equipment Corporation (now part of Compaq) and its products. On the one hand, they had excellent technology and high quality, robust products. On the other hand, they couldn't market their way out of a wet paper bag . It is the latter problem that makes us a little peevish. Alpha loyalists and especially those who need/want Big Iron have been waiting a long time for Wildfire. Compaq talks about Wildfire becoming a major Read More
JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

h part 3  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More
The ITIL Version 3 Prescription for Transitioning Services
IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition,

h part 3  been in existence or how dependent it may or may not be on technology, every organization struggles with change. Projects run over time and over budget. New elements seem to break what was working before. Rollouts fail part way through, with no clear way to get back to the starting point. And all the while, we are hemorrhaging time and money, and losing credibility with the business. These are just a few of the challenges that the guidance in the Information Technology Infrastructure Library (ITIL) Read More
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIa)
The first part of this blog series described the opportunity for software as a service (SaaS) or on-demand enterprise applications, especially in the current

h part 3  SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIa) The first part of this blog series described the opportunity for software as a service (SaaS ) or on-demand enterprise applications, especially in the current difficult economic milieu. But before any vendor can embark on delivering a SaaS offering, it must understand several misconceptions about SaaS. Part two then analyzed the first two of the top five SaaS assumptions that Gartner recently outlined in its research .  More SaaS Facts and Read More
Optiant Going to a (Much) Better Place: Logility - Part 2
Part 1 of this series analyzed the late-March acquisition of long struggling inventory optimization (IO) provider Optiant by long well-performing supply chain

h part 3  Going to a (Much) Better Place: Logility - Part 2 Part 1 of this series analyzed the late-March acquisition of long struggling  inventory  optimization (IO) provider Optiant by long well-performing  supply chain management (SCM)  provider Logility . The blog post then discussed Logility’s acquisition history to set the stage for the current offerings that Optiant will join. The 2004 acquisition of Demand Management, Inc. (DMI) and its Demand Solutions brand was particularly valuable as it Read More
Can Technology Make CFO's and Controller's Jobs More Strategic? (Part 2)
Part 1 of this blog series established that by offloading non-essential and non-value-adding routine tasks to third-party business process outsourcing (BPO

h part 3  Technology Make CFO's and Controller's Jobs More Strategic? (Part 2) Part 1 of this blog series established that by offloading non-essential and non-value-adding routine tasks to third-party business process outsourcing (BPO ) specialists, many human resource (HR) and payroll managers are now able to focus more on strategic and more important tasks of managing talent and human capital of the company. The discussion then went into the possible liberation of chief financial officers (CFOs) and Read More
3 Ways You Will Overpay for Your Mobile Workforce Management Solution and 3 Strategies to Avoid It
The benefits of mobile workforce management solutions are well documented. So are the costs and risks. The goal of this e-book is to help service organizations

h part 3  Strategies to Avoid It The benefits of mobile workforce management solutions are well documented. So are the costs and risks. The goal of this e-book is to help service organizations and the individuals charged with deploying mobile workforce management solutions to recognize the cost and risk drivers, formulate a deployment strategy, and understand the solution architecture requirements. Download the e-book. Read More
Tier 3 And Tier 4 ... Where Do You Go If You Don't Know, What You Don't Know.
If you are an executive in a Tier 3 or Tier 4 manufacturing company and you have wondered where to start, whom to call, what questions to ask, this article is

h part 3  And Tier 4 ... Where Do You Go If You Don't Know, What You Don't Know. Introduction For many small to mid size manufacturing companies it has become abundantly clear that in order to be competitive, there is a definitive need for strong technology systems. Unfortunately, technology needs are frequently preceded by immediate financial demands in payroll, capital equipment, and other areas. In many cases, these small to mid size companies have similar needs as their larger competitors. Without proper Read More
IFS Bucking the Trends - Part 2
Part 1 of this blog series analyzed the current upbeat state of affairs of IFS, a public business software company (listed on the Stockholm Stock Exchange

h part 3  Bucking the Trends - Part 2 Part 1 of this blog series analyzed the current upbeat state of affairs of IFS , a public business software company (listed on the  Stockholm Stock Exchange ) founded in 1983 with its headquarters in Linkoping, Sweden. The company develops, supplies, and implements IFS Applications™ , an integrated and component-based extended  enterprise resource planning (ERP)  suite built on  service oriented architecture (SOA)  technology [ evaluate this product ]. The article Read More
3 Steps to Increasing Profit with a WMS
In 3 steps to increasing profit with a wms, you'll discover a three-step plan to turn your supply chain into a powerful engine for profiteven durin...

h part 3  Steps to Increasing Profit with a WMS Your company's warehouse or distribution center could be delivering significantly more profit—and now you can learn how. In 3 Steps to Increasing Profit with a WMS , you'll discover a three-step plan to turn your supply chain into a powerful engine for profit—even during difficult economic times. Determine if an outdated warehouse management system (WMS) is dragging you down. Put extended WMS capabilities to work for you. Integrate supplier enablement, and Read More
KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part Two
In the second part of a two-part series about the KANA Connect 2014 conference, TEC's P.J. Jakovljevic takes a look at what has transpired since the KANA-Verint

h part 3  Connect 2014—Morphing into Verint’s Engagement Vision: Part Two Part One of this blog series set the background on KANA ® Software, A Verint ® Company, and Verint Systems , two companies that merged in early 2014. KANA Connect 2014 was the first joint event by the two companies, which will in the future be subsumed by the annual Verint user conference.   Nancy Treaster, SVP of strategic operations at Verint, opened the KANA Connect 2014 event, which had the tagline “A New View,” meaning Read More

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