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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

h part 3  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » h part 3


How Do You Categorize Servers?
The term 'PC Server' encompasses a wide range of computing hardware features and functionality. So, how can the entire range be subdivided into more manageable

h part 3  Performance/ Power H M M H H H High Reliability L-M M M M-H H H Price H H H M M M TCO H H H H M M Flexibility L L M M H H Service/ Support L M M M H H   Features Multiple CPUs (qty.) L L L M H H Storage (internal) L M H H H M redundancy L L M M H H      Fans L L L M H H      Power M L M H H H      NICs M L L M H H Hot Swap/ Maintainability L L-M M M H H      Fans L L  M M H H      Drives M-H M M H H H      Power L L M M H H   How to Interpret Table 1 Correlation Read More...
Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

h part 3  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More...
Federal Procurement Essentials: Sealed Bidding
Selling to the government can bring new life to contract winners, particularly small and medium businesses. In fact, organizations that understand and leverage

h part 3  G. Contract administration data H. Special contract requirements Part II - Contract Clauses I. Contract clauses Part III - List of Documents, Exhibits, and Other Attachments J. List of documents, exhibits, and other attachments Part IV - Representations and Instructions K. Representations and certifications L. Instructions, conditions, and notices to bidders M. Evaluation factors for award Nevertheless, when some flexibility is necessary, feasible, and authorized (FAR 16.203), a simplified contract Read More...
JDA Portfolio: For the Retail Industry Part One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

h part 3  Portfolio: For the Retail Industry Part One: Event Summary Event Summary JDA Software Group Inc . (NASDAQ: JDAS) is a prominent global provider of integrated software and professional services for the retail demand chain with over 4,600 customers and 33 offices spanning every major global market to service customers in over 60 nations. JDA believes its has a global sales and delivery infrastructure. Namely, the vendor markets its products and services almost exclusively through its direct sales force, Read More...
Layer 3 or Bust
Extreme Networks has once again seized the number one position in Layer 3 Ports shipped for the first quarter of 2000.

h part 3  3 or Bust G. Duhaime - June 12 , 2000 Event Summary Extreme Networks, Inc. continues its dominance in the Layer 3 switching market. It is the number one provider in the Layer 3 market place for both 10/100 Mbps as well as Gigabit Ethernet ports. According to a report released by Dell'Oro Group, Extreme Networks holds 24% of the 10/100 MB layer 3 switch market. Along with capturing the 10/100 MB market, Extreme has totally dominated the Gigabit Layer 3 market by capturing approximately 40% of the Gigabit Read More...
Agresso + CODA, VITA + Link (+ CODA 2go): What's the Sum? - Part 2
Part 1 of this blog series described Unit 4 Agresso’s (or Agresso in further text) dual product strategy following its acquisition of CODA in 2008. The post

h part 3  Link (+ CODA 2go): What's the Sum? - Part 2 Part 1 of this blog series  described Unit 4 Agresso ’s (or Agresso   in further text) dual product strategy following its acquisition of CODA in 2008. The post then went on to analyzing (and reinforcing if you will, given a number of previous blog entries on the same topic) the post-implementation agility capabilities of Agresso Business World (ABW ) [ evaluate this product ]. The blog post attempted to explain how the product’s underlying VITA Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

h part 3  skill sets and define how to fill them. This part continues with the other major remaining technical considerations before any vendor can embark on delivery of a SaaS offering. The Tenancy Decision While the true multi-tenant design approach for SaaS is the best in terms of highest scalability and lowest operational overhead (and it allows moderate to extensive software modifications), it also requires the highest initial investment. Thus, in some cases, the traditional single-tenant hosted/ application Read More...
Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

h part 3  the cornerstone of Infor’s hybrid cloud-to-on-premises software integration strategy. The collaboration business network part of ION will be enabling enterprises to conduct business transactions internally or externally, across both on-premises and cloud applications. The idea is to provide out-of-the-box enablement for Infor cloud-based applications as well as a bridge to third-party  cloud computing  solutions. Rapid configuration of new cloud-based services will be achieved via Microsoft ’s Read More...
Vendors Jostle and Profess Economic Stimulus Readiness - Part III
Part I of this series analyzed the opportunity as well as the related attached strings stemming from the American Recovery and Reinvestment Act of 2009 (ARRA

h part 3  as follows: the economic health (or malaise rather these days, as explained in Part I ), global demand exceeding capacity (in terms of natural resources and human resources),  geopolitics , and  globalization . The globalization trend was illustrated by the much faster real  gross domestic product (GDP)  growth (in terms of annual percentage changes) of China, India, and the  United Arab Emirates (UAE)  as compared to the US, both recently recorded and projected for the future. According to the Read More...
Can We Intelligently Use Part Numbers to Configure and Order the Right Products?
In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and

h part 3  could denote 480 volts, H could denote 208 volts, and DA could denote120/220 volts. Likewise, the number 5 could stand for 5 horsepower, the number 10 for 10 horsepower, and so on. Similarly, 10A might denote 10 amperes, and 20A , 20 amperes. For colors, blue (the default, let's say) might not require a code, but R could signify red, and G could signify green . Thus, if somebody wanted a blue 480-volt, 5-horsepower, 10-ampere contactor, the person would fax in an order for catalog number B510 . As this Read More...
What Can Manufacturers Do in a Tough Economy? - Part II
Part I of this blog series outlined the first three suggested

h part 3  Can Manufacturers Do in a Tough Economy? - Part II Part I of this blog series outlined the first three suggested winning strategies by JDA Software Group Inc. that manufacturers (especially of consumer goods) could instantly deploy to drive up margins and protect shareholder value in the current economic climate (malaise). I also took the liberty of mapping, with the help of some current and former employees of JDA Software  and former Manugistics (now part of JDA), the appropriate current JDA Read More...
Taking Stock of Infor’s HCM “Inventory Items” - Part 2
Part 1 of this blog series started by expressing the “New Infor” sentiments (backed up with concrete examples and rationale) following my recent attendance of

h part 3  Stock of Infor’s HCM “Inventory Items” - Part 2 Part 1 of this blog series started by expressing the “New Infor” sentiments (backed up with concrete examples and rationale) following my recent attendance of Inforum 2012 . Then the article provided some historical background and described the lineage of the products that currently form the Infor10 HCM portfolio. The article also detailed some technical and organizational issues on both the former heritage Infor and Lawson Software ’s Read More...
Lean Manufacturing: Part 1
With all the discussion, books, Web sites, and other materials on the topic of lean manufacturing, it's hard to know which resources are credible@much less

h part 3  of lean manufacturing, it's hard to know which resources are credible—much less understand the mounds of information. The first part of this series breaks down the definition of lean manufacturing into easy-to-digest concepts and shares the real-life example of a supplier of remanufactured solvents that is working toward the goal of lean. Get tips on how to determine what you need in your production operation and why. Read More...

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