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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 group sms service mno

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » group sms service mno

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

group sms service mno  Free SMS Service , Group SMS Service , Mobile SMS Service , Online SMS Service . In a world where communication methods are changing at an ever-growing pace, SMS has proven a fast and reliable way to deliver information to anyone anywhere for fifteen years. In the last few year a raft of applications harnessing the strength of this simple yet powerful messaging protocol have proliferated. To accompany this growth, the range of SMS providers offering a range of commercial applications for this simple and Read More

Aberdeen Group


Aberdeen Group conducts research focused on helping business leaders across seventeen different B2B technology disciplines improve their performance. Aberdeen conducts thousands of surveys every year to identify top-performing organizations and uncover what makes them different. It shares these insights with the market in the form of in-depth research reports and content assets.

group sms service mno  Group Aberdeen Group conducts research focused on helping business leaders across seventeen different B2B technology disciplines improve their performance. Aberdeen conducts thousands of surveys every year to identify top-performing organizations and uncover what makes them different. It shares these insights with the market in the form of in-depth research reports and content assets. Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

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Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

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SBS Group


SBS Group works with its clients to enable them to go from “what is” to “what’s possible” through individualized business technology solutions and best practices. Its industry-centric focus, technical excellence, delivery methodology, and unique partnering approach have resulted in an excellent client retention rate. SBS Group is a national Microsoft master value-added reseller (VAR) and Gold Certified Partner. Over the past 25 years, SBS Group has been recognized as a Microsoft Partner of the Year (Microsoft Dynamics SL), a Microsoft Inner Circle Member, and a Microsoft President’s Club Member. The company operates several offices across the United States.

group sms service mno  Group SBS Group works with its clients to enable them to go from “what is” to “what’s possible” through individualized business technology solutions and best practices. Its industry-centric focus, technical excellence, delivery methodology, and unique partnering approach have resulted in an excellent client retention rate. SBS Group is a national Microsoft master value-added reseller (VAR) and Gold Certified Partner. Over the past 25 years, SBS Group has been recognized as a Microsoft Read More

A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

group sms service mno  workforces composed of different groups, each with its own business rules, or work that is fully or partially subcontracted to third parties; from proactive to reactive work; and much more. And now, we have also added shift scheduling (rostering) to the spectrum of challenges that we handle. All its products are configurable via visual dialogs, designers, and wizards—which supports the suite’s high flexibility and expressive power and eases maintenance (e.g., changes to business data models and rules Read More

The Createch Group


The Createch Group, a Bell Canada company, is a leading Canadian consulting provider of IT integration solutions. Established in 1993, The Createch Group specializes in enterprise resource planning (ERP), customer relationship management (CRM), operational performance improvements and asset management solutions. With Createch’s business transformation services we help your enterprise maximize operational effectiveness. Our experts help you select, configure, implement and optimize solutions according to industry best practices.

group sms service mno  Createch Group The Createch Group, a Bell Canada company, is a leading Canadian consulting provider of IT integration solutions. Established in 1993, The Createch Group specializes in enterprise resource planning (ERP), customer relationship management (CRM), operational performance improvements and asset management solutions. With Createch’s business transformation services we help your enterprise maximize operational effectiveness. Our experts help you select, configure, implement and optimize solut Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

group sms service mno   Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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Case Study: Kempe Group


Kempe, a provider of innovative engineering solutions and services for a variety of industries, was using separate systems to manage the financial and operation aspects of the business. These systems were out of date and made accurate financial reporting almost impossible. With the help of a value-added reseller (VAR), Kepme implemented a centralized, integrated solution that stores information in real time. Learn more.

group sms service mno  Study: Kempe Group Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX DynamicFit specialises in the Supply, Implementation, Development and Support of Microsoft Dynamics AX business solutions for the Engineering, Project Management and Construction Industries. Source : DynamicFit Business Solutions Resources Related to Case Study: Kempe Group Success story : Microsoft Dynamics (Wikipedia) Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX Read More

Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

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Axsium Group


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

group sms service mno  Group There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again. Read More

Veits Group


Whether you need objective consulting on which Enterprise software is right for you or want to get the most out of your Infor Syteline software – Veits Group is committed to understanding your needs and delivering innovative solutions. Veits Group is the market leader in delivering information technology management solutions that help mid-tier manufacturing and distribution clients improve their business performance. Through the years we have developed and trademarked best practices methodologies that have helped many clients achieve significant cost-savings, enhanced customer satisfaction, and overall better business performance when partnering with us.

group sms service mno  Group Whether you need objective consulting on which Enterprise software is right for you or want to get the most out of your Infor Syteline software – Veits Group is committed to understanding your needs and delivering innovative solutions. Veits Group is the market leader in delivering information technology management solutions that help mid-tier manufacturing and distribution clients improve their business performance. Through the years we have developed and trademarked best practices Read More