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 group sms service dlr

Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » group sms service dlr

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

group sms service dlr  Free SMS Service , Group SMS Service , Mobile SMS Service , Online SMS Service . In a world where communication methods are changing at an ever-growing pace, SMS has proven a fast and reliable way to deliver information to anyone anywhere for fifteen years. In the last few year a raft of applications harnessing the strength of this simple yet powerful messaging protocol have proliferated. To accompany this growth, the range of SMS providers offering a range of commercial applications for this simple and Read More

Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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CD Group


CD Group has established itself as a leading provider of consulting services for companies in the Manufacturing and Distribution industries with revenues under $1 billion. CD Group''s 120 employees specialize in linking business strategy and processes with IT capabilities to drive financial improvement.

group sms service dlr  Group CD Group has established itself as a leading provider of consulting services for companies in the Manufacturing and Distribution industries with revenues under $1 billion. CD Group''''s 120 employees specialize in linking business strategy and processes with IT capabilities to drive financial improvement. Read More

SpecTec Group


SpecTec Group is a company specialised in the offering of Asset Management software and services. SpecTec Group operate in the markets of Shipping, Oil&Gas, Defence, Energy production and distribution, Land based industry. Our software AMOS (Asset Management Operating System) allows operation and control of all Technical and Documentation aspects in the fields of: Maintenance, Spare parts and Stock control, Purchasing and Procurement, Quality and Safety documentation management, Voyage management (for shipping), Personnel management. In its 27 years of existence, AMOS has become the "de facto" standard in shipping, and a major player in all other fields of application: in fact, the use of AMOS in the Energy sector is rapidly expanding, while several Navies worldwide are implementing AMOS as a Commercial Off The Shelf (COTS) software to cover their Integrated Logistic Systems aspects. SpecTec invests heavily in research and development. Working in close cooperation with many of our customers and partners, SpecTec Group develop software that suits your needs, provides you with a competitive advantage and ensures compliance with mandatory regulations.

group sms service dlr  Group SpecTec Group is a company specialised in the offering of Asset Management software and services. SpecTec Group operate in the markets of Shipping, Oil&Gas, Defence, Energy production and distribution, Land based industry. Our software AMOS (Asset Management Operating System) allows operation and control of all Technical and Documentation aspects in the fields of: Maintenance, Spare parts and Stock control, Purchasing and Procurement, Quality and Safety documentation management, Voyage Read More

A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

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Giving Service Companies a Fast Start


But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

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Evaluating Cloud-Based ERP for Professional Service Organizations


In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

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4 Steps to Choosing the Right Device for Field Service Mobility


Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs.

group sms service dlr  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More

DSL Ltd. Selects IFS for Service Management


DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.

group sms service dlr  industry watch, erp, fsm, mobile FSM, field service, workforce management, field service management Read More

Yankee Group


Yankee Group is a research and advisory firm that focuses on the mobile economy. Yankee Group research follows five key themes: mobile marketing and commerce, mobile and connected devices, mobile applications and cloud, mobile broadband, and mobile leadership.

group sms service dlr  Group Yankee Group is a research and advisory firm that focuses on the mobile economy. Yankee Group research follows five key themes: mobile marketing and commerce, mobile and connected devices, mobile applications and cloud, mobile broadband, and mobile leadership. Read More

Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?


In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.

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Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

group sms service dlr  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More

Aberdeen Group


Aberdeen Group conducts research focused on helping business leaders across seventeen different B2B technology disciplines improve their performance. Aberdeen conducts thousands of surveys every year to identify top-performing organizations and uncover what makes them different. It shares these insights with the market in the form of in-depth research reports and content assets.

group sms service dlr  Group Aberdeen Group conducts research focused on helping business leaders across seventeen different B2B technology disciplines improve their performance. Aberdeen conducts thousands of surveys every year to identify top-performing organizations and uncover what makes them different. It shares these insights with the market in the form of in-depth research reports and content assets. Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

group sms service dlr  higher prices. — Aberdeen Group A massive revenue opportunity follows each product sale. — AMR Research While original manufacturers spend billions to develop, produce, and market their durable goods, they don''t pay equal attention to servicing these products once they''re sold. As a result, OEMs'' after-sale activities are held together with strings and baling wire. — Forrester Research Cost Economics Major input costs in after-sales service are labor charges and service part costs. Service Read More