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Documents related to » good customer service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

GOOD CUSTOMER SERVICE: offerings is not all good news. One potential trap is that sales personnel will begin to lean on the easy-to-understand product attributes too much . It is important to remember that services are always custom to a large extent. As noted earlier, no matter how productized the collateral, methodology, physical location, and other elements appear, the actual services delivered will differ due to the specific needs of the client in their particular circumstance. Services are highly variable, as they depend
5/16/2005 12:00:00 AM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

GOOD CUSTOMER SERVICE: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

GOOD CUSTOMER SERVICE: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

GOOD CUSTOMER SERVICE: Excellent Customer Service | Good Customer Service | Great Customer Service | Improve Customer Service | Leadership Customer Service | New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Service Business | ROI Customer Service Call Center |
8/3/2009 3:20:00 PM

The Quaker Oats Company: A CHAMPS Customer Profile
Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

GOOD CUSTOMER SERVICE: The Quaker Oats Company: A CHAMPS Customer Profile The Quaker Oats Company: A CHAMPS Customer Profile Source: CHAMPS Software, Inc. Document Type: Case Study Description: Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for
11/6/2006 9:46:00 AM

Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

GOOD CUSTOMER SERVICE: Selecting Field Service Management Software Selecting Field Service Management Software Source: IFS Document Type: White Paper Description: What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Selecting Field Service Management Software style= border-width:0px;
5/7/2012 1:24:00 PM

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
also tackled MCA’s notably good times during 2007. In the meantime, an informative? post on MCA was also published by the Sourcing Innovation blog. […] A Modern Tale of Long (Supply Chain) Tails (Part I) » The TEC Blog on 9 July, 2008 at 8:23 am # […] most of its inventory optimization peers (see my earlier blog post on MCA Solutions), privately-held ToolsGroup, with North American headquarters in Cambridge, Massachusetts,? and […] What Can Manufacturers Do in a Tough Economy? – Part I » The T

GOOD CUSTOMER SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

GOOD CUSTOMER SERVICE: The Hidden Traps of HRMS Software as a Service The Hidden Traps of HRMS Software as a Service Source: PDS Document Type: White Paper Description: Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the
3/30/2006 5:26:00 PM

Increase Technology Rollout Service Efficiency
When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a technology rollout company effectively and ensure that you are getting the most efficient and cost-effective implementation system for your technology deployment projects.

GOOD CUSTOMER SERVICE: Increase Technology Rollout Service Efficiency Increase Technology Rollout Service Efficiency Source: Concert Technologies Document Type: White Paper Description: When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a
1/6/2010 8:44:00 AM

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

GOOD CUSTOMER SERVICE: and prosper in the good times. Download your PDF copy of Giving Service Companies a Fast Start today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009
6/21/2009

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

GOOD CUSTOMER SERVICE: E-Business , and What Good Is Information If Nobody Sees It? ). The thinkAnalytics differentiator is supposed to be their ability to solve difficult problems involving massive amounts of data. While there are certainly many vendors of analytic tools that do not seek out these challenges, there are equally certainly established companies that do, SAS Institute (see SAS/Warehouse 2.0 Goes Live ) being one prominent example. thinkAnalytics has a vertical strength in the financials industry, a good match for
9/22/2000


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