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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 good account management


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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Documents related to » good account management

Talent Management: The New Business Imperative


Studies and statistics suggest that, because of demographic trends, companies will soon face a shortage of talent. In response, many companies have begun adopting processes and tools to more effectively recruit, retain, and develop talent. At the top of the list are human capital management (HCM) and talent management systems. Find out how these new technologies can help your company survive the coming talent crunch.

good account management  hardest and is a good starting point for any company that wants to understand trends in its industry. The shortage is already real for some. Utilities and government have two of the most mature workforces in America, having hired heavily in the 1960s and 1970s, when baby boomers were coming of age. Healthcare demands ever more workers to care for an aging population. Most fastgrowing technology companies cannot find enough workers with engineering, math or science degrees (see chart 4, Global Read More

Cash Management 101


Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work, it is human intelligence in the financial decision making that does the rest.

good account management  practices and get a good feel for where to make improvements. Go after areas that will yield the most results from being improved. Find out how much businesses similar to yours spend in these areas. Ask your accountancy firm for advice. Look at business process optimization to determine if there is too much paper-handling and if there are inefficient workflow processes. Cash management is an analytical process performed by humans, using industry knowledge, gut feelings, and knowledge of the levels of Read More

Achieving Effective Inventory Management


In today’s competitive business environment, wholesale distributors face critical factors that directly affect customer satisfaction and profit margins. These challenges, combined with customer demands for product availability, can conflict with operational goals of increasing inventory turnover and minimizing costs. However, business automation software can deliver sophisticated distribution capabilities designed to help you with these important business issues.

good account management  example, it would make good sense to set up a cycle count system in which popular products are counted more often than slow moving inventory or in which items particularly susceptible to theft are counted every day. No matter which products you choose to count, the process of continually counting inventory can increase the accuracy of the information in your computer system. Employees can better track and locate available stock in the warehouse when they know specifically how many pieces of a product are Read More

N-Tier Demand Management


The classic bull-whip effect means that the further a supplier is removed from the end consumer, the worse are the fluctuations in demand that they see. This has led many to recommend an n-tier approach to demand management, where everyone gets visibility to the end-customer demand at the same time. In practice, very few companies have been able to actually realize this vision. There are some practical approaches that a few leading suppliers deep in the supply chain are have taken to successfully mitigate the bull-whip effect.

good account management  own perspective, getting a good handle on the total market size and using it to sanity check forecasts they receive from their customers These steps can help upstream manufacturers avoid much of the misery and destructive force of the bull-whip effect that is normally the bane of their existence. This article is from Parallax View, ChainLink Research's on-line magazine, read by over 150,000 supply chain and IT professionals each month. Thought-provoking and actionable articles from ChainLink's Read More

IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

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Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations


There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide the complete back-office systems preferred by many larger PSOs.

good account management  Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations Introduction In the last couple of years, the enterprise resource planning (ERP) industry has changed the landscape of the project portfolio management (PPM) marketplace. ERP vendors, such as SAP , Oracle , and Microsoft , have recognized the value of developing and delivering services to professional services organizations (PSO). Faced with this new reality, the best-of-breed vendors that Read More

KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

good account management  Jeffries, and offered a good example of folks not remembering the name of the person that they had just met (because everyone is just too keen on saying their own name). To that end, he concluded that Twitter is a good place to listen to the market’s sentiments.   Kronos’ Growth Continues As in previous years, Jeffries then introduced Kronos’ chief executive officer (CEO) Aron Ain, who delivered the Kronos’ state of affairs to more than 1,000 customers, thought leaders, and practitioners at the Read More

Blackboard Learn 9.1 for Learning Management Certification Report


Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization


Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits to implementing a BPM solution.

good account management  Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization Originally published - April 12, 2006 The market uses the terms business performance management (BPM), corporate performance management (CPM), and enterprise performance management (EPM) interchangeably. Vendors and industry analysts use these terms to describe performance management, but essentially they all mean the same thing. BPM represents the next generation of business Read More

More Than "Talent": Exploring Talent Management and Workforce Management as a Continuum


“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s workforce are people who are considered more easily replaceable. But the general workforce can serve as a pool for future talent. This thought leadership explores some of the principles that are driving talent management and workforce management technologies—so you can help each and every one of your employees reach their potential and make the most of your entire workforce.

good account management  talent management, TEC 2014 HCM Buyer's Guide for Medium and Large Enterprises, workforce management, human resources, HR, employee motivation, employee ROI Read More

Campus Management


Clients benefiting from Campus Management Corp® services and solutions represent a rich diversity of colleges and universities, each with its own unique constituencies, mission, and learning environment

good account management   Read More

Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain


Design-operate-maintain is an approach to asset management designed to maximize value over the entire asset lifecycle—from asset planning and design through years of maintenance and operation through to decommissioning and replacement. How can you select EAM software capable of supporting this enlightened approach? Download this white paper to find out.

good account management  design-operate-maintain,enterprise asset management,it asset management,asset management systems,fixed asset management,software asset management,oracle enterprise asset management,asset management system,enterprise asset management software,asset management solutions,sap enterprise asset management,asset performance management,asset management solution,asset manager software,digital asset management Read More

Revamping Data Management: Big Data Proves Catalyst to Updating Data Management Strategies


Data management plays a key role in helping organizations make strategic sense of their data and how to best use it. Organizations with data management maturity have ushered in clear data goals, but many obstacles persist. This white paper reports survey results that help to establish a clear picture of how organizations are capitalizing on data management today, as well as what challenges and opportunities remain.

good account management  data management, data management strategy, managing complex data sources, big data, data management adoption, big data management Read More

A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

good account management  subscription model is a good choice for many field service management and mobile workforce management (MWFM) scenarios, and it is now more than mature enough to merit serious consideration by service organizations looking for such solutions. TEC: Why has scheduling in field force thrived for all this time, which is not the case with advanced planning and scheduling (APS) in manufacturing? SM: We’re not sure, but here’s one guess: Some (or most) manufacturing involves people and machines, which are Read More