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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

globalisation  In an age of globalisation and commoditisation, the quality of customer experience has become the most important factor in a purchasing decision. The six key elements outlined in this paper offer a powerful way to clearly differentiate your product or service from your competitors and provide that elusive consistant outstanding customer experience. About Onyx As a leading and proven supplier of integrated contact centre solutions, Onyx partners with organisations to address their customer service Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » globalisation


Managing Risk through Financial Processes: Embedding Governance, Risk, and Compliance
Initiatives to automate and streamline financial processes often focus more on reducing costs than adding value. Adding the kind of value you should have in

globalisation  rating on their debt. Globalisation and higher levels of mergers and acquisitions (M&A) activity have prompted many companies to become more complex and fragmented across functions, business lines and geography. This complexity increases the odds of inaccurate or out-of-date information. Regulations that did not exist a decade ago require companies to ensure the integrity of data, processes and controls. This is a global trend, from Sarbanes-Oxley Section 404?which mandates internal financial controls Read More...
NIST Certification for AES Encryption
The National Institute of Standards and Technology (NIST) defines the standard for Advanced Encryption Standard (AES) encryption, and provides a rigorous

globalisation  Certification for AES Encryption The National Institute of Standards and Technology (NIST) defines the standard for AES encryption, and provides a rigorous testing process for software vendors. The certification process is carried out by independent testing labs who report the results to NIST for validation. The AES certification process tests every aspect of encryption and involves millions of encryption and decryption operations. Only the most dedicated security vendors are able to pass the tests Read More...
ArticSoft
ArticSoft provides public key infrastructure (PKI)-enabled encryption and digital signature products. ArticSoft's products protect files, folders, e-mails

globalisation  ArticSoft provides public key infrastructure (PKI)-enabled encryption and digital signature products. ArticSoft's products protect files, folders, e-mails, instant messages, Web pages, and content in any application. Users can generate x.509-compliant certificates/keys using the company's software or import them from any certificate authority. ArticSoft also provides a comprehensive security education center where users can read beginner guides and white papers on PKI, view online demos, or downlo Read More...
Single Sign-on (SSO): Truths and Myths
Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product

globalisation  Sign-on (SSO): Truths and Myths Single Sign-on (SSO): Truths and Myths If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. OneSign® Single Sign-On provides a solution that is radically easy to implement - streamlining and tightening security without requiring any scripting, modifications to existing directories or applications, or inconvenient changes to end-user workflow. OneSign SSO enables convenient access to any and all enterpris Read More...
Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?
Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information

globalisation  Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job? Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this Read More...
What Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad…
A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is

globalisation  Makes a Good IT White Paper Good… and a Bad IT White Paper Very, Very Bad… A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief” in the sense of something that informs rather than something that is short —white papers are sometimes as concise as newspaper editorials, or run as long as the latest “… For Dummies” book; examples of this will be provided in upcoming posts). A white paper’s purpose is to educate the reader, who is the potential customer Read More...
ERP Can Be a Barrier to Agility in Electric Power Sector
In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select

globalisation  Can Be a Barrier to Agility in Electric Power Sector In this white paper, we’ll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness. Read More...
TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection
The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and

globalisation  helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection Crop Protection and Life Science Company Selects Best-fit BI and BPM Solutions with TEC Methodology. Montreal, QC, December 10, 2009 — The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) Read More...
A Manufacturing Imperative: Enterprise SOA
In the past, full efficiency was almost impossible for most manufacturing sites thanks to lack of integration between plant systems and business systems. But

globalisation  Manufacturing Imperative: Enterprise SOA A Manufacturing Imperative: Enterprise SOA If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Enter SAP Manufacturing: powerful software that integrates manufacturing with the rest of your enterprise – and the only comprehensive solution for managing manufacturing operations. Source :SAP Resources Related to A Manufacturing Imperative: Enterprise SOA : Service-Oriented Architecture (SOA) Read More...
The Tolly Group
The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and

globalisation  Tolly Group The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and opinion pieces. Read More...
Seven Steps to Flawless Business Intelligence
Business intelligence (BI) capabilities transform vast amounts of data into relevant information that organizations rely on to make decisions and manage

globalisation  Steps to Flawless Business Intelligence Seven Steps to Flawless Business Intelligence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Business Intelligence provides organisations with the capability to present the large amounts of data tied up in application databases in formats that can be used to base effective decision-making and to give competitive advantage. Source : Colman Resources Related to Business intelligence (BI) : Read More...
Web Application Security: The Truth about White Box Testing versus Black Box Testing
Information security managers, quality assurance staff, and developers are faced with the enormous responsibility of keeping Web applications secure from the

globalisation  Application Security: The Truth about White Box Testing versus Black Box Testing Web Application Security: The Truth about White Box Testing versus Black Box Testing If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cenzic provides software and SaaS solutions for dynamic, black box testing of Web applications to protect your Website against hacker attacks. Source: Cenzic Resources Related to Web Application Security: The Truth about Read More...
How ERP and CRM Solutions Can Save You Money
Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

globalisation  ERP and CRM Solutions Can Save You Money Business people want to know: What can I do to help my company save money during this economic downturn? How can I make business better? Perhaps you are asking the very same questions. One thing that's worked for many small and midsized companies is to use Microsoft Dynamics ERP and CRM software. It's enabled them to increase their companies' efficiencies, reduce their costs, and strengthen and grow their businesses—all during tough economic times. And you Read More...

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