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Global Refund
Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user

global service centers  management (CRM) system. However, Global Refund's legacy CRM system was antiquated and inflexible, according to the company's IT project manager, Eric Hansen. Not only that, but the system suffered from low user acceptance-a problem compounded by mobile functionality that simply didn't work. It was also extremely difficult for users to extract customer information and other important data from the system. We've had to rely on an external reporting service in order to get any useful data from the CRM Read More
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » global service centers


Navigating Global Trade Waters
Vastera has gradually migrated to become more of a services company than a mere enterprise software provider. Over the last few years it has grown its global

global service centers  operations, ranging from specific global trade functions to providing a complete MSP engagement. The goal is to provide consistent levels of service while working with the clients to reduce their operating costs and to realize benefits such as enhancing regulatory compliance, capitalizing on preferential trade programs, increasing speed in their global supply chain and improving supplier sources. Vastera seeks to increase customer profitability by implementing its own process and technology into MSP Read More
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

global service centers  way the airlines use global distribution systems such as Sabre . There are also technical differences between SaaS and application hosting. In the traditional hosting model, referred to as single tenancy , a service provider licenses an application from an independent software vendor (ISV) and remotely hosts and manages the application (possibly via an ASP), typically for a start-up charge and a monthly maintenance fee. In this one-to-one model, despite high availability and a lower risk of security Read More
Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is

global service centers  ready to support complex, global organizations around the clock and on stringent service level agreements (SLAs) or not. These issues, combined with a new and growing market awareness, may explain the findings of some recent studies indicating that over 60 percent of enterprises currently still prefer the perpetual licensing model on-premise over subscription-based options. In fact, most of Salesforce.com's AppXchange partners still have sound on-premise businesses, and typically claim that only 10 to 30 Read More
Technology Evaluation Centers (TEC) launches its ERP for Services Evaluation Center
In response to its global demand from IT decision makers in service industries, software evaluation firm Technology Evaluation Centers (TEC) has launched its

global service centers  2007-In response to its global demand from IT decision makers in service industries, software evaluation firm Technology Evaluation Centers (TEC) ( www.technologyevaluation.com ) has launched its ERP for Services evaluation center to help companies select the right ERP software solution -- an often challenging process ( http://erp.technologyevaluation.com/ ). Enterprise Resource Planning (ERP) for Services is defined as an enterprise-wide integrated information system that manages the operations, Read More
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

global service centers  of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented architecture (SOA) enabling effortless integration with third-party systems Read More
The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part Four: What SSA Global Gets
The acquired company, although constantly morphing from Marcam to IPS back to Marcam, has a good track record and a heritage of selling solutions to manage

global service centers  Marcam Stops at SSA Global Part Four: What SSA Global Gets What Does SSA Global Get? SSA Global announced it has acquired Marcam , a provider of specialized, operational-level enterprise resource planning (ERP) solutions for process manufacturers, from Invensys plc , the global automation and controls group with headquarters in the UK, and from which SSA Global also bought Baan about a year ago. Before we delve deeper into the merger's strengths and weaknesses, let us revisit what SSA Global hereby Read More
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

global service centers  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More
BST Global
BST Global delivers practical business software and services solutions to Professional Services Organizations. For over thirty years, we have helped our

global service centers  Global BST Global delivers practical business software and services solutions to Professional Services Organizations. For over thirty years, we have helped our clients more profitably manage their projects and finances, improve customer relationships and better manage resources the world over. Read More
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

global service centers  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

global service centers  Evolution of Enterprise Resource Planning Includes Service Industries Since the late nineties, the enterprise resource planning (ERP) vendors that originally targeted the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries as well. By 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP vendors such as SAP and Oracle had refocused efforts to market their integrated Read More
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

global service centers  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

global service centers  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More

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