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Abstract:
In the past 10 years, business process and IT outsourcing markets have become globalized, raising some key issues for outsourcing
buyers. How can you develop a service delivery model for your business that fully exploits global sourcing opportunities while
supporting overall corporate strategies, goals, (...)
Excerpt related to
global service centers:
How to Design and Optimize Your Global Service Delivery Models. ... Download
<strong>How to Design and Optimize Your Global Service Delivery Models</strong>.
...
Published:
2010-03-11
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Excerpt related to
global service centers:
... entity should become the undisputed global leader in ... expenditure-friendly
software as a service (SaaS) solutions. ... 2011 by Technology Evaluation Centers,
Inc. ...
Published:
2010-07-12
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Abstract:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations. This will lead in turn to significant overall profit margins. (...)
Excerpt related to
global service centers:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations....
Published:
2006-08-15
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Abstract:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially vendor shares rose, pre- and post-9/11 barriers have prevented the profitability and ubiquity of GTM software. (...)
Excerpt related to
global service centers:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially ...
Published:
2005-11-11
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Abstract:
Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008
to create a number of shared service centers primarily focused on back-office HR operations. After evaluating a number of
vendors for delivery capabilities, cost effectiveness, and (...)
Excerpt related to
global service centers:
... and financial services company, embarked on a global HR transformation program in early
2008 to create a number of shared service centers primarily focused on ...
Published:
2011-08-28
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
global service centers:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implementations and customer loyalty) will remain important requirements for success, particularly in the lower
end of the market, vertical focus will be the key factor (...)
Excerpt related to
global service centers:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implement...
Published:
2003-10-14
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
global service centers:
Global Refund. Source: Technology Evaluation Centers. Document Type: Case Study Description:
Swiss financial services company Global Refund needed to replace its ...
Published:
2010-03-11
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Abstract:
For Provia, the ability to increase the awareness of the company's supply chain execution (SCE) solution for a global audience
through the company's long-standing partnership with Menlo was the natural next step in the relationship. (...)
Excerpt related to
global service centers:
For Provia, the ability to increase the awareness of the company's supply chain execution (SCE) solution for a global
audience through the company...
Published:
2004-08-14
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Excerpt related to
global service centers:
... enterprise workforce is increasing, whereby the number of global mobile knowledge ...
events/year in its contact centers, designated service centers, in stores,
etc ...
Published:
2010-03-19
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Abstract:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-time Offer Management and the Service Calls. To achieve sustainable success in selling a product or service,
you only need to present the right offer to the righ (...)
Excerpt related to
global service centers:
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment
Related to Real-ti...
Published:
2010-03-11
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Excerpt related to
global service centers:
... For more on the use of KM for call centers, see TEC’s earlier ... unified
set has enabled many user companies to transform their global service operations in ...
Published:
2008-12-23
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
global service centers:
... Global Refund. Source: Technology Evaluation Centers. Description:
Swiss financial services company Global Refund needed to replace its antiquated customer ...
Published:
2010-03-11
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Abstract:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering
their CyberCarrier Reference Architecture as a blu (...)
Excerpt related to
global service centers:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizat...
Published:
2000-06-27
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
global service centers:
Differentiation through Service Excellence. ... While revenue is flattening for many product
businesses, service income is increasing. ...
Published:
2010-03-11
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Abstract:
MBS Solomon, due to its distinct differentiators and weaknesses has been blessed in disguise with possibly the most distinct
niche and the least overlap (gray area) with the other MBS ERP products (i.e., MBS Great Plains, MBS Navision, and MBS Axapta). (...)
Excerpt related to
global service centers:
MBS Solomon, due to its distinct differentiators and weaknesses has been blessed in disguise with possibly the most distinct
niche and the least o...
Published:
2003-09-04
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Abstract:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implementations and customer loyalty) will remain important requirements for success, particularly in the lower
end of the market, vertical focus will be the key factor (...)
Excerpt related to
global service centers:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implement...
Published:
2003-10-14
-
Abstract:
Selecting your hosted security service provider: what every IT manager needs to know. Acquire IT reports linked to web security.
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security
while complying with information access and disclos (...)
Excerpt related to
global service centers:
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know. Source: Symantec. Document
Type: White Paper ...
Published:
2010-03-11
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Excerpt related to
global service centers:
... has participated in Technology Evaluation Centers (TEC) programs ...
company has made to Meridian Global LMS over ... Knowledge Solutions is a full-service
e-learning ...
Published:
2011-04-11
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
global service centers:
... a unified view of its 20 different global customer support centers
in order ... company to manage incident information, automate service ticket processing
...
Published:
2010-03-11