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Abstract:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records
of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined
with other sales management solutions, it has left b (...)
Excerpt related to
global crm:
Global CRM: Managing the Multinational Sales Force. ... Find out why. Download
<strong>Global CRM: Managing the Multinational Sales Force</strong>. Comments:
...
Published:
2010-03-11
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Abstract:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some
challenges moving forward, particularly seen from sharply reduced license revenue, and while some may question SAP’s justification
of assimilating its two former subsidiaries, SAP (...)
Excerpt related to
global crm:
Although SAP’s recently announced tamed results for Q1 2002, which fit within the current market milieu, may add to some challenges
moving forward...
Published:
2002-06-06
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Abstract:
Mirapoint has expanded its presence in the ASP\ISP messaging community, both in terms of name recognition and product functionality
and has logically implemented a partner program called MAPP. (...)
Excerpt related to
global crm:
Mirapoint has expanded its presence in the ASP\ISP messaging community, both in terms of name recognition and product functionality
and has logica...
Published:
2000-08-21
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Abstract:
P.J. Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship management
(CRM) portfolios. Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming
up its enterprise resource planning (ER (...)
Excerpt related to
global crm:
PJ Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship
management (CRM) portfolio...
Published:
2011-05-13
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Abstract:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of synergistic software developments from other ERP siblings. (...)
Excerpt related to
global crm:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of s...
Published:
2006-05-02
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Abstract:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and
are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors. (...)
Excerpt related to
global crm:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle,
and are furthering its goal...
Published:
2006-04-26
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Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
global crm:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
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Abstract:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Excerpt related to
global crm:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Published:
2004-01-31
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Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
global crm:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
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Abstract:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Excerpt related to
global crm:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Published:
2003-04-19
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Abstract:
On April 12, Industrial & Financial Systems, IFS AB announced the signing of a definitive agreement for Pivotal Corporation
to acquire its division Exactium Ltd. The agreement also launches a global alliance between IFS and Pivotal that will result
in Pivotal's sell-side eBusiness solutions being integra (...)
Excerpt related to
global crm:
On April 12, Industrial & Financial Systems, IFS AB announced the signing of a definitive agreement for Pivotal Corporation
to acquire its divisio...
Published:
2000-05-16
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Abstract:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a beneficiary in every way. (...)
Excerpt related to
global crm:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a benefic...
Published:
2003-08-30
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
global crm:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Excerpt related to
global crm:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E...
Published:
2000-09-15
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Abstract:
For a longer time than most of its competitors, Oracle seemed to have defied a global economic slowdown. The 64,000 dollar
question is whether Oracle’s tamed results are completely attributable to the slowing economy, or do the problems run deeper. (...)
Excerpt related to
global crm:
For a longer time than most of its competitors, Oracle seemed to have defied a global economic slowdown. The 64000 dollar
question is whether Ora...
Published:
2001-04-16
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Abstract:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last?
For the time being, Microsoft will likely be content to hel (...)
Excerpt related to
global crm:
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating ...
Published:
2003-08-28
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Abstract:
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent
partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current
XA client base, which is the must for the long-term via (...)
Excerpt related to
global crm:
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent
partnership initiatives...
Published:
2001-10-08
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Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
global crm:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
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Abstract:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification
of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized
Strategic Solutions division--which also includes other e (...)
Excerpt related to
global crm:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of
its broadening collect...
Published:
2004-09-15
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Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
global crm:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27