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CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

generate profitable growth  an organization's ability to generate value and long-term profitable growth, should be weighted higher than efficiency metrics. Certainly, all metrics must be aligned with and support strategic corporate goals. Be careful, though, with customer satisfaction indices: many customers defect to the competition even if they state that they are satisfied. Thus, it's important to relate satisfaction to specific events or items and analyze its impact on customer loyalty for your business. Increasing Call Center Read More...
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Documents related to » generate profitable growth


Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

generate profitable growth  understand the value they generate for the business. Not all customers add value to your organization. Some customers are very profitable and are critical to retain, and others may generate low profits or actually be unprofitable to serve (see Figure 3). Figure 3: Variations in Customer Profitability To implement a customer value-based strategy, take the following actions: Segment the customer base Develop a value-based strategy and a range of service levels on the basis of a deep understanding of Read More...
Does NavisionDamgaard Merger Mark Further Mid-Market Consolidation?
While the higher end of ERP market has (surprisingly) experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been

generate profitable growth  The merger might also generate considerable synergy through a strengthening of the sales and marketing efforts. The current CEOs of Navision Software and Damgaard, Jesper Balser and Preben Damgaard, will be joint CEOs of NavisionDamgaard. Preben Damgaard will primarily focus on the overall operational management, while Jesper Balser will concentrate on the strategic business management, organization and external relations. The management will also consist of Lars Larsen, Chief Financial Officer, Ren Read More...
Enabling Product Innovation: The Roles of ERP and PLM in the Product Lifecycle
Companies are turning toward product innovation to achieve revenue growth, but to generate return on an innovation idea, the idea must be fully developed. When

generate profitable growth  lead to profits. To generate a return on an innovative idea, the idea must be fully developed into a commercial offering. Developing ideas involves validating the core idea and developing it into one or more marketable products. This development process requires marketing work, design work, and potentially mechanical, electrical, software, and manufacturing engineering. When the concept has been fully defined, validated, and transformed into a product, it is then ready for commercial launch and execution Read More...
Verint Acquires KANA Software to Redefine Customer Engagement
Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software

generate profitable growth  capabilities, as organizations today generate massive volumes of Big Data from engagement with customers and employee activities—much more data than they can collect, correlate, and assess. The quantity and speed with which data is generated, as well as the diversity of that data—much of which is unstructured and difficult to analyze—creates a major challenge for organizations to take timely action and increase profitable outcomes. In addition, the rise of mobility and proliferation of Read More...
IFS Has A Magic Growth Formula; But What About Profitability?
In November, IFS, a business applications vendor with headquarters in Linkoping, Sweden, reported results for Q3 2000. IFS will enter 2001 with a new product

generate profitable growth  Has A Magic Growth Formula; But What About Profitability? IFS Has A Magic Growth Formula; But What About Profitability? P.J. Jakovljevic - December 19, 2000 Event Summary In November, IFS Industrial & Financial Systems , a business applications vendor with main headquarters in Linkoping, Sweden, reported results for Q3 2000 (See Figure 1). IFS' net sales for the first nine months increased by 22%, to $161.7 million, compared with $133.1 million for the corresponding period in 1999. License sales rose Read More...
TEC Vendor Showdowns Generate a Lot of Interest
Here at TEC, our most popular feature is something we call a Vendor Showdown. We take two or three vendors who market the same type of solution (ERP or CRM or

generate profitable growth  Vendor Showdowns Generate a Lot of Interest Here at TEC, our most popular feature is something we call a Vendor Showdown. We take two or three vendors who market the same type of solution (ERP or CRM or business process management, or HR, etc.), and compare their functionalities head on. The results are based on the most recent RFI information we gather from the vendors. As a quick example, our discrete ERP RFI contains a list of  3,690 feature functions. The vendors fill out the RFI by Read More...
Advertising Continues to be Growth Business
The quarterly report on advertising trends from AdKnowledge eAnalytics shows that there are more places than ever to advertise, and that the cost of advertising

generate profitable growth  advertising strategy,on line advertising,banner network,advertise online,text ads,online advertising,ad servers,cpc advertising,cpm ads,advertising banners,cpc ads,direct mail advertising,free website advertising,banner ads,banner advertising Read More...
Strategic Value with Trade Promotion Management A Closed-loop Process for Quick Wins and Profitable Growth
Here’s the situation: a high-end consumer goods company has achieved tremendous profitability over many years. Although growth is slowing, investors sees

generate profitable growth  Value with Trade Promotion Management A Closed-loop Process for Quick Wins and Profitable Growth Here’s the situation: a high-end consumer goods company has achieved tremendous profitability over many years. Although growth is slowing, investors sees potential for much greater growth if the company sells into channels in broader consumer markets. Learn how such a company can achieve its growth objectives by implementing trade promotion management (TPM) software in a way that’s built on best Read More...
Operational Excellence: Enabling Sustained Growth Spotlight on the Americas
Companies in the Americas should lead the world in growth through operational excellence@but they don’t. A 2008 survey shows that less than half promote insight

generate profitable growth  operational excellence,oe,defined as operational excellence,business excellence,operational excellence compare,process excellence,enhance operational excellence,operational excellence makes Read More...
How Mobile Technology Influences the Growth of Your Business
IT, the Internet, and outsourcing have changed the way business is managed. Small or large organizations can adopt IT and the Web to achieve competitive

generate profitable growth   Read More...
Riding the Growth Wave: Leveraging Economies of Scale
You can leverage economies of scale to increase production by using existing equipment and people, lowering cost per unit, and increasing profit margins. The

generate profitable growth  the Growth Wave: Leveraging Economies of Scale You can leverage economies of scale to increase production by using existing equipment and people, lowering cost per unit, and increasing profit margins. The same applies to providers of services. Using the talented personnel you have and expanding the quality and distribution of services and support are much easier than starting from scratch. Find out how you can take advantage of economies of scale for profitable growth and gains in market share. Read More...
Case Study: Small Retail Chain Gears Up for Rapid Growth
Elephant Pharm, a start-up retail chain in the natural health and wellness retail market, needed a software solution to help the company compete with the bigger

generate profitable growth  Aldata Solution,retail software,retail solution,inventory visibility,sales reporting,centralized environment,decentralized environment,software implementation,integration requirements,point solutions Read More...
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

generate profitable growth  even modest size should generate enough recurring revenue to support a development group that will enhance the product at least enough to keep it viable in the current technological environment. Although end user companies should continue to track the financial health of their vendors to possibly discern if the vendor will be a collector or one of the collected. The latest affair involving Oracle, PeopleSoft, and J.D. Edwards may prove that even a stable vendor can involuntarily end up being acquired. Read More...

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