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CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

generate profitable growth  an organization's ability to generate value and long-term profitable growth, should be weighted higher than efficiency metrics. Certainly, all metrics must be aligned with and support strategic corporate goals. Be careful, though, with customer satisfaction indices: many customers defect to the competition even if they state that they are satisfied. Thus, it's important to relate satisfaction to specific events or items and analyze its impact on customer loyalty for your business. Increasing Call Center Read More

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Documents related to » generate profitable growth


Verint Acquires KANA Software to Redefine Customer Engagement
Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software

generate profitable growth  capabilities, as organizations today generate massive volumes of Big Data from engagement with customers and employee activities—much more data than they can collect, correlate, and assess. The quantity and speed with which data is generated, as well as the diversity of that data—much of which is unstructured and difficult to analyze—creates a major challenge for organizations to take timely action and increase profitable outcomes. In addition, the rise of mobility and proliferation of Read More
Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

generate profitable growth  understand the value they generate for the business. Not all customers add value to your organization. Some customers are very profitable and are critical to retain, and others may generate low profits or actually be unprofitable to serve (see Figure 3). Figure 3: Variations in Customer Profitability To implement a customer value-based strategy, take the following actions: Segment the customer base Develop a value-based strategy and a range of service levels on the basis of a deep understanding of Read More
True to its Texas Roots, i2 Does Everything Big
Big revenues, big acquisitions, and a big loss. Seemingly overnight, the Dallas-based vendor has leapt from the ranks of unknown companies to be the undisputed

generate profitable growth  Software companies tend to generate market hype in direct proportion to their success. Users should bear in mind that the top-ranked company in the eyes of the press may or may not have the best product on the market. In fact, the opposite is often true. While i2 has had tremendous success in selling its strategy to Wall Street and its solutions to corporate IT departments, it has a less-publicized reputation for difficult implementations caused, in part, by having over-hyped products. Users who fail to Read More
Does NavisionDamgaard Merger Mark Further Mid-Market Consolidation?
While the higher end of ERP market has (surprisingly) experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been

generate profitable growth  The merger might also generate considerable synergy through a strengthening of the sales and marketing efforts. The current CEOs of Navision Software and Damgaard, Jesper Balser and Preben Damgaard, will be joint CEOs of NavisionDamgaard. Preben Damgaard will primarily focus on the overall operational management, while Jesper Balser will concentrate on the strategic business management, organization and external relations. The management will also consist of Lars Larsen, Chief Financial Officer, Ren Read More
Business Community Management: Powering On-demand, Profitable Business Communities
Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate

generate profitable growth  Community Management: Powering On-demand, Profitable Business Communities Nowadays, it’s easy to spend nearly as much time trying to make the pieces of your supply chain work together as you actually spend working. Managing disparate systems and solving communication issues create challenges that keep your business-to-business (B2B) solutions from working in sync. Find out how integrating the technology, business processes, and communication of your entire business community can help. Read More
HighJump Grows in a Period of Low Growth Through Adaptable, Broad Function Products
With approximately 180 employees, HighJump Software is in growth mode with total revenue up 40% in fiscal 2002 and with current year over year revenue growth of

generate profitable growth   Read More
Business Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data

generate profitable growth  Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this report from Nucleus Research. Read More
Kronos Prepping For Next Growth Phase
Two more investors putting their money into Kronos—opportunity for huge growth ahead. Get the details in P.J.'s post.

generate profitable growth  industry watch, kronos, workforce management, wfm, hcm, hr Read More
Operational Excellence: Enabling Sustained Growth Spotlight on the Americas
Companies in the Americas should lead the world in growth through operational excellence@but they don’t. A 2008 survey shows that less than half promote insight

generate profitable growth  operational excellence,oe,defined as operational excellence,business excellence,operational excellence compare,process excellence,enhance operational excellence,operational excellence makes Read More
Will Your Commerce Platform Support Ongoing Business Growth?
Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the

generate profitable growth  e-commerce solutions,multichannel commerce solution,multichannel retail software,e-commerce platform Read More
Leveraging Device Generated Data for Business Growth
Businesses today are recognizing that data is an asset and proper analysis can help generate higher efficiencies, lower costs, improve customer service, and

generate profitable growth  proper analysis can help generate higher efficiencies, lower costs, improve customer service, and define new products. There is sizable excitement around this, especially as new sources of data are being tapped every day. However, a successful data management requires investment in people, processes, and technology. Most organizations fail because they lack the commitment required from management to create a holistic data-centric organization. Read More
IFS Has A Magic Growth Formula; But What About Profitability?
In November, IFS, a business applications vendor with headquarters in Linkoping, Sweden, reported results for Q3 2000. IFS will enter 2001 with a new product

generate profitable growth  Has A Magic Growth Formula; But What About Profitability? IFS Has A Magic Growth Formula; But What About Profitability? P.J. Jakovljevic - December 19, 2000 Event Summary In November, IFS Industrial & Financial Systems , a business applications vendor with main headquarters in Linkoping, Sweden, reported results for Q3 2000 (See Figure 1). IFS' net sales for the first nine months increased by 22%, to $161.7 million, compared with $133.1 million for the corresponding period in 1999. License sales rose Read More
Sales and Profit Growth Strategies
Without strong system controls in place, job shop and make-to-order manufacturing environments can be extremely challenging. So where do you begin to make

generate profitable growth  solution,Global,shop,case Read More

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