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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

ge major account management  Live Account Management | GE Major Account Management | GE Marketing Account Management | Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

ge major account management  the SLO and is generally committed to using an agreement that can take many forms. This agreement is referred to as the SLA. Interest in SLM has been growing. This growth is largely attributable to the need for IT groups to justify expenses for capital and operational investments. Accountability has become the major theme where business leaders are often driving the initiative. The economic downturn has fueled interest in SLM as a means to justify expenses and at the same time cut costs because of the Read More
SAP Bolsters NetWeaver''s MDM Capabilities Part Four: SAP and A2i
The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers, manufacturers, and suppliers manage

ge major account management  like General Electric ( GE ) Consumer and Industrial , Becton , Dickinson & Company , Rubbermaid and Airgas , among several dozen customers. A2i''s xCat product has been acclaimed by users as a high-performing, comprehensive system for creating, aggregating, normalizing, cleansing, structuring, distributing, syndicating, and publishing product content that work in a variety of media including paper print, web, and CD-ROM. As said earlier on, one of the reasons why e-commerce was slow in taking off was Read More
Global Product Development Seen as a Boon for Product Lifecycle Management Vendors
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the

ge major account management  workflow. Major companies like GE , United Technologies , and Toyota have leveraged this technology in conjunction with low-cost offshore engineering and manufacturing services capabilities, to exploit the benefits of global product development. By rearranging product development activities, personnel, and processes around the globe to take advantage of advantageous cost structures, these companies have experienced increased product development productivity with real and quantifiable financial rewards. Read More
PTC Embarks on Internet of Things Journey via ThingWorx Acquisition
PTC ended 2013 by announcing it had acquired ThingWorx, creators of a platform for building and running applications for the Internet of Things (IoT), for

ge major account management  could imagine the food packages in your fridge reporting to you when they are about to be out of date, while your car keys can sound an alarm when you walk out the door without them. At the business end, one can picture machines starting to “reason” with each other and being able to—by themselves—figure out which machine will be the bottleneck and change production plans accordingly. And how about produced items being able to determine if they’ve been stolen or misplaced and act on it? As Read More
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

ge major account management  Management Framework for Mobile Workforce Management and Field Service Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

ge major account management  Management Best Practices in 2010 How do you build a superior talent management program from recruitment right through to succession planning? Many best-in-class companies are exploiting Web 2.0 tools such as social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies Read More
The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is

ge major account management  Channel Management Shuffle Introduction We''ve all been there at one time or another, in a crowded place or driving while holding a cell phone to our ear in a tight embrace—and why? Because the automated attendant on the other end of the line can not quite make out our command to her (or him?) ... usually because of the tiniest bit of background noise or maybe she or he is just having a bad day ... whether it''s trying to book a flight, find out the status of a flight, or check the status of an order Read More
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

ge major account management  Process Management Notations within Business Process Management Introduction Business process management notation (BPMN) is the latest standard for modeling business processes and Web services. The Business Process Management Initiative ( BPMI ) (www.bpmi.org) was established to develop, support, and encourage the use of BPMN. The BPMI Notation Working Group ( BPMN-WG ) worked for over two years to develop BPMN before its 1.0 release in May 2004. The primary goal of the BPMN initiative was to Read More
Systems Monitoring and Management: Vendor Evaluation Checklist
This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for

ge major account management  Monitoring and Management: Vendor Evaluation Checklist This systems’ monitoring and management vendor evaluation checklist from Uptime Software is designed to help IT managers and administrators as they search for the right solution. It is intended to be a generic list that can be updated, expanded, and customized depending on your exact requirements. You are welcome to edit and modify each of the items as you see fit. Read More
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

ge major account management  Management and Development The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and Read More
Facilities Management is Moving Forward with Technology
Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value

ge major account management  Management is Moving Forward with Technology Facilities Management needs, differ from business to business. FacilitiesDesk CMMS and FacilitiesDesk CAFM Software are the two products with rich set of apt features and benefits. Source : FacilitiesDesk Resources Related to Facilities Management is Moving Forward with Technology : Facility Management (Wikipedia) Facilities Management is Moving Forward with Technology Facilities Management is also known as : Action Facilities Management , Advanced Read More
Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle''s products help companies manage inventory, equipment, and

ge major account management  Enterprise Asset Management Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle''s products help companies manage inventory, equipment, and skilled personnel as well as match these resources to asset maintenance demands. Read More
Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

ge major account management  Management-What the Mid-market Can Learn from Large Enterprises Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management. Read More
MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

ge major account management  Web Content Management: Vendor Profile Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report. Read More
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