ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
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find a way to get the required part to that new technician. This change may trigger a cascade of additional schedule changes. Humans just can’t handle such a cascade cost-effectively. As always, there are gray areas—some solutions fall somewhere between these two types. For example, many scheduling products claim automatic real-time changes to the schedule based on new data. However, such changes are often quite limited—they may occur only at fixed intervals throughout the day, or may be limited in