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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 fte score models list


Aligning IT and the Business: An In-Depth Look at Scoring - Selecting and Scheduling the Project Portfolio
This Business Engine white paper provides a technical account on the process behind scoring, selecting, and scheduling the technology portfolio. The document

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

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Descartes Systems Group Makes D&T Growth List


WATERLOO, Ontario--(BUSINESS WIRE)--Sept. 15, 1999 -- The Descartes Systems Group, Inc. DSGX, CA: DSG, a leading provider of e-business solutions, is proud to announce that it has been recognized as a 1999 Canadian Technology Fast 50 Company, an annual ranking by Deloitte & Touche of the 50 fastest growing technology companies in Canada. Rankings are based on the percentage of growth in revenues from 1994 - 1998 (five-year period). Descartes' increase in revenue of 1247% over 5 years resulted in a Number 21 ranking overall in the Canadian Technology Fast 50 for 1999.

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Successful Supply Chains Part I: The Nine Rules of a Successful Supply Chain


Problems can arise when supply chains start to mature and are asked to meet an ever-increasing list of tasks and strategies. As this happens, supply chains can start losing hold of the critical basics that make them work and, just as importantly, that help the companies using the supply chain meet their own objectives. It is important, therefore, to keep a list of ‘supply chain basics’ handy and continually monitor your supply chain with these underlying principles in mind.

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IBM Cognos Pricing Makes More Projects Possible


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Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model


Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

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Modern Finance In The Digital Age: Report and Comply Best Practices


In the era of big data, the traditional models for report and comply functions are becoming obsolete. But report and comply processes no longer have to be time consuming, frustrating, or fragmented. By consolidating systems and information across departments and divisions, enterprise resource planning (ERP) solutions via cloud technologies can help businesses modernize these processes, making the record-to-report cycle faster and allowing for data to be in the right hands and the right time. This synchronization of information via the cloud can streamline what used to be a long and complex process. Better business choices can be made by installing best practices for data governance, ensuring that the highest quality data is used and errors are avoided.

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Enterprise Software Service and Maintenance Alternatives


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Enterprise On-Demand CRM Comparison Guide


This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

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Trends in Delivery and Pricing Models for Enterprise Applications: Pricing Options


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