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Software Functionality Revealed in Detail
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 fsm market landscape

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm market landscape

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

fsm market landscape  comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More

Retail SCM Software Trends and 2015 Predictions—Part One


TEC's P.J. Jakovljevic takes a look at the trends that will shape the retail supply chain in 2015 in this two-part series based on discussions with JDA Software, Manhattan Associates, E2open, Logility, and other notable SCM software players over the past few months.

fsm market landscape  for field service management (FSM) and enterprise asset management (EAM), which some might also consider part of SCM. After all, RFID chips are IoT devices of sorts (e.g., some smart shelf devices can help with demand sensing of certain items), while Bluetooth beacon tools can help retailers with the foot traffic assessment and customer geolocation. In addition, there has long been telematics technology used on trucks (e.g., Descartes Telematics helps enhance vehicle and driver performance with advanced Read More

Web Testing Has Changed the Testing Landscape


Software testing vendors are forming alliances and partnerships with the vendors who actually service and support the delivery of Internet content. Thus do the realities of testing Internet applications sink in. Two instances: Mercury Interactive formed a strategic alliance with Akamai Technologies, and Segue signed NaviSite as its first Hosted Services Partner.

fsm market landscape  Testing Has Changed the Testing Landscape Web Testing Has Changed the Testing Landscape C. Lisle - December 8, 2000 Event Summary Within days of each other, and coinciding with the Internet 2000 conference, Mercury Interactive Corp . (NASDAQ: MERQ) and Segue Software (NASDAQ: SEGU) announced agreements with web infrastructure companies to provide performance measurement and testing tools for websites. Mercury Interactive announced an expanded strategic alliance with Akamai Technologies Inc. (NASDAQ: Read More

Market Impact of Lawson-Intentia Merger


The Lawson and Intentia merger might create a much-needed, strong statement for the market, and provide the mid-market with more options. It may also decrease the negative momentum both companies have experienced in the frenzied and rapidly consolidating enterprise applications market.

fsm market landscape  Impact of Lawson-Intentia Merger Market Impact While we do not indulge in speculating who is likely to merge with whom in the highly tectonic enterprise applications market, we have to admit that the merger of Lawson Software , Inc . (NASDAQ: LWSN) with Intentia International AB (XSSE: INT B) had not crossed our mind before it actually happened. (For details on the merger announcement, see New Lawson Software''s Transatlantic Extended-ERP Intentions ). The move was quite a surprise, since both Lawso Read More

E-commerce Platforms: A B2C Vendor Landscape


E-commerce technology continues to evolve rapidly. Research conducted in 2008 indicated that 46 percent of retailers interviewed expected to upgrade their implementation of e-commerce technology by the end of 2010. This report identifies and evaluates e-commerce platform vendors on the basis of functionality and market impact, calls out key issues in e-commerce for retail, and provides a quantitative ranking of vendors.

fsm market landscape  commerce Platforms: A B2C Vendor Landscape E-commerce technology continues to evolve rapidly. Research conducted in 2008 indicated that 46 percent of retailers interviewed expected to upgrade their implementation of e-commerce technology by the end of 2010. This report identifies and evaluates e-commerce platform vendors on the basis of functionality and market impact, calls out key issues in e-commerce for retail, and provides a quantitative ranking of vendors. Read More

Hummingbird Smells Nectar In The Corporate Portal Market


Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell existing Business Intelligence products. TEC takes a look at Hummingbird’s portal strategy and compares it to other vendors in the corporate portal space.

fsm market landscape  Smells Nectar In The Corporate Portal Market Hummingbird ells Nectar In The Corporate Portal Market L. Talarico - January 22, 2001 Vendor Genesis Fred Sorkin, Chairman & CEO, and Barry Litwin, President, founded Hummingbird Ltd . (NASDAQ: HUMC, TSE: HUM) in 1984. The company began selling a PC-to-Unix connectivity product named Exceed in 1990. Exceed, which currently holds over 70% global market share in the PC-to-Unix connectivity market, fueled Hummingbird''s growth in the early to mid 1990s. Read More

Retail Market Dynamics for Software Vendors Part Two: Progress


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fsm market landscape  Market Dynamics for Software Vendors Part Two: Progress Software Product Groupings for Retail Part One of this note described the distinct software requirements of retail enterprises, retail stores, and suppliers to the retail industry. Aspiring software vendors offer some or most of the following groupings of products: 1) As the modern retail enterprise is required to rapidly collect, organize, distribute, analyze, and optimize information throughout its organization, retail enterprise systems Read More

Fine-tuning the Supply Chain for Market Expansion


Staying competitive in today’s dynamic business environment is challenging for any organization. As a middle-market company, market expansion might be the right move as you pursue new business opportunities. This whitepaper outlines key areas of supply chain operations, including processes and tools, that you can leverage to aid in your expansion.

fsm market landscape  tuning the Supply Chain for Market Expansion Staying competitive in today’s dynamic business environment is challenging for any organization. As a middle-market company, market expansion might be the right move as you pursue new business opportunities. This whitepaper outlines key areas of supply chain operations, including processes and tools, that you can leverage to aid in your expansion. Read More

Adapting to the New Retail Market


The current market is asking retailers some difficult questions—ones their existing processes and tools can’t answer. It takes a mix of science, retail intelligence, and merchandising art to ensure that every store in a supply chain carries the right inventory, while maintaining a high service level and market share. Learn how to better respond to the demands of consumers and rationalize your assortment at a local level.

fsm market landscape  to the New Retail Market The current market is asking retailers some difficult questions—ones their existing processes and tools can’t answer. It takes a mix of science, retail intelligence, and merchandising art to ensure that every store in a supply chain carries the right inventory, while maintaining a high service level and market share. Learn how to better respond to the demands of consumers and rationalize your assortment at a local level. Read More

Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

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Between Toyota and Sony: Japanese Software in the US Market


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fsm market landscape  Toyota and Sony: Japanese Software in the US Market Asprova , Japanese developer of production scheduler/advanced planning and scheduling (APS) solutions, is eager to break into the US market. The company is curious, however, and perhaps a bit puzzled by the fact that there seems to be hesitation in the US market about buying Japanese-made software. Considering the popularity of Japanese-made consumer electronics and computer accessories, (in 2007, the US imported from Japan $5.4 billion in Read More

Information Security Firewalls Market Report Part One: Market Overview and Technology Background


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fsm market landscape  Security Firewalls Market Report Part One: Market Overview and Technology Background Executive Summary The firewall market is a mature and competitive segment of the information security market. With numerous vendors and firewalls in all price ranges choose from, IT decision makers should be especially selective. This report presents a market overview and some criteria for selecting products from the long list of contenders. Market Overview and Technology Background The firewall market evolved Read More

BI Market Consolidation Compared to ERP Market Consolidation


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fsm market landscape  Market Consolidation Compared to ERP Market Consolidation Trend Summary The frantic first week of June that marked an outright internecine war in the ERP space, seems to have been somewhat repeated in the second half of July, but this time in the business intelligence (BI) market. While one could find some elements of similarity (e.g., market share bolstering and cross-selling opportunities) with the ongoing raging consolidation in the overall enterprise applications market (particularly in the mature Read More

HR State of the Market


With a shortage of skilled workers looming throughout the western world, it's more important than ever to manage your human resources effectively...

fsm market landscape  State of the Market Times have changed. Global competition is forcing small and midsized companies like yours to compete not only for customers, but for talented employees as well. With a shortage of skilled workers looming throughout the western world, it''s more important than ever to manage your human resources (HR) effectively—and TEC''s HR State of the Market can help. In this informative guide, you''ll learn about the HR issues that are most vital to your company : recruitment and retention Read More