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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 fsm cloud based suite


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

fsm cloud based suite  the field service management (FSM) market ServiceMax . In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology companies. She brought two decades of cloud, customer relationship management (CRM), service management, and enterprise application experience to ServiceMax. Prior to ServiceMax, Stacey was the VP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » fsm cloud based suite

ClickSoftware Gets More Cloud, Mobility, and SMB Clout via Xora


ClickSoftware Technologies, a provider of automated mobile workforce management and optimization solutions for the service industry, recently announced a definitive agreement to acquire Xora, Inc., a cloud-based provider of mobile workforce management (WFM). Xora, based in Mountain View, California, provides software-as-a-service (SaaS) solutions for companies whose success depends on the productivity and efficiency of “always mobile” workers.

fsm cloud based suite  cloud field service management (FSM) competitors such as TOA Technologies, ServiceMax, IFS Metrix, ViryaNet , and others. Read More

Oracle Acquires TOA Technologies for FSM Leadership


Oracle acquires TOA Technologies, a leader of cloud-based field service management (FSM) solutions. How will services companies benefit from this deal? Read P.J. Jakovljevic's write-up and find out.

fsm cloud based suite  has two other on-premise FSM solutions— Siebel CRM and Oracle E-Business Suite (EBS) ( read TEC report ). Figure 4 describes how TOA could help Oracle ERP cloud solutions better accelerate productivity, allocate resources, and provide on-demand information access.   Figure 4   Oracle will likely not necessarily kill the salesforce.com channel for TOA, but ClickSoftware, ServiceMax , FieldOne , and others will use this event in the salesforce.com ecosystem to scare the prospects. A similar situation Read More

Telefónica Selects TOA Technologies as a Global FSM Solution


As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The

fsm cloud based suite  Telefónica wanted a global FSM solution it could use to ensure a consistent customer experience across the board. Cloud is no longer a risk - it's rather an advantage : Initially, Telefónica was reportedly looking for an on-premises WFM solution with an option for software as a service (SaaS). Mid-way through the selection process, Telefónica changed this to be a preference for SaaS - it recognized its ability to scale quickly. Currently, the first country to deploy, Brazil, is already on pace to Read More

Vertical Solutions Inc.-All About Field Service: Part Two


In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile, partners for extending the solution, and VSI’s big data capabilities. To expand on the company’s value prop and positioning, we recently had an in-depth candid discussion with VSI’s executive vice president (EVP) Kris Brannock. Ms. Brannock

fsm cloud based suite  a tangible loss costing FSM organizations millions each year when they have the potential to switch from a cost center to a profit center. (See Vertical Solutions’ blog post on this subject ). Related Reading: Just How Smart Is Your Scheduler? (April 2013) Inside Look at the Success of Cloud Field Service Provider ServiceMax—Part 2 (April 2013) TOA Technologies Raises Significant New Funds to Expand FSM Space (July 2013) Vertical Solutions Inc.—All About Field Service: Part One (August 2013) Read More

Attribute-based Demand Planning: A Powerful Tool for Process Manufacturers


As manufacturing becomes a global process, advances in demand management software have given rise to attribute-based demand management software. In the process manufacturing environment, this software can help manufacturers deal with complex manufacturing processes and increase overall customer satisfaction.

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Data Storage in the Cloud-Can you Afford Not To?


Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage.

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The Benefits of Running Your Business Software in the Cloud: Strategies for Success


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Birst Cloud BI


Birst enterprise-caliber business intelligence (BI) delivers accurate, actionable content in an intuitive, self-service environment. It allows users to combine data from different source systems to get answers to their business concerns in real time.

fsm cloud based suite  Cloud BI Birst enterprise-caliber business intelligence (BI) delivers accurate, actionable content in an intuitive, self-service environment. It allows users to combine data from different source systems to get answers to their business concerns in real time. Read More

Polymita BPM-Suite


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Accelerating Cloud Performance with WAN Optimization


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ZEMA Suite


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Digital Signage in the Cloud


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